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"""Create a support ticket."""
# :license: MIT, see LICENSE for more details.
import click
import SoftLayer
from SoftLayer.CLI import environment
from SoftLayer.CLI import helpers
from SoftLayer.CLI import ticket
@click.command(cls=SoftLayer.CLI.command.SLCommand, )
@click.option('--title', required=True, help="The title of the ticket")
@click.option('--subject-id', type=int, required=True,
help="""The subject id to use for the ticket, run 'slcli ticket subjects' to get the list""")
@click.option('--body', help="The ticket body")
@click.option('--hardware', 'hardware_identifier',
help="The identifier for hardware to attach")
@click.option('--virtual', 'virtual_identifier',
help="The identifier for a virtual server to attach")
@click.option('--priority', 'priority', type=click.Choice(['1', '2', '3', '4']), default=None,
help="""Ticket priority, from 1 (Critical) to 4 (Minimal Impact).
Only settable with Advanced and Premium support. See https://www.ibm.com/cloud/support""")
@environment.pass_env
def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier, priority):
"""Create a Infrastructure support ticket.
Will create the ticket with `Some text`.::
slcli ticket create --body="Some text" --subject-id 1522 --hardware 12345 --title "My New Ticket"
Will create the ticket with text from STDIN::
cat sometfile.txt | slcli ticket create --subject-id 1003 --virtual 111111 --title "Reboot Me"
Will open the default text editor, and once closed, use that text to create the ticket::
slcli ticket create --subject-id 1482 --title "Vyatta Questions..."
"""
ticket_mgr = SoftLayer.TicketManager(env.client)
if body is None:
stdin = click.get_text_stream('stdin')
# Means there is text on the STDIN buffer, read it and add to the ticket
if not stdin.isatty():
body = stdin.read()
# This is an interactive terminal, open a text editor
else:
body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
created_ticket = ticket_mgr.create_ticket(
title=title,
body=body,
subject=subject_id,
priority=priority)
if hardware_identifier:
hardware_mgr = SoftLayer.HardwareManager(env.client)
hardware_id = helpers.resolve_id(hardware_mgr.resolve_ids, hardware_identifier, 'hardware')
ticket_mgr.attach_hardware(created_ticket['id'], hardware_id)
if virtual_identifier:
vs_mgr = SoftLayer.VSManager(env.client)
vs_id = helpers.resolve_id(vs_mgr.resolve_ids, virtual_identifier, 'VS')
ticket_mgr.attach_virtual_server(created_ticket['id'], vs_id)
env.fout(ticket.get_ticket_results(ticket_mgr, False, created_ticket['id']))
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