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from __future__ import annotations
import logging
from time import sleep
import pytest
from tests.conftest import JiraTestCase, broken_test
LOGGER = logging.getLogger(__name__)
class JiraServiceDeskTests(JiraTestCase):
def setUp(self):
JiraTestCase.setUp(self)
if not self.jira.supports_service_desk():
pytest.skip("Skipping Service Desk not enabled")
try:
self.jira.delete_project(self.test_manager.project_sd)
except Exception:
LOGGER.warning("Failed to delete %s", self.test_manager.project_sd)
@broken_test(reason="Broken needs fixing")
def test_create_customer_request(self):
self.jira.create_project(
key=self.test_manager.project_sd,
name=self.test_manager.project_sd_name,
ptype="service_desk",
template_name="IT Service Desk",
)
service_desks = []
for _ in range(3):
service_desks = self.jira.service_desks()
if service_desks:
break
logging.warning("Service desk not reported...")
sleep(2)
self.assertTrue(service_desks, "No service desks were found!")
service_desk = service_desks[0]
for _ in range(3):
request_types = self.jira.request_types(service_desk)
if request_types:
logging.warning("Service desk request_types not reported...")
break
sleep(2)
self.assertTrue(request_types, "No request_types for service desk found!")
request = self.jira.create_customer_request(
dict(
serviceDeskId=service_desk.id,
requestTypeId=int(request_types[0].id),
requestFieldValues=dict(
summary="Ticket title here", description="Ticket body here"
),
)
)
self.assertEqual(request.fields.summary, "Ticket title here")
self.assertEqual(request.fields.description, "Ticket body here")
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