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<page xmlns="http://projectmallard.org/1.0/"
xmlns:its="http://www.w3.org/2005/11/its"
xmlns:if="http://projectmallard.org/if/1.0/"
type="topic" style="task"
id="noprint">
<info>
<link type="guide" xref="index#printing"/>
<desc>The author may have put printing restrictions on the document.</desc>
<revision pkgversion="3.2" version="0.1" date="2011-09-05" status="final"/>
<revision pkgversion="3.30.2" version="0.2" date="2018-11-25" status="final"/>
<revision pkgversion="3.38.2" version="0.3" date="2021-03-06" status="final"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<license>
<p>Creative Commons Share Alike 3.0</p>
</license>
</info>
<title>I can't print a document</title>
<section id="why">
<title>Possible reasons for printing failure</title>
<p>A document might not print because of:</p>
<list>
<item><p>Printer problems or, </p></item>
<item><p>PDF printing restrictions.</p></item>
</list>
</section>
<section id="printer-problems">
<title>Printer problems</title>
<p>
There are many reasons why your printer might not be working. For example, it
could be out of paper or ink, or unplugged or damaged.
</p>
<p>To check if your printer is printing correctly:</p>
<steps>
<item>
<p>Open the <gui href="help:gnome-help/shell-introduction#activities">Activities</gui>
overview and start typing <gui>Settings</gui>.</p>
</item>
<item>
<p>Click on <gui>Settings</gui>.</p>
</item>
<item>
<p>Click <gui>Printers</gui> in the sidebar.</p>
</item>
<item>
<p>Click the <media its:translate="no" type="image" src="figures/emblem-system-symbolic.svg"><span its:translate="yes">settings</span></media>
button next to the printer.</p>
</item>
<item>
<p>Select <gui style="menuitem">Printing Options</gui>.</p>
</item>
<item>
<p>Click on <gui>Test Page</gui>. A page should be sent to your printer.</p>
<note>
<p>
If this fails, see <link href="help:gnome-help/printing">Printing help</link>. You may also need to see your printer's manual to see what else you can do.
</p>
</note>
</item>
</steps>
</section>
<section id="pdf-restrictions">
<title>PDF printing restrictions</title>
<p>
Some PDF documents have a setting which prevents you from printing them.
Authors can set this printing restriction when they write a document.
<app>Papers</app> overrides this restriction by default, but you may want to check
that it hasn't been disabled:
</p>
<note style="important">
<p>You need to have <app>dconf Editor</app> installed on your computer to
change this setting.</p>
<if:if test="action:install">
<p><link style="button" action="install:dconf-editor">Install
<app>dconf Editor</app></link></p>
</if:if>
</note>
<steps>
<item>
<p>Open the <gui href="help:gnome-help/shell-introduction#activities">Activities</gui>
overview and start typing <gui>dconf Editor</gui>.</p>
</item>
<item>
<p>Click on <gui>dconf Editor</gui>.</p>
</item>
<item>
<p>Browse to <sys>/org/gnome/papers</sys>.</p>
</item>
<item>
<p>
Make sure that the <gui>override-restrictions</gui> option is checked.
</p>
</item>
<item>
<p>
Go back to <app>Papers</app> and try to print the document again.
</p>
</item>
</steps>
</section>
</page>
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