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"""
SoftLayer.tests.CLI.modules.ticket_tests
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
:license: MIT, see LICENSE for more details.
"""
import json
from unittest import mock as mock
from SoftLayer.CLI import exceptions
from SoftLayer.CLI import formatting
from SoftLayer.CLI import ticket
from SoftLayer.managers import TicketManager
from SoftLayer import testing
class FakeTTY():
"""A fake object to fake STD input"""
def __init__(self, isatty=False, read="Default Output"):
"""Sets isatty and read"""
self._isatty = isatty
self._read = read
def isatty(self):
"""returns self.isatty"""
return self._isatty
def read(self):
"""returns self.read"""
return self._read
class TicketTests(testing.TestCase):
def test_list(self):
result = self.run_command(['ticket', 'list'])
expected = [{
'assigned_user': 'John Smith',
'Case_Number': 'CS123456',
'id': 102,
'last_edited': '2013-08-01',
'priority': 0,
'status': 'Open',
'title': 'Cloud Instance Cancellation - 08/01/13',
'updates': 0}]
self.assert_no_fail(result)
self.assertEqual(expected, json.loads(result.output))
def test_detail(self):
result = self.run_command(['ticket', 'detail', '1'])
expected = {
'Case_Number': 'CS123456',
'created': '2013-08-01T14:14:04-07:00',
'edited': '2013-08-01T14:16:47-07:00',
'id': 100,
'priority': 'No Priority',
'status': 'Closed',
'title': 'Cloud Instance Cancellation - 08/01/13',
'update 1': 'a bot says something',
'update 2': 'By John Smith user says something',
'update 3': 'By emp1 (Employee) employee says something',
}
self.assert_no_fail(result)
self.assertEqual(json.loads(result.output), expected)
def test_create(self):
result = self.run_command(['ticket', 'create', '--title=Test',
'--subject-id=1000',
'--body=ticket body'])
self.assert_no_fail(result)
args = ({'subjectId': 1000,
'assignedUserId': 12345,
'title': 'Test'}, 'ticket body')
self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
def test_create_with_priority(self):
result = self.run_command(['ticket', 'create', '--title=Test',
'--subject-id=1000',
'--body=ticket body',
'--priority=1'])
self.assert_no_fail(result)
args = ({'subjectId': 1000,
'assignedUserId': 12345,
'title': 'Test',
'priority': 1}, 'ticket body')
self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
def test_create_and_attach(self):
result = self.run_command(['ticket', 'create', '--title=Test',
'--subject-id=1000',
'--body=ticket body',
'--hardware=234',
'--virtual=567'])
self.assert_no_fail(result)
args = ({'subjectId': 1000,
'assignedUserId': 12345,
'title': 'Test'}, 'ticket body')
self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket',
args=args)
self.assert_called_with('SoftLayer_Ticket', 'addAttachedHardware',
args=(234,),
identifier=100)
self.assert_called_with('SoftLayer_Ticket', 'addAttachedVirtualGuest',
args=(567,),
identifier=100)
@mock.patch('click.edit')
@mock.patch('click.get_text_stream')
def test_create_no_body(self, isatty_mock, edit_mock):
fake_tty = FakeTTY(True, "TEST")
isatty_mock.return_value = fake_tty
edit_mock.return_value = 'ticket body'
result = self.run_command(['ticket', 'create', '--title=Test', '--subject-id=1000'])
self.assert_no_fail(result)
args = ({'subjectId': 1000,
'assignedUserId': 12345,
'title': 'Test'}, 'ticket body')
self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
@mock.patch('click.get_text_stream')
def test_create_no_body_stdin(self, isatty_mock):
fake_tty = FakeTTY(False, "TEST TICKET BODY")
isatty_mock.return_value = fake_tty
result = self.run_command(['ticket', 'create', '--title=Test', '--subject-id=1000'])
print(result.output)
self.assert_no_fail(result)
args = ({'subjectId': 1000,
'assignedUserId': 12345,
'title': 'Test'}, 'TEST TICKET BODY')
self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
def test_subjects(self):
list_expected_ids = [1001, 1002, 1003, 1004, 1005]
result = self.run_command(['ticket', 'subjects'])
self.assert_no_fail(result)
results = json.loads(result.output)
for result in results:
self.assertIn(result['id'], list_expected_ids)
def test_attach_no_identifier(self):
result = self.run_command(['ticket', 'attach', '1'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_attach_two_identifiers(self):
result = self.run_command(['ticket',
'attach',
'1',
'--hardware=100',
'--virtual=100'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_ticket_attach_hardware(self):
result = self.run_command(['ticket', 'attach', '1', '--hardware=100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket', 'addAttachedHardware',
args=(100,),
identifier=1)
def test_ticket_attach_virtual_server(self):
result = self.run_command(['ticket', 'attach', '1', '--virtual=100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket', 'addAttachedVirtualGuest',
args=(100,),
identifier=1)
def test_detach_no_identifier(self):
result = self.run_command(['ticket', 'detach', '1'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_detach_two_identifiers(self):
result = self.run_command(['ticket',
'detach',
'1',
'--hardware=100',
'--virtual=100'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_ticket_detach_hardware(self):
result = self.run_command(['ticket', 'detach', '1', '--hardware=100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket',
'removeAttachedHardware',
args=(100,),
identifier=1)
def test_ticket_detach_virtual_server(self):
result = self.run_command(['ticket', 'detach', '1', '--virtual=100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket',
'removeAttachedVirtualGuest',
args=(100,),
identifier=1)
def test_ticket_upload_no_path(self):
result = self.run_command(['ticket', 'upload', '1'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_ticket_upload_invalid_path(self):
result = self.run_command(['ticket', 'upload', '1',
'--path=tests/resources/nonexistent_file',
'--name=a_file_name'])
self.assertEqual(result.exit_code, 2)
self.assertIsInstance(result.exception, exceptions.ArgumentError)
def test_ticket_upload_no_name(self):
result = self.run_command(['ticket', 'upload', '1',
'--path=tests/resources/attachment_upload'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket',
'addAttachedFile',
args=({"filename": "attachment_upload",
"data": b"ticket attached data"},),
identifier=1)
def test_ticket_upload(self):
result = self.run_command(['ticket', 'upload', '1',
'--path=tests/resources/attachment_upload',
'--name=a_file_name'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket',
'addAttachedFile',
args=({"filename": "a_file_name",
"data": b"ticket attached data"},),
identifier=1)
def test_init_ticket_results(self):
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket', 'getObject', identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('No Priority', ticket_object['priority'])
self.assertEqual(100, ticket_object['id'])
def test_init_ticket_results_asigned_user(self):
mock = self.set_mock('SoftLayer_Ticket', 'getObject')
mock.return_value = {
"serviceProviderResourceId": "CS12345",
"id": 100,
"title": "Simple Title",
"priority": 1,
"assignedUser": {
"firstName": "Test",
"lastName": "User"
},
"status": {
"name": "Closed"
},
"createDate": "2013-08-01T14:14:04-07:00",
"lastEditDate": "2013-08-01T14:16:47-07:00",
"updates": [{'entry': 'a bot says something'}]
}
ticket_mgr = TicketManager(self.client)
ticket_table = ticket.get_ticket_results(ticket_mgr, 100)
self.assert_called_with('SoftLayer_Ticket', 'getObject', identifier=100)
self.assertIsInstance(ticket_table, formatting.KeyValueTable)
ticket_object = ticket_table.to_python()
self.assertEqual('Severity 1 - Critical Impact / Service Down', ticket_object['priority'])
self.assertEqual('Test User', ticket_object['user'])
def test_ticket_summary(self):
mock = self.set_mock('SoftLayer_Account', 'getObject')
mock.return_value = {
'openTicketCount': 1,
'closedTicketCount': 2,
'openBillingTicketCount': 3,
'openOtherTicketCount': 4,
'openSalesTicketCount': 5,
'openSupportTicketCount': 6,
'openAccountingTicketCount': 7
}
expected = [
{'Status': 'Open',
'count': [
{'Type': 'Accounting', 'count': 7},
{'Type': 'Billing', 'count': 3},
{'Type': 'Sales', 'count': 5},
{'Type': 'Support', 'count': 6},
{'Type': 'Other', 'count': 4},
{'Type': 'Total', 'count': 1}]},
{'Status': 'Closed', 'count': 2}
]
result = self.run_command(['ticket', 'summary'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Account', 'getObject')
self.assertEqual(expected, json.loads(result.output))
def test_ticket_update(self):
result = self.run_command(['ticket', 'update', '100', '--body=Testing'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing'},), identifier=100)
@mock.patch('click.edit')
@mock.patch('click.get_text_stream')
def test_ticket_update_no_body(self, isatty_mock, edit_mock):
fake_tty = FakeTTY(True, "TEST TICKET BODY")
isatty_mock.return_value = fake_tty
edit_mock.return_value = 'Testing1'
result = self.run_command(['ticket', 'update', '100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing1'},), identifier=100)
@mock.patch('click.get_text_stream')
def test_ticket_update_no_body_stdin(self, isatty_mock):
fake_tty = FakeTTY(False, "TEST TICKET BODY")
isatty_mock.return_value = fake_tty
result = self.run_command(['ticket', 'update', '100'])
self.assert_no_fail(result)
self.assert_called_with('SoftLayer_Ticket', 'addUpdate',
args=({'entry': 'TEST TICKET BODY'},), identifier=100)
def test_ticket_json(self):
result = self.run_command(['--format=json', 'ticket', 'detail', '1'])
expected = {'Case_Number': 'CS123456',
'created': '2013-08-01T14:14:04-07:00',
'edited': '2013-08-01T14:16:47-07:00',
'id': 100,
'priority': 'No Priority',
'status': 'Closed',
'title': 'Cloud Instance Cancellation - 08/01/13',
'update 1': 'a bot says something',
'update 2': 'By John Smith user says something',
'update 3': 'By emp1 (Employee) employee says something'}
self.assert_no_fail(result)
self.assertEqual(json.loads(result.output), expected)
def test_list_limit(self):
result = self.run_command(['ticket', 'list', '--limit', '1'])
expected = [{
'assigned_user': 'John Smith',
'Case_Number': 'CS123456',
'id': 102,
'last_edited': '2013-08-01',
'priority': 0,
'status': 'Open',
'title': 'Cloud Instance Cancellation - 08/01/13',
'updates': 0}]
self.assert_no_fail(result)
self.assertEqual(expected, json.loads(result.output))
def test_list_all_open(self):
result = self.run_command(['ticket', 'list', '--all'])
expected = [{
'assigned_user': 'John Smith',
'Case_Number': 'CS123456',
'id': 102,
'last_edited': '2013-08-01',
'priority': 0,
'status': 'Open',
'title': 'Cloud Instance Cancellation - 08/01/13',
'updates': 0}]
self.assert_no_fail(result)
self.assertEqual(expected, json.loads(result.output))
|
