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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Ticket::Event::GenericAgent;
use strict;
use warnings;
use Kernel::System::VariableCheck qw(:all);
our @ObjectDependencies = (
'Kernel::System::GenericAgent',
'Kernel::System::Log',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# check needed stuff
for my $Needed (qw(Data Event Config)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!"
);
return;
}
}
# check for TicketID
if ( !$Param{Data}->{TicketID} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need TicketID! in Data",
);
return;
}
# Loop protection: only execute this handler once for each ticket and event.
return
if $Kernel::OM->Get('Kernel::System::Ticket')->{'_GenericAgent::AlreadyProcessed'}
->{ $Param{Data}->{TicketID} }->{ $Param{Event} }++;
# get generic agent object
my $GenericAgentObject = $Kernel::OM->Get('Kernel::System::GenericAgent');
my %JobEventList = $GenericAgentObject->JobEventList();
# no configured jobs is OK
return 1 if !IsHashRefWithData( \%JobEventList );
# loop over jobs
JOB:
for my $JobName ( sort keys %JobEventList ) {
next JOB if !IsArrayRefWithData( $JobEventList{$JobName} );
# check if the job is connected to this event
my @Events = @{ $JobEventList{$JobName} };
next JOB if !grep { $_ eq $Param{Event} } @Events;
# execute the job
my $Result = $GenericAgentObject->JobRun(
Job => $JobName,
OnlyTicketID => $Param{Data}->{TicketID},
UserID => 1, # run the job as system user
);
}
return 1;
}
1;
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