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|
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<title>Logitech Support + Download</title>
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"value": "Internal_Support_Email_VCServiceRequest",
"id": "360019375314"
}],
["ticket_origin", {
"value": "origin_email",
"id": "360019375494"
}],
["ticket_form_id", {
"value": 360001040874
}],
["routing_cat", {
"value": "routing_seed",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}],
["product_short_name", {
"id": "360019373054"
}]
])
],
[
"VALID",
new Map([
["subject", {
"value": "JUMPSTART Service Request"
}],
["ticket_source", {
"value": "Internal_Support_Email_VCServiceRequest",
"id": "360019375314"
}],
["ticket_origin", {
"value": "origin_escalation",
"id": "360019375494"
}],
["ticket_form_id", {
"value": 360001040874
}],
["routing_cat", {
"value": "routing_seed",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}],
["product_short_name", {
"id": "360019373054"
}]
])
]
]);
var smartdocToolTip = "Please enter SmartDock serial number, the 12 digits printed after 'S/N:'<br/>Available on the box or on the product, after removing the bottom case <img class='img-responsive' src='https://www.logitech.com/assets/65578/jumpstart-smartdock.jpg' height='160' width='240'/>";
var tapToolTip = "Please enter Tap serial number, the 12 digits printed after 'S/N:'<br/> Available on the box or on the product, after removing the bottom case <img alt='TAP' class='resImg img-responsive' src='https://theme.zdassets.com/theme_assets/9049502/bdaa71441a7fd74b25a3d84778d57a9075b98620.png' height='160' width='240'/>";
var assetsVCServiceBanner = "//theme.zdassets.com/theme_assets/9049502/d808f1f79074b2e4cbc453b5bed5da122e6110d2.png";
var jumpstartServiceHeader = "JUMPSTART SERVICE REQUEST";
var jumpstartServiceContent = "<p class='text-center'>Logitech Tap or Smartdock, when purchased as bundle with a mini-PC or a Microsoft Surface Pro, includes Logitech Jumpstart, which helps customers deploy as a Skype Room System or Microsoft Teams Rooms. For 90 days from the date of purchase, you have access to configuration and support resources to assist with system, software, and security configuration. (SmartDock applies to US and Canada only.)</p>";
var jumpstartServiceBanner = "<section id='jumpstart_banner' class='features-hero'><div class='container'><div class='row features-hero-ctn-inner'><div class='product-details-shell col-md-4 col-xs-12'><div class='product-details-ctn'><p class='product-details'>Setup guided assistance</p><h1 class='product-details-name'>Logitech<br>Jumpstart</h1></div></div><div class='product-shot desktop col-md-8 col-xs-12'><img class='img-fluid' alt='SMARTDOCK' src='{{assetsVCServiceBanner}}'></div></div></div></section>";
var jumpstartToolTip = "<p>Find your serial number for <b id='smartdocId' style='font-weight:bolder;font-size:14px' data-html='true' data-placement='right' data-toggle='tooltip' title='{{smartdocToolTip}}' >SmartDock </b> or <b data-html='true' data-placement='right' data-toggle='tooltip' id='tapId' style='font-weight:bolder;font-size:14px' title='{{tapToolTip}}'> Tap </b></p>";
var jumpstartPrivacy = "<p class='text-center form-footer'>Logitech records certain usage data for security, support, and reporting purposes. Please review our: <a href='https://www.logitech.com/en-us/legal/web-privacy-policy.html' target='_blank'>Privacy Policy</a></p>";
var jumpstartPostForm = "<p class='text-center form-footer'>If your support request concerns a Tap was not sold as part of a Microsoft Teams Rooms including JumpStart Service, but as a standalone Tap device or as part of a Zoom Room or Hangouts Meet, contact Logitech support directly through <a href='https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=e9abb0cb-7db0-11e9-aa7f-1b1ccacee6a0' target='_blank'> this Link </a></p>";
var jumpstartThankyouPage = "<div id='jumpstart_banner' class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> One of our service experts will be in contact within on business day to assist you.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://www.logitech.com/video-collaboration'>Return Home</a></div></div></div>";
<!-- jumpstart form daynamic content end -->
<!-- jumpstart encapsulation daynamic content start -->
var fieldIdMap = new Map(
[
["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}],
["serial_number_or_confirmation_code" , { "id":"360019376633", "hideonload":false,"required":true}],
["name" , { "id":"360019375594", "hideonload":false,"required":true}] ,
["company_name" , { "id":"360019364774", "hideonload":false,"required":false}],
["email" , { "id":"requester_email", "hideonload":false,"required":false}],
["language" , { "id":"360019366794", "hideonload":false,"required":false}],
["country" , { "id":"360019382014", "hideonload":false,"required":false}],
["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}],
["software_one_case_id" , { "id":"360019378373", "hideonload":false,"required":true}],
["description" , { "id":"description", "hideonload":false,"required":true}],
["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}],
["shipping_method" , { "id":"360019366894", "hideonload":true,"required":false}],
["street_address" , { "id":"360019376293", "hideonload":true,"required":false}],
["city" , { "id":"360019364094", "hideonload":true,"required":false}],
["state" , { "id":"360019376333", "hideonload":true,"required":false}],
["postal_code" , { "id":"360019364134", "hideonload":true,"required":false}],
["internal_note" , { "id":"360019366814", "hideonload":false,"required":true}],
["software_one_agent_name" , { "id":"360019366854", "hideonload":false,"required":true}],
["authentication_code" , { "id":"360019366874", "hideonload":false,"required":true}],
["attachment" , { "id":"request-attachments", "hideonload":false,"required":false}],
["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],
["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],
["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],
["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],
["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}],
["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}]
]);
;
var fieldDependancyMap = new Map([
["RMA_required" , new Map([
[
"yes" ,
[ { "field":"shipping_method", "display":true, "required":true},{ "field":"street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display":true, "required":true},{ "field":"postal_code", "display":true, "required":true}]
],
[
"rma_no" ,
[ { "field":"shipping_method", "display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false, "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false}]
]
])
]
]);;
var jumpstartEscalationStaticFieldVal = new Map([
["subject", {
"value": "JUMPSTART Service Escalation Request"
}],
["ticket_form_id", {
"value": "360001032333"
}],
["routing_cat", {
"value": "routing_seed",
"id": "360019426873"
}],
["product_id", {
"id": "360019382494"
}]
]);;
var assetsSmartdock = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png";
var jumpstartEscalationHeader = "JUMPSTART SERVICE ESCALATION REQUEST";
var jumpstartEscalationContent = "<p class='text-center'>Please use this form to submit a support ticket to Logitech customer care</p>";
var jumpstartEscalationBanner = "<section class='features-hero'><div class='container'><div class='row features-hero-ctn-inner'><div class='product-details-shell col-md-6 col-xs-12'><div class='product-details-ctn'><p class='product-details'>Setup guided assistance</p><h1 class='product-details-name'>Logitech<br>Jumpstart</h1></div></div><div class='product-shot desktop col-md-6 col-xs-12'><img class='img-fluid' alt='SMARTDOCK' src='{{assetsSmartdock}}'></div></div></div></section>";
var invalidError = "That doesn't look like a serial number, see the tip below on how to find it on your device";
var invalidErrorForjumpstartEscalation = "Invalid Code, Please re-enter either Confirmation Code or product serial number.";
var expiredError = "Unfortunately your JumpStart service expired. If you need troubleshooting or technical assistance, please contact Logitech Customer Care at https://support.logi.com";
var unexpectedError = "an unexpected error has occurred. please contact Logitech Customer Care at https://support.logi.com";
var invalidEmail = "Please enter a valid email address.";
var invalidAuthenticationcode = "Please enter a valid authentication code."
var jumpstartEscalationThankyouPage = "<div class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> One of our service experts will be in contact within one business day to assist you.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://www.logitech.com/video-collaboration'>Return Home</a></div></div></div>";
<!-- jumpstart encapsulation daynamic content end -->
<!-- Internal Escalation Form Dynamic content start -->
var IEFieldMap = new Map([
["name" , { "id":"360019375594","name":"Name", "hideonload":false,"required":true}] ,
["email" , { "id":"requester_email","name":"Email", "hideonload":false,"required":false}],
["Country" , { "id":"360019382014","name":"Country", "hideonload":false,"required":true}],
["product_type" , { "id":"360019373874","name":"Product Type", "hideonload":false,"required":true}],
["escalation_origin" , { "id":"360019375554","name":"Escalation Origin", "hideonload":false,"required":true}],
["authentication_code" , { "id":"360019366874","name":"Authentication Code", "hideonload":false,"required":true}],
["description" , { "id":"description","name":"Description of Customer's Issue", "hideonload":false,"required":true}],
["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],
["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],
["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],
["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],
["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}],
["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}]
]);;
var IEStaticFieldVal = new Map([
["subject",
{
"value": "Internal Escalation Request"
}
],
["ticket_form_id",
{
"value": "360001040834"
}
]
]);;
var IEHeader = "INTERNAL ESCALATION REQUEST";
var IEContent = "<p class='text-center'>Please use this form to submit a social media escalation to customer care</p>";
var IEThankyouPage = "<div id='IE_banner' class='innerpage contact ThankPgStyle'><div class='row'><h1 id='page-main-heading' class='center'>Thank you!</h1></div><p id='page-sub-text' class='center'>Your service request has been submitted.<br> One of our service experts will be in contact within on business day to assist you.<br> You may now close this window or continue browsing the support website.</p><div class='row'><div class='center'><a class='btn bg-blue-button' href='https://www.logitech.com/video-collaboration'>Return Home</a></div></div></div>";
<!-- Internal Escalation Form Dynamic content end -->
<!-- response center dynamic contents & assets start-->
var responseCenterFieldMap = new Map([["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],
["topics_case_category" , { "id":"360019379113", "name":"Topics/Case Category", "hideonload":false,"required":true, "show":true}],["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description of Customer's Issue", "hideonload":false,"required":true, "show":true}]
]);;
var resCenterFormCont = "<p>Thank you for visiting Logitech Response Center. Please use this form to (1) submit feedback about our privacy practices or request deletion of your data; (2) submit a claim of copyright or trademark infringement; (3) report a website security issue, phishing mail, counterfeit product; or (4) inquiries on other available topics. We’d like to hear from you. To help us process your request, please choose a topic from the list below and complete the following fields.<br /><br />Specific product, software, sales and/or warranty inquiries are handled separately at Logitech Support. Please submit your issue or question at <a>support.logi.com/contact</a>.</p>";
var response_center_description = "Questions/Additional Details or Comments";
var responseCenterBg = "//theme.zdassets.com/theme_assets/9049502/bc1bad440586492c89b4786092ce5ea545ec5c00.png";
<!-- response center dynamic contents & assets end-->
<!-- jaybird contact form dynamic contents & assets start-->
/* var jaybirdContactFieldMap = new Map(
[
["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true}] ,
["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],
["tf_jaybird_product_list_label" , { "id":"360020406534", "hideonload":false,"required":true, "show":true}],
["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],
["description" , { "id":"description", "name":"Description", "hideonload":false,"required":true, "show":true}],
["Disposition" , { "id":"360019426594", "name":"Disposition", "hideonload":true,"required":false}],
["TicketOrigin" , { "id":"360019375494", "name":"TicketOrigin", "hideonload":true,"required":false}],
["SecondaryOrigin" , { "id":"360019749493", "name":"SecondaryOrigin", "hideonload":true,"required":false}],
["DefectGrouping" , { "id":"360019373074", "name":"DefectGrouping", "hideonload":true,"required":false}],
["BusinessGroup" , { "id":"360019386653", "name":"BusinessGroup", "hideonload":true,"required":false}],
["RoutingCategory" , { "id":"360019426873", "name":"RoutingCategory", "hideonload":true,"required":false}],
["TranslatedProductShortName" , { "id":"360019375134", "name":"TranslatedProductShortName", "hideonload":true,"required":false}],
["ProductShortName" , { "id":"360019373054", "name":"ProductShortName", "hideonload":true,"required":false}],
["LinkedAccountID" , { "id":"360019373894", "name":"LinkedAccountID", "hideonload":true,"required":false}],
["TicketCreatedFromIP" , { "id":"360020569353", "name":"TicketCreatedFromIP", "hideonload":true,"required":false}],
["DatafromApp" , { "id":"360019385533", "name":"DatafromApp", "hideonload":true,"required":false}],
["InquiryType" , { "id":"360019386813", "name":"InquiryType", "hideonload":true,"required":false}],
["LinkedAccountType" , { "id":"360019386313", "name":"LinkedAccountType", "hideonload":true,"required":false}],
["CaseSource" , { "id":"360019375314", "name":"CaseSource", "hideonload":true,"required":false}],
["ProductId" , { "id":"360019382494", "name":"ProductId", "hideonload":true,"required":false}],
["WebToTicketHash" , { "id":"360019387113", "name":"WebToTicketHash", "hideonload":true,"required":false}],
["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false}],
["LinkedMyProductID" , { "id":"360019372674", "name":"LinkedMyProductID", "hideonload":true,"required":false}],
["MyProductWarrantyStatus" , { "id":"360019385353", "name":"MyProductWarrantyStatus", "hideonload":true,"required":false}],
["SurveySubmissionResponse" , { "id":"360020805934", "name":"Description", "hideonload":true,"required":false}],
["SurveyNPSscore" , { "id":"360020843253", "name":"SurveyNPSscore", "hideonload":true,"required":false}],
]);
var jaybirdProductMap = new Map([
["jaybird_run_xt" , { "zdesk_id":"d99bc0ea-7db0-11e9-b911-e7356601f9d7","sfdc_id":"a0q5A00000B5r7qQAB"}] ,
["jaybird_tarah_pro" , { "zdesk_id":"36afe0e6-7db1-11e9-b911-050d54798744","sfdc_id":"a0q5A00000B5NsiQAF"}] ,
["jaybird_tarah" , { "zdesk_id":"4645bec9-7db1-11e9-aa7f-77bc974c1653","sfdc_id":"a0q5A00000B543fQAB"}] ,
["jaybird_x4" , { "zdesk_id":"ca647d14-7db0-11e9-b911-9fa39058eb5b","sfdc_id":"a0q5A00000B4qyDQAR"}] ,
["jaybird_run" , { "zdesk_id":"36eb152a-7db1-11e9-b911-d3c5cbd837c0","sfdc_id":"a0q5A00000B7LHcQAN"}] ,
["jaybird_freedom_2" , { "zdesk_id":"d9d6316d-7db0-11e9-bada-07d7a6352a5f","sfdc_id":"a0q5A00000B7lJkQAJ"}] ,
["jaybird_x3" , { "zdesk_id":"255f8155-7db1-11e9-aa7f-25aa3f9f11e3","sfdc_id":"a0q3100000AfKmvAAF"}] ,
["jaybird_freedom" , { "zdesk_id":"d88dd29d-7db0-11e9-aa7f-5d7d32a4525d","sfdc_id":"a0q3100000ApPnHAAV"}] ,
["jaybird_x2" , { "zdesk_id":"b9428083-7db0-11e9-aa7f-3fa678ed55d5","sfdc_id":"a0q3100000ApPn7AAF"}] ,
["jaybird_bluebuds_x" , { "zdesk_id":"c94f8a2b-7db0-11e9-bada-55a469e0eb0f","sfdc_id":"a0q3100000ApPnCAAV"}],
["jaybird_freedom_sprint" , { "zdesk_id":"06f2cf1c-7db1-11e9-b911-e7d19dd0ea27","sfdc_id":"a0q3100000ApPnbAAF"}] ,
["jaybird_freedom_3" , { "zdesk_id":"35823650-7db1-11e9-b911-abe32f36aad0","sfdc_id":"a0q3100000ApPngAAF"}]
]);
<p><strong>We’d love to hear from you.</strong> <br/>Just fill out this form and a Jaybird representative will be in touch. For general inquiries and questions.</p>
var jaybirdBannerContent = '<div class="bannerContent"><h1>CONTACT JAYBIRD SUPPORT</h1><p><strong>We \'re here to help</strong></p></div>';
var jaybirdThankyouPage = '<div class="container" style="margin-top:50px;"><div class="row"><div class="col-md-6"><div style="background:#e0e0e0; padding: 20px; border-radius: 5px;"><h1>Thank You</h1><p> Your mail request was successfully sent !<br/> <br/> Someone from Jaybird Crew will contact you soon regarding this issue.</p></div></div><div class="col-md-6" style="padding: 20px;"><p> If you haven\'t checked out our User Guide Videos your answer may be waiting for you. See all of our Guides below.<br/><br/> Or if you want to see something cool, check out our social content</p></div><div class="clearfix"></div></div></div>';
var jaybird_contact_bg = "//theme.zdassets.com/theme_assets/9049502/d9e916be463c022383576874441dd4e87560c97e.png";*/
<!-- jaybird contact form dynamic contents & assets end-->
$(document).ready(function() {
HC.templates.doc_head.init(locale, categories, false);
let searchParams = new URLSearchParams(window.location.search);
if (searchParams.has('ticket_form_id')) {
var param = searchParams.get('ticket_form_id');
var jumpstart_form_id = "360001040874";
var jumpstart_escalation_form_id = "360001032333";
var internal_escalation_form_id = "360001040834";
var response_center_form_id = "360001149214";
var jaybird_contact_form_id = "360001062693";
<!-- jumpstart form script start -->
if(param == jumpstart_form_id || param == jumpstart_escalation_form_id || param == internal_escalation_form_id || param == response_center_form_id || param == jaybird_contact_form_id ){
$('#new-request-form').remove();
$('#request-form-container').removeClass('hide');
var head = document.getElementById('custom_js');
var script = document.createElement('script');
script.type = 'text/javascript';
script.async = true;
<!-- script.src = param == jumpstart_form_id ? "//theme.zdassets.com/theme_assets/9049502/47cf7f06dd7d837789b1cd61c97ee85ff871f693.js" : "//theme.zdassets.com/theme_assets/9049502/e2e470e0526cf8be4e93654e8a51092647063e16.js"; -->
if(param == jumpstart_form_id){
$('.section.hero').remove();
script.src = "//theme.zdassets.com/theme_assets/9049502/47cf7f06dd7d837789b1cd61c97ee85ff871f693.js";
}else if(param == jumpstart_escalation_form_id){
$('.section.hero').remove();
script.src = "//theme.zdassets.com/theme_assets/9049502/e2e470e0526cf8be4e93654e8a51092647063e16.js";
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script.src = "//theme.zdassets.com/theme_assets/9049502/7db8b752e3fcfbff844ca266e843687bea420771.js";
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$('.section.hero').remove();
script.src = "//theme.zdassets.com/theme_assets/9049502/0f13fa3fba1b482575975644950914feeeb493f6.js";
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script.src = "//theme.zdassets.com/theme_assets/9049502/9a1eb385d6748261973a38179c87128d6eb2180d.js";
$('.banner').remove();
}
head.appendChild(script);
}
<!-- jumpstart form script end -->
}
if (window.location.href.indexOf("Jumpstart") > -1) {
$('.container-divider,.sub-nav,.article-sidebar,.article-header,.article footer,.article-comments,.article-relatives').remove();
$('.article-container').parent().removeClass('container').addClass('row-fluid');
$('.article').css({"max-width":"100%","padding":"0"})
}
});
</script>
<script type='text/javascript' src="//theme.zdassets.com/theme_assets/9049502/be0e92ce3e10f8d8e39bbb04b9f597cd704cb57e.js"></script>
</div>
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<script async src="https://www.googletagmanager.com/gtag/js?id=UA-55257712-6"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'UA-55257712-6');
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</head>
<body class="community-enabled">
<!doctype html>
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=no">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Sustainability Navigation</title>
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