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createCancelServerTicket = {'id': 1234, 'title': 'Server Cancellation Request'}
getObject = {
"accountId": 1234,
"serviceProviderResourceId": "CS123456",
"assignedUserId": 12345,
"createDate": "2013-08-01T14:14:04-07:00",
"id": 100,
"lastEditDate": "2013-08-01T14:16:47-07:00",
"lastEditType": "AUTO",
"modifyDate": "2013-08-01T14:16:47-07:00",
"status": {
"id": 1002,
"name": "Closed"
},
"statusId": 1002,
"title": "Cloud Instance Cancellation - 08/01/13",
'updateCount': 3,
'updates': [
{'entry': 'a bot says something'},
{'entry': 'user says something',
'editor': {'firstName': 'John', 'lastName': 'Smith'}},
{'entry': 'employee says something',
'editor': {'displayName': 'emp1'}},
]
}
createStandardTicket = {
"assignedUserId": 12345,
"serviceProviderResourceId": "CS123456",
"id": 100,
"contents": "body",
"subjectId": 1004,
"title": "Cloud Instance Cancellation - 08/01/13"
}
edit = True
addUpdate = {}
gatList = getObject
addAttachedHardware = {
"id": 123,
"createDate": "2013-08-01T14:14:04-07:00",
"hardwareId": 1,
"ticketId": 100
}
addAttachedVirtualGuest = {
"id": 123,
"createDate": "2013-08-01T14:14:04-07:00",
"virtualGuestId": 1,
"ticketId": 100
}
addAttachedFile = {
"id": 123,
"fileName": "a_file_name",
"fileSize": "100",
"ticketId": 100,
"updateId": 200,
"createDate": "2013-08-01T14:14:04-07:00",
"modifyDate": "2013-08-01T14:14:04-07:00",
"uploaderType": "USER",
"uploaderId": "300"
}
removeAttachedHardware = True
removeAttachedVirtualGuest = True
|
