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|
name: Bug or problem.
description: Report an issue with the Plugwise module.
title: "[BUG]: "
labels: ["bug"]
body:
- type: markdown
attributes:
value: |
This issue form is for reporting bugs only!
If you have a feature or enhancement request, please use the appropriate [issue template][it].
[it]: https://github.com/plugwise/python-plugwise/issues/new/choose
- type: textarea
validations:
required: true
attributes:
label: Describe the bug.
description: >-
Tell us what you were trying to do and what happened. Provide a clear and concise description of what the problem is.
- type: textarea
validations:
required: true
attributes:
label: Expected behavior
description: >-
A clear and concise description of what you expected to happen. If applicable, add screenshots to help explain your problem.
- type: markdown
attributes:
value: |
## Environment
- type: input
id: version
validations:
required: true
attributes:
label: What version of Home Assistant Core has the issue?
placeholder: core-
description: >
Can be found in: [Configuration panel -> Info](https://my.home-assistant.io/redirect/info/). **If not using Home Assistant, provide information on what you integrated with.**
[](https://my.home-assistant.io/redirect/info/)
- type: dropdown
validations:
required: true
attributes:
label: What type of installation are you running?
description: >
Can be found in: [Configuration panel -> Info](https://my.home-assistant.io/redirect/info/).
When selecting `Core`: remember to specify your way of running in the `additional information` textarea at the bottom, including your python version!
[](https://my.home-assistant.io/redirect/info/)
options:
- Home Assistant OS
- Home Assistant Container
- Home Assistant Supervised
- Home Assistant Core
- Other tool (described above)
- type: dropdown
validations:
required: true
attributes:
label: How and which version of the integration do you have installed?
description: >
If you are using just Home Assistant and did not add anything special, choose `Home Assistant Core`.
options:
- Home Assistant Core
- HACS
- Manually installed `custom_component`
- Cloned from GitHub
- I'm not using Home Assistant
- type: markdown
attributes:
value: |
# Plugwise Information
- type: dropdown
validations:
required: true
attributes:
label: What kind of Plugwise device is having issues?
description: >
Select the best possible option (i.e. for issues with a Lisa or Tom, select Adam, etc)
options:
- "Smile: Adam (including Lisa, Tom, Floor)"
- "Smile: Anna"
- "Smile: P1"
- "Smile: Stretch"
- "Other product (we might not (yet) know of it's existence!)"
- type: input
validations:
required: true
attributes:
label: What firmware version is your Plugwise product at?
placeholder: "x.y.z"
description: >
If not using Home Assistant or unsure, please check the Plugwise mobile app.
Check within Home Assistant by following the below link to your integrations page. You can find your firmware version on the device page.
[](https://my.home-assistant.io/redirect/integrations/)
- type: markdown
attributes:
value: |
# Details
- type: textarea
attributes:
label: Home Assistant Logging (optional)
description: >-
Very important to understand the problem, enable logging for `plugwise` in `configuration.yaml` by adding:
```
logger:
default: warn
logs:
custom_components.plugwise: debug
plugwise.smile: debug
```
After adding this, restart HA Core.
After the restart has finished please look in the supervisor **Core** logs (follow the below link and select 'Core' from the dropdown).
[](https://my.home-assistant.io/redirect/supervisor_logs/)
There should be several lines related to `plugwise-beta`. Please show us the **complete** log-message that starts this:
```[custom_components.plugwise] Data: PlugwiseData(gateway={'smile_name': ...```
- type: textarea
attributes:
label: Diagnostics information
description: >-
Provide your version of python used and/or include any and all informational, error and debug messages.
- type: textarea
attributes:
label: Additional information
description: >
If you have any additional information for us, use the field below.
|
