1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
|
import datetime
from typing import Any, Optional
from moto.core.base_backend import BackendDict, BaseBackend
from moto.moto_api._internal import mock_random as random
from moto.moto_api._internal.managed_state_model import ManagedState
from moto.utilities.utils import load_resource
checks_json = "resources/describe_trusted_advisor_checks.json"
ADVISOR_CHECKS = load_resource(__name__, checks_json)
class SupportCase(ManagedState):
def __init__(self, **kwargs: Any):
# Configure ManagedState
super().__init__(
"support::case",
transitions=[
("opened", "pending-customer-action"),
("pending-customer-action", "reopened"),
("reopened", "resolved"),
("resolved", "unassigned"),
("unassigned", "work-in-progress"),
("work-in-progress", "opened"),
],
)
self.case_id = kwargs.get("case_id")
self.display_id = "foo_display_id"
self.subject = kwargs.get("subject")
self.service_code = kwargs.get("service_code")
self.category_code = kwargs.get("category_code")
self.severity_code = kwargs.get("severity_code")
self.submitted_by = "moto@moto.com"
self.time_created = self.get_datetime()
self.attachment_set_id = kwargs.get("attachment_set_id")
self.communication_body = kwargs.get("communication_body")
self.language = kwargs.get("language")
self.cc_email_addresses = kwargs.get("cc_email_addresses")
self.communications = {
"recentCommunications": {
"communications": [
{
"caseId": self.case_id,
"body": self.communication_body,
"submittedBy": self.submitted_by,
"timeCreated": self.get_datetime(),
"attachmentSet": [
{
"attachmentId": self.attachment_set_id,
"fileName": "support_file.txt",
},
],
}
],
"nextToken": "foo_next_token",
}
}
def get_datetime(self) -> str:
return str(datetime.datetime.now().isoformat())
class SupportBackend(BaseBackend):
def __init__(self, region_name: str, account_id: str):
super().__init__(region_name, account_id)
self.check_status: dict[str, str] = {}
self.cases: dict[str, SupportCase] = {}
def describe_trusted_advisor_checks(self) -> list[dict[str, Any]]:
"""
The Language-parameter is not yet implemented
"""
# The checks are a static response
checks = ADVISOR_CHECKS["checks"]
return checks
def refresh_trusted_advisor_check(self, check_id: str) -> dict[str, Any]:
self.advance_check_status(check_id)
return {
"status": {
"checkId": check_id,
"status": self.check_status[check_id],
"millisUntilNextRefreshable": 123,
}
}
def advance_check_status(self, check_id: str) -> None:
"""
Fake an advancement through statuses on refreshing TA checks
"""
if check_id not in self.check_status:
self.check_status[check_id] = "none"
elif self.check_status[check_id] == "none":
self.check_status[check_id] = "enqueued"
elif self.check_status[check_id] == "enqueued":
self.check_status[check_id] = "processing"
elif self.check_status[check_id] == "processing":
self.check_status[check_id] = "success"
elif self.check_status[check_id] == "success":
self.check_status[check_id] = "abandoned"
elif self.check_status[check_id] == "abandoned":
self.check_status[check_id] = "none"
def advance_case_status(self, case_id: str) -> None:
"""
Fake an advancement through case statuses
"""
self.cases[case_id].advance()
def advance_case_severity_codes(self, case_id: str) -> None:
"""
Fake an advancement through case status severities
"""
if self.cases[case_id].severity_code == "low":
self.cases[case_id].severity_code = "normal"
elif self.cases[case_id].severity_code == "normal":
self.cases[case_id].severity_code = "high"
elif self.cases[case_id].severity_code == "high":
self.cases[case_id].severity_code = "urgent"
elif self.cases[case_id].severity_code == "urgent":
self.cases[case_id].severity_code = "critical"
elif self.cases[case_id].severity_code == "critical":
self.cases[case_id].severity_code = "low"
def resolve_case(self, case_id: str) -> dict[str, Optional[str]]:
self.advance_case_status(case_id)
return {
"initialCaseStatus": self.cases[case_id].status,
"finalCaseStatus": "resolved",
}
# persist case details to self.cases
def create_case(
self,
subject: str,
service_code: str,
severity_code: str,
category_code: str,
communication_body: str,
cc_email_addresses: list[str],
language: str,
attachment_set_id: str,
) -> dict[str, str]:
"""
The IssueType-parameter is not yet implemented
"""
# Random case ID
random_case_id = "".join(
random.choice("0123456789ABCDEFGHIJKLMabcdefghijklm") for i in range(16)
)
case_id = f"case-12345678910-2020-{random_case_id}"
case = SupportCase(
case_id=case_id,
subject=subject,
service_code=service_code,
severity_code=severity_code,
category_code=category_code,
communication_body=communication_body,
cc_email_addresses=cc_email_addresses,
language=language,
attachment_set_id=attachment_set_id,
)
self.cases[case_id] = case
return {"caseId": case_id}
def describe_cases(
self,
case_id_list: list[str],
include_resolved_cases: bool,
next_token: Optional[str],
include_communications: bool,
) -> dict[str, Any]:
"""
The following parameters have not yet been implemented:
DisplayID, AfterTime, BeforeTime, MaxResults, Language
"""
cases = []
requested_case_ids = case_id_list or self.cases.keys()
for case in requested_case_ids:
self.advance_case_status(case)
self.advance_case_severity_codes(case)
formatted_case = {
"caseId": self.cases[case].case_id,
"displayId": self.cases[case].display_id,
"subject": self.cases[case].subject,
"status": self.cases[case].status,
"serviceCode": self.cases[case].service_code,
"categoryCode": self.cases[case].category_code,
"severityCode": self.cases[case].severity_code,
"submittedBy": self.cases[case].submitted_by,
"timeCreated": self.cases[case].time_created,
"ccEmailAddresses": self.cases[case].cc_email_addresses,
"language": self.cases[case].language,
}
if include_communications:
formatted_case.update(self.cases[case].communications)
if (
include_resolved_cases is False
and formatted_case["status"] == "resolved"
):
continue
cases.append(formatted_case)
return {"cases": cases, "nextToken": next_token}
support_backends = BackendDict(
SupportBackend, "support", use_boto3_regions=False, additional_regions=["us-east-1"]
)
|
