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|
<!DOCTYPE html>
<html lang="en-US">
<head>
<meta http-equiv="content-type" content="text/html; charset=utf-8" />
<meta http-equiv="Content-Style-Type" content="text/css" />
<meta http-equiv="Content-Script-Type" content="text/javascript" />
<meta http-equiv="X-UA-Compatible" content="chrome=1" />
<title>Oracle Service Cloud | Oracle Service Cloud</title>
<link rel="search" type="application/opensearchdescription+xml" title="Support Home Page Search" href="/ci/browserSearch/desc/https%3A%2F%2Fcx.rightnow.com%2Fapp%2Fanswers%2Flist%2Fkw%2F%7BsearchTerms%7D/Support+Home+Page+Search/Support+Home+Page+Search/%2Feuf%2Fassets%2Fimages%2Ficons%2Ffavicon_browserSearchPlugin.ico"/>
<link rel="stylesheet" media="print" type="text/css" href="/euf/assets/themes/redesign/print.css"/>
<link rel="stylesheet" type="text/css" href="/euf/assets/themes/rntSupport/font-awesome-css/font-awesome.min.css"/>
<style type='text/css'>
<!--
.rn_ScreenReaderOnly{position:absolute; height:1px; left:-10000px; overflow:hidden; top:auto; width:1px;}
.rn_Hidden{display:none !important;}
--></style>
<base href='https://cx.rightnow.com/euf/generated/optimized/1563314657/themes/redesign/'/>
<link href='/euf/generated/optimized/1563314657/templates/redesign.themes.redesign.SITE.css' rel='stylesheet' type='text/css' media='all'/>
<link href='/euf/generated/optimized/1563314657/templates/redesign.themes.redesign.css' rel='stylesheet' type='text/css' media='all'/>
<link href='/euf/generated/optimized/1563314657/pages/home.themes.redesign.css' rel='stylesheet' type='text/css' media='all'/>
<link rel="shortcut icon" href="images/favicon.ico" type="image/x-icon" />
<!-- Begin jQuery includes -->
<link rel="stylesheet" href="/euf/assets/javascript/cp/jquery/jquery-ui.red.min.css">
<script src="/euf/assets/javascript/cp/jquery/jquery-1.10.2.min.js"></script>
<script src="/euf/assets/javascript/cp/jquery/jquery-ui.min.js"></script>
<script src="/euf/assets/javascript/Chart.min.js"></script>
<!-- End jQuery includes -->
</head>
<body class="standard_layout yui3-skin-sam">
<div class="rn_Container">
<div id="header">
<div class="search-box">
<div class="search-holder">
<div class="search_and_links group">
<ul class="add-nav">
<li>
<div id="rn_AccountDropdownMobile_1" class="rn_AccountDropdownMobile rn_AccountDropdown">
<div class="rn_AccountDropdownParent">
<a href="javascript:void(0);" role="button" id="rn_LoginLink">Login</a>
</div>
<div id="rn_LoginDialogMobile_2" class="rn_LoginDialogMobile rn_LoginDialog rn_LoginDialogMobile rn_Hidden">
<div class = "closeDiv">
<span class = "close_icon_span" onclick = "javascript:RightNow.Event.fire('evt_dialogCancelClick');"></span>
</div>
<div class = "login_dialog_header">
<h3>Login</h3>
</div>
<div class="rn_FormContent">
<div id="rn_LoginDialogMobile_2_LoginContent" class="rn_LoginDialogContent">
<div id="rn_LoginDialogMobile_2_LoginErrorMessage"></div>
<form id="rn_LoginDialogMobile_2_Form">
<label for="rn_LoginDialogMobile_2_Username" class="rn_ScreenReaderOnly">Please log in to continue, Username</label>
<input class="rn_LoginDialog" id="rn_LoginDialogMobile_2_Username" placeholder="Username" type="text" maxlength="80" name="Contact.Login" autocorrect="off" autocapitalize="off" value=""/>
<label for="rn_LoginDialogMobile_2_Password" class="rn_ScreenReaderOnly">Password</label>
<input class="rn_LoginDialog" id="rn_LoginDialogMobile_2_Password" maxlength="20" placeholder="Password" type="password" name="Contact.Password" autocomplete="off">
</form>
</div>
<div id="rn_LoginDialogMobile_2_SignUpContent" class="rn_SignUpDialogContent rn_Hidden">
<div id="rn_LoginDialogMobile_2_SignUpErrorMessage"></div>
<form action="/ci/ajaxRequest/sendForm" id="rn_LoginDialogMobile_2_SignUpForm">
<p id="joinInstructions">Unknown message slot CUSTOM_MSG_CP_joinInstructions</p>
<div id="rn_TextInput_4" class="rn_TextInput rn_Input">
<div id="rn_TextInput_4_LabelContainer">
<label for="rn_TextInput_4_Contact.Emails.PRIMARY.Address" id="rn_TextInput_4_Label" class="rn_Label">
Address </label>
</div>
<input type="email" id="rn_TextInput_4_Contact.Emails.PRIMARY.Address" name="Contact.Emails.PRIMARY.Address" class="rn_Email" maxlength='80' />
</div>
<div id="rn_TextInput_6" class="rn_TextInput rn_Input">
<div id="rn_TextInput_6_LabelContainer">
<label for="rn_TextInput_6_Contact.Login" id="rn_TextInput_6_Label" class="rn_Label">
Login </label>
</div>
<input type="text" id="rn_TextInput_6_Contact.Login" name="Contact.Login" class="rn_Text" maxlength='80' autocorrect='off' autocapitalize='off' />
</div>
<div id="rn_DisplayNameInput_8" class="rn_DisplayNameInput rn_TextInput rn_Input">
<div id="rn_DisplayNameInput_8_LabelContainer">
<label for="rn_DisplayNameInput_8_Socialuser.DisplayName" id="rn_DisplayNameInput_8_Label" class="rn_Label">
Display Name <span class="rn_Required" aria-label="Required">
*</span> </label>
</div>
<input type="text" id="rn_DisplayNameInput_8_Socialuser.DisplayName" name="Socialuser.DisplayName" class="rn_Text" maxlength='80' required />
</div>
<div id="rn_PasswordInput_10" class="rn_PasswordInput rn_PasswordInput rn_Input">
<div id="rn_PasswordInput_10_LabelContainer">
<label for="rn_PasswordInput_10_Contact.NewPassword" id="rn_PasswordInput_10_Label" class="rn_Label">
NewPassword <span class="rn_Required"> *</span><span class="rn_ScreenReaderOnly"> Required</span>
</label>
</div>
<input type="password" aria-describedby="rn_PasswordInput_10_PasswordLength rn_PasswordInput_10_PasswordHelp" id="rn_PasswordInput_10_Contact.NewPassword" name="Contact.NewPassword" class="rn_Password" maxlength='20' required autocomplete="off" />
<span class="rn_PasswordLength" id="rn_PasswordInput_10_PasswordLength">Must be at least 8 characters</span>
<div id="rn_PasswordInput_10_PasswordHelp"></div>
<div class="rn_PasswordInputValidate">
<div id="rn_PasswordInput_10_LabelValidateContainer">
<label for="rn_PasswordInput_10_Contact.NewPassword_Validate" id="rn_PasswordInput_10_Contact.NewPassword_LabelValidate" class="rn_Label">Re-enter a value for the field 'NewPassword' <span class="rn_Required">*</span><span class="rn_ScreenReaderOnly"> Required</span>
</label>
</div>
<input type="password" aria-describedby="rn_PasswordInput_10_PasswordValidationHelp" id="rn_PasswordInput_10_Contact.NewPassword_Validate" name="Contact.NewPassword_Validation" class="rn_Password rn_Validation" maxlength='20' required autocomplete="off" />
<div id="rn_PasswordInput_10_PasswordValidationHelp" class="rn_ScreenReaderOnly">Must match NewPassword</div>
</div>
</div>
<div id="rn_TextInput_12" class="rn_TextInput rn_Input">
<div id="rn_TextInput_12_LabelContainer">
<label for="rn_TextInput_12_Contact.Name.First" id="rn_TextInput_12_Label" class="rn_Label">
First </label>
</div>
<input type="text" id="rn_TextInput_12_Contact.Name.First" name="Contact.Name.First" class="rn_Text" maxlength='80' />
</div>
<div id="rn_TextInput_14" class="rn_TextInput rn_Input">
<div id="rn_TextInput_14_LabelContainer">
<label for="rn_TextInput_14_Contact.Name.Last" id="rn_TextInput_14_Label" class="rn_Label">
Last </label>
</div>
<input type="text" id="rn_TextInput_14_Contact.Name.Last" name="Contact.Name.Last" class="rn_Text" maxlength='80' />
</div>
<div id="rn_SelectionInput_16" class="rn_SelectionInput rn_SelectionInput rn_Input rn_Radio">
<fieldset>
<legend id="rn_SelectionInput_16_Label" class="rn_Label">
MKTG Opt-In </legend>
<input type="radio" name="Contact.CustomFields.c.mktg_opt_out" id="rn_SelectionInput_16_Contact.CustomFields.c.mktg_opt_out_1" value="1"/>
<label for="rn_SelectionInput_16_Contact.CustomFields.c.mktg_opt_out_1">
Yes <span class="rn_ScreenReaderOnly">Periodic notifications on best practices and resources</span>
</label>
<input type="radio" name="Contact.CustomFields.c.mktg_opt_out" id="rn_SelectionInput_16_Contact.CustomFields.c.mktg_opt_out_0" value="0"/>
<label for="rn_SelectionInput_16_Contact.CustomFields.c.mktg_opt_out_0">
No </label>
</fieldset>
</div>
<div id="rn_SelectionInput_18" class="rn_SelectionInput rn_SelectionInput rn_Input">
<div id="rn_SelectionInput_18_LabelContainer">
<label for="rn_SelectionInput_18_Contact.Address.Country" id="rn_SelectionInput_18_Label" class="rn_Label">Country </label>
</div>
<select id="rn_SelectionInput_18_Contact.Address.Country" name="Contact.Address.Country">
<option value="">--</option>
<option value="1" >United States</option>
<option value="73" >United Kingdom</option>
<option value="2" >Canada</option>
<option value="5" >Afghanistan</option>
<option value="8" >Albania</option>
<option value="59" >Algeria</option>
<option value="3" >Andorra</option>
<option value="11" >Angola</option>
<option value="7" >Anguilla</option>
<option value="12" >Antartica</option>
<option value="6" >Antigua and Barbuda</option>
<option value="13" >Argentina</option>
<option value="9" >Armenia</option>
<option value="16" >Aruba</option>
<option value="15" >Australia</option>
<option value="14" >Austria</option>
<option value="17" >Azerbaijan</option>
<option value="31" >Bahamas</option>
<option value="24" >Bahrain</option>
<option value="20" >Bangladesh</option>
<option value="19" >Barbados</option>
<option value="35" >Belarus</option>
<option value="21" >Belgium</option>
<option value="36" >Belize</option>
<option value="26" >Benin</option>
<option value="27" >Bermuda</option>
<option value="32" >Bhutan</option>
<option value="29" >Bolivia</option>
<option value="18" >Bosnia and Herzegovina</option>
<option value="34" >Botswana</option>
<option value="33" >Bouvet Island</option>
<option value="30" >Brazil</option>
<option value="101" >British Indian Ocean Territory</option>
<option value="28" >Brunei Darussalam</option>
<option value="23" >Bulgaria</option>
<option value="22" >Burkina Faso</option>
<option value="25" >Burundi</option>
<option value="112" >Cambodia</option>
<option value="44" >Cameroon</option>
<option value="50" >Cape Verde</option>
<option value="121" >Cayman Islands</option>
<option value="38" >Central African Republic</option>
<option value="211" >Chad</option>
<option value="43" >Chile</option>
<option value="45" >People's Republic of China</option>
<option value="51" >Christmas Island</option>
<option value="37" >Cocos (Keeling) Islands</option>
<option value="46" >Colombia</option>
<option value="115" >Comoros</option>
<option value="39" >Congo (Kinshasa)</option>
<option value="42" >Cook Islands</option>
<option value="48" >Coral Sea Islands</option>
<option value="47" >Costa Rica</option>
<option value="41" >Cote D'Ivoire</option>
<option value="93" >Croatia</option>
<option value="49" >Cuba</option>
<option value="52" >Cyprus</option>
<option value="53" >Czech Republic</option>
<option value="56" >Denmark</option>
<option value="55" >Djibouti</option>
<option value="57" >Dominica</option>
<option value="58" >Dominican Republic</option>
<option value="220" >East Timor</option>
<option value="60" >Ecuador</option>
<option value="62" >Egypt</option>
<option value="207" >El Salvador</option>
<option value="85" >Equatorial Guinea</option>
<option value="250" >Eritrea</option>
<option value="61" >Estonia</option>
<option value="65" >Ethiopia</option>
<option value="70" >Faroe Islands</option>
<option value="68" >Falkland Islands</option>
<option value="67" >Fiji</option>
<option value="66" >Finland</option>
<option value="71" >France</option>
<option value="77" >French Guiana</option>
<option value="172" >French Polynesia</option>
<option value="251" >French Southern Territories</option>
<option value="72" >Gabon</option>
<option value="82" >Gambia</option>
<option value="76" >Georgia</option>
<option value="54" >Germany</option>
<option value="79" >Ghana</option>
<option value="80" >Gibraltar</option>
<option value="86" >Greece</option>
<option value="81" >Greenland</option>
<option value="75" >Grenada</option>
<option value="84" >Guadeloupe</option>
<option value="87" >Guatemala</option>
<option value="78" >Guernsey, C.I.</option>
<option value="83" >Guinea</option>
<option value="88" >Guinea-Bissau</option>
<option value="89" >Guyana</option>
<option value="94" >Haiti</option>
<option value="91" >Heard and McDonald Islands</option>
<option value="92" >Honduras</option>
<option value="90" >Hong Kong S.A.R.</option>
<option value="95" >Hungary</option>
<option value="104" >Iceland</option>
<option value="100" >India</option>
<option value="96" >Indonesia</option>
<option value="103" >Iran</option>
<option value="102" >Iraq</option>
<option value="97" >Ireland</option>
<option value="98" >Israel</option>
<option value="99" >Isle of Man</option>
<option value="105" >Italy</option>
<option value="107" >Jamaica</option>
<option value="109" >Japan</option>
<option value="106" >Jersey, C.I.</option>
<option value="108" >Jordan</option>
<option value="122" >Kazakhstan</option>
<option value="110" >Kenya</option>
<option value="113" >Kiribati</option>
<option value="114" >Korea, North</option>
<option value="119" >Korea, South</option>
<option value="120" >Kuwait</option>
<option value="111" >Kyrgyzstan</option>
<option value="123" >Lao P.D.R.</option>
<option value="132" >Latvia</option>
<option value="124" >Lebanon</option>
<option value="129" >Lesotho</option>
<option value="128" >Liberia</option>
<option value="133" >Libya</option>
<option value="126" >Liechtenstein</option>
<option value="130" >Lithuania</option>
<option value="131" >Luxembourg</option>
<option value="143" >Macao S.A.R.</option>
<option value="135" >Macedonia (FYROM)</option>
<option value="138" >Madagascar</option>
<option value="151" >Malawi</option>
<option value="153" >Malaysia</option>
<option value="150" >Maldives</option>
<option value="140" >Mali</option>
<option value="148" >Malta</option>
<option value="139" >Marshall Islands</option>
<option value="145" >Martinique</option>
<option value="146" >Mauritania</option>
<option value="149" >Mauritius</option>
<option value="152" >Mexico</option>
<option value="69" >Micronesia, Fed. States of</option>
<option value="137" >Moldova, Republic of</option>
<option value="136" >Monaco</option>
<option value="142" >Mongolia</option>
<option value="134" >Morocco</option>
<option value="147" >Montserrat</option>
<option value="154" >Mozambique</option>
<option value="141" >Myanmar</option>
<option value="155" >Namibia</option>
<option value="165" >Nauru</option>
<option value="164" >Nepal</option>
<option value="162" >Netherlands</option>
<option value="156" >Netherlands Antilles</option>
<option value="157" >New Caledonia</option>
<option value="168" >New Zealand</option>
<option value="161" >Nicaragua</option>
<option value="158" >Niger</option>
<option value="160" >Nigeria</option>
<option value="167" >Niue</option>
<option value="159" >Norfolk Island</option>
<option value="144" >Northern Mariana Islands</option>
<option value="163" >Norway</option>
<option value="169" >Oman</option>
<option value="175" >Pakistan</option>
<option value="181" >Palau</option>
<option value="170" >Panama</option>
<option value="173" >Papua New Guinea</option>
<option value="182" >Paraguay</option>
<option value="171" >Peru</option>
<option value="174" >Philippines</option>
<option value="178" >Pitcairn Islands</option>
<option value="176" >Poland</option>
<option value="180" >Portugal</option>
<option value="179" >Puerto Rico</option>
<option value="184" >Qatar</option>
<option value="186" >Reunion</option>
<option value="187" >Romania</option>
<option value="185" >Russia</option>
<option value="188" >Russian Federation</option>
<option value="189" >Rwanda</option>
<option value="74" >S. Gerogia and S. Sandwich Is.</option>
<option value="239" >Samoa</option>
<option value="202" >San Marino</option>
<option value="206" >Sao Tome and Principe</option>
<option value="190" >Saudi Arabia</option>
<option value="203" >Senegal</option>
<option value="195" >Serbia and Montenegro</option>
<option value="192" >Seychelles</option>
<option value="201" >Sierra Leone</option>
<option value="196" >Singapore</option>
<option value="200" >Slovakia</option>
<option value="198" >Slovenia</option>
<option value="191" >Solomon Islands</option>
<option value="204" >Somalia</option>
<option value="242" >South Africa</option>
<option value="252" >South Georgia</option>
<option value="64" >Spain</option>
<option value="127" >Sri Lanka</option>
<option value="197" >St. Helena</option>
<option value="177" >St. Pierre and Miquelon</option>
<option value="193" >Sudan</option>
<option value="205" >Suriname</option>
<option value="199" >Svalbard and Jan Mayen Islands</option>
<option value="209" >Swaziland</option>
<option value="194" >Sweden</option>
<option value="40" >Switzerland</option>
<option value="208" >Syrian Arab Republic</option>
<option value="224" >Taiwan</option>
<option value="215" >Tajikistan</option>
<option value="225" >Tanzania, United Republic of</option>
<option value="214" >Thailand</option>
<option value="213" >Togo</option>
<option value="216" >Tokelau</option>
<option value="219" >Tonga</option>
<option value="222" >Trinidad and Tobago</option>
<option value="218" >Tunisia</option>
<option value="221" >Turkey</option>
<option value="217" >Turkmenistan</option>
<option value="210" >Turks and Caicos Islands</option>
<option value="223" >Tuvalu</option>
<option value="228" >Uganda</option>
<option value="226" >Ukraine</option>
<option value="227" >United Arab Emirates</option>
<option value="230" >Uruguay</option>
<option value="229" >U.S.Minor Outlying Islands</option>
<option value="231" >Uzbekistan</option>
<option value="237" >Vanuatu</option>
<option value="232" >Vatican City State</option>
<option value="234" >Venezuela</option>
<option value="236" >Vietnam</option>
<option value="235" >Virgin Islands (British)</option>
<option value="253" >Virgin Islands (USA)</option>
<option value="238" >Wallis and Futuna Islands</option>
<option value="63" >Western Sahara</option>
<option value="254" >Western Samoa</option>
<option value="240" >Yemen, Republic of</option>
<option value="241" >Yugoslavia</option>
<option value="243" >Zambia</option>
<option value="245" >Zimbabwe</option>
<option value="246" >OTHER</option>
<option value="248" >Mainland China</option>
<option value="275" >Taiwan</option>
<option value="276" >Congo (Brazzaville)</option>
</select>
</div>
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<a href="https://videohub.oracle.com/media/AddContactCustomerVideo/0_s5i4sr3k">Managing the Point of Contact on Service Requests</a>
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<img src="../redesign/images/landing_pages/OutboundResponseMicro.jpg" style="width: 100px; height: 100px">
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<a href="https://videohub.oracle.com/media/Time-Saving+Tips+from+OSvC+Technical+SupportA+When+outbound+responses+aren%27t+working/0_qdhef55b">Time-Saving Tips: When Outbound Responses Aren't Working</a>
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<a href = "/app/blog/detail/a_id/10958">Using Fiddler and Wireshark to Troubleshoot the OSvC Environment</a><br>
Posted By:Cimberli Kearns 22 days ago </td>
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<table>
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<a href = "/app/blog/detail/a_id/10984">Handling Incident Thread Issues in Oracle Service Cloud</a><br>
Posted By:Mihai Toma 22 days ago </td>
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<table>
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<a href = "/app/blog/detail/a_id/10930">Wonderful World of Workspace Rules</a><br>
Posted By:Cimberli Kearns 2 months ago </td>
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<a href = "/app/blog/detail/a_id/10908">KCS at Oracle Service Cloud</a><br>
Posted By:Cimberli Kearns 2 months ago </td>
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<table>
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<a href = "/app/blog/detail/a_id/10825">Managing Session Count for Oracle Service Cloud</a><br>
Posted By:Cimberli Kearns 3 months ago </td>
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</table>
<table>
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<a href = "/app/blog/detail/a_id/10808">Creating Useful Reports in Oracle Service Cloud</a><br>
Posted By:Cimberli Kearns 3 months ago </td>
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