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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::System::Ticket::Event::ResponsibleAutoSet;
use strict;
use warnings;
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::System::Log',
'Kernel::System::Ticket',
);
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
# check needed stuff
for (qw(Data Event Config UserID)) {
if ( !$Param{$_} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_!"
);
return;
}
}
for (qw(TicketID)) {
if ( !$Param{Data}->{$_} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $_ in Data!"
);
return;
}
}
# get config object
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# set responsible if first change
return 1 if !$ConfigObject->Get('Ticket::Responsible');
return 1 if !$ConfigObject->Get('Ticket::ResponsibleAutoSet');
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# get current ticket data
my %Ticket = $TicketObject->TicketGet(
TicketID => $Param{Data}->{TicketID},
UserID => $Param{UserID},
DynamicFields => 0,
);
# check responsible update
if ( $Ticket{ResponsibleID} == 1 && $Param{UserID} != 1 ) {
$TicketObject->TicketResponsibleSet(
TicketID => $Param{Data}->{TicketID},
NewUserID => $Ticket{OwnerID},
SendNoNotification => 1,
UserID => $Param{UserID},
);
}
return 1;
}
1;
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