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<!-- $Revision: 1.18 $ -->
<chapter xml:id="faq.mailinglist" xmlns="http://docbook.org/ns/docbook" xmlns:xlink="http://www.w3.org/1999/xlink">
<title>Mailing lists</title>
<titleabbrev>Mailing lists</titleabbrev>
<para>
This section holds questions about how to get in touch with
the PHP community. The best way is the mailing lists.
</para>
<qandaset>
<qandaentry xml:id="faq.mailinglist.isthere">
<question>
<para>Are there any PHP mailing lists?</para>
</question>
<answer>
<para>
Of course! There are many mailing lists for several subjects.
A whole list of mailing lists can be found on our
<link xlink:href="&url.php.support;">Support</link> page.
</para>
<para>
The most general mailing list is <literal>php-general</literal>.
To subscribe, send mail to
<link xlink:href="mailto:&url.ml.general.subscribe;">&url.ml.general.subscribe;</link>.
You don't need to include anything special in the subject or body of the message.
To unsubscribe, send mail to <link xlink:href="mailto:&url.ml.general.unsubscribe;">&url.ml.general.unsubscribe;</link>.
</para>
<para>
You can also subscribe and unsubscribe using the web
interface on our <link xlink:href="&url.php.support;">Support</link>
page.
</para>
</answer>
</qandaentry>
<qandaentry xml:id="faq.mailinglist.others">
<question>
<para>Are there any other communities?</para>
</question>
<answer>
<para>
There are countless of them around the world. We
have links for example to some IRC servers and
foreign language mailing lists on our <link
xlink:href="&url.php.support;">Support</link> page.
</para>
</answer>
</qandaentry>
<qandaentry xml:id="faq.mailinglist.subscribing">
<question>
<para>
Help! I can't seem to subscribe/unsubscribe
to/from one of the mailing lists!
</para>
</question>
<answer>
<para>
If you have problems subscribing to or unsubscribing from the
php-general mailing list, it may be because the mailing list software
can't figure out the correct mailing address to use. If
your email address was <literal>joeblow@example.com</literal>,
you can send your subscription request to
<literal>php-general-subscribe-joeblow=example.com@lists.php.net</literal>,
or your unsubscription request to
<literal>php-general-unsubscribe-joeblow=example.com@lists.php.net</literal>.
Use similar addresses for the other mailing lists.
</para>
</answer>
</qandaentry>
<qandaentry xml:id="faq.mailinglist.archive">
<question>
<para>Is there an archive of the mailing lists anywhere?</para>
</question>
<answer>
<para>
Yes, you will find a list of archive sites on the
<link xlink:href="&url.php.support;">Support</link> page.
The mailing list articles are also archived as news
messages. You can access the news server at <link
xlink:href="&url.php.news;">&url.php.news;</link>
with a news client. There is also an experimental web
interface for the news server at <link
xlink:href="&url.php.newsweb;">&url.php.newsweb;</link>
</para>
</answer>
</qandaentry>
<qandaentry xml:id="faq.mailinglist.question">
<question>
<para>What can I ask the mailing list?</para>
</question>
<answer>
<para>
Since PHP is growing more and more popular by the day the traffic
has increased on the php-general mailing list and as of now the
list gets about 150 to 200 posts a day. Because of this it is
in everyone's interest that you use the list as a last resort
when you have looked everywhere else.
</para>
<para>
Before you post to the list please have a look in this FAQ and the
manual to see if you can find the help there. If there is nothing
to be found there try out the mailing list archives (see above).
If you're having problem with installing or configuring PHP please
read through all included documentation and README's. If you still
can't find any information that helps you out you're more than
welcome to use the mailing list.
</para>
<para>
Before asking questions, you may want to read the paper on
<link xlink:href="&url.smart.questions;">How To Ask Questions The Smart
Way</link> as this is a good idea for everyone.
</para>
</answer>
</qandaentry>
<qandaentry xml:id="faq.mailinglist.guideline">
<question>
<para>What information should I include when posting to the mailing list?</para>
</question>
<answer>
<para>
Posts like "I can't get PHP up and running! Help me! What is
wrong?" are of absolutely no use to anyone. If you're having problems
getting PHP up and running you must include what operating system
you are running on, what version of PHP you're trying to set up,
how you got it (pre-compiled, CVS, RPMs and so on), what you have
done so far, where you got stuck and the exact error message.
</para>
<para>
This goes for any other problem as well. You have to include
information on what you have done, where you got stuck, what
you're trying to do and, if applicable, exact error messages. If
you're having problems with your source code you need to include
the part of the code that isn't working. Do not include more code
than necessary though! It makes the post hard to read and a lot of
people might just skip it all together because of this. If you're
unsure about how much information to include in the mail it's better
that you include to much than to little.
</para>
<para>
Another important thing to remember is to summarize your problem
on the subject line. A subject like "HELP MEEEE!!!" or "What is the
problem here?" will be ignored by the majority of the readers.
</para>
<para>
And lastly, you're encouraged to read the paper on
<link xlink:href="&url.smart.questions;">How To Ask Questions The
Smart Way</link> as this will be a great help for everyone,
especially yourself.
</para>
</answer>
</qandaentry>
</qandaset>
</chapter>
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