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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Elements/Tabs &>
% $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
<& /Elements/ListActions, actions => \@results &>
<form action="Update.html" name="TicketUpdate"
method="post" enctype="multipart/form-data">
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
<input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
<input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
<input type="hidden" class="hidden" name="Action" value="<% $Action %>" />
<input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
<& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
<div id="ticket-update-metadata">
<&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
<table width="100%" border="0">
% $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
% my $skip;
% $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
% if (!$skip) {
<input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
% }
<tr><td class="label"><&|/l&>Update Type</&>:</td>
<td><select name="UpdateType" id="UpdateType">
% if ($CanComment) {
<option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
% }
% if ($CanRespond) {
<option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
% }
</select>
% $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
</td></tr>
<& /Ticket/Elements/EditBasics,
TicketObj => $TicketObj,
InTable => 1,
fields => [
{ name => 'Status',
comp => '/Ticket/Elements/SelectStatus',
args => {
Name => 'Status',
Default => $DefaultStatus,
TicketObj => $TicketObj,
},
},
{ name => 'Owner',
comp => '/Elements/SelectOwner',
args => {
Name => "Owner",
TicketObj => $TicketObj,
QueueObj => $TicketObj->QueueObj,
DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Format),
Default => $ARGS{'Owner'}
}
},
{ special => 'roles' },
{ name => 'Worked',
comp => '/Elements/EditTimeValue',
args => {
Name => 'UpdateTimeWorked',
Default => $ARGS{UpdateTimeWorked}||'',
}
},
]
&>
% $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );
<& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1 &>
</table>
</&>
% $m->callback( %ARGS, CallbackName => 'RightColumnBottom', Ticket => $TicketObj );
</div>
<div id="ticket-update-message">
% if ( RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) ) {
<&|/Widgets/TitleBox, title => loc('Recipients'), id => 'recipients' &>
% unless ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
% for my $address (grep {defined} ref $ARGS{TxnSendMailTo} ? @{$ARGS{TxnSendMailTo}} : $ARGS{TxnSendMailTo}) {
<input type="hidden" name="TxnSendMailTo" value="<% $address %>" />
% }
<input type="hidden" name="TxnRecipients" value="<% $ARGS{TxnRecipients} || '' %>" />
% }
</&>
%}
<&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
<table width="100%" border="0">
<& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
% if ( $gnupg_widget ) {
<tr><td> </td><td>
<& /Elements/Crypt/SignEncryptWidget,
self => $gnupg_widget,
TicketObj => $TicketObj,
&>
</td></tr>
% }
% $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
<tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" />
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
</td></tr>
<tr><td class="label" valign="top"><&|/l&>Message</&>:</td>
<td class="messagebox-container action-<% $type %>">
<& /Articles/Elements/BeforeMessageBox, %ARGS &>
% $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
% if (exists $ARGS{UpdateContent}) {
% # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
% my $temp = $ARGS{'QuoteTransaction'};
% delete $ARGS{'QuoteTransaction'};
<& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
% $ARGS{'QuoteTransaction'} = $temp;
% } else {
% my $IncludeSignature = 1;
% $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
<& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
% }
% $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
</td></tr>
<& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
</table>
</&>
% $m->callback( %ARGS, CallbackName => 'BeforeSubmit', Ticket => $TicketObj );
<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
% $m->callback( %ARGS, CallbackName => 'BeforeScrips', Ticket => $TicketObj );
% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
<&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
% for my $address (grep {defined} ref $ARGS{TxnSendMailTo} ? @{$ARGS{TxnSendMailTo}} : $ARGS{TxnSendMailTo}) {
<input type="hidden" name="TxnSendMailTo" value="<% $address %>" />
% }
<input type="hidden" name="TxnRecipients" value="<% $ARGS{TxnRecipients} || '' %>" />
</&>
% }
</div>
% $m->callback( %ARGS, CallbackName => 'AfterScrips', Ticket => $TicketObj );
</form>
<hr class="clear" />
% $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj );
% if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail') or RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'})) {
<script type="text/javascript">
jQuery( function() {
var updateScrips = function() {
if (CKEDITOR.instances && CKEDITOR.instances['UpdateContent']) {
CKEDITOR.instances['UpdateContent'].updateElement();
}
var syncCheckboxes = function(ev) {
var target = ev.target;
jQuery("input[name=TxnSendMailTo]").filter( function() { return this.value == target.value; } ).prop("checked",jQuery(target).prop('checked'));
};
jQuery('#recipients div.titlebox-content').addClass('refreshing');
jQuery('#previewscrips div.titlebox-content').addClass('refreshing');
var payload = jQuery('form[name=TicketUpdate]').serializeArray();
jQuery('#recipients div.titlebox-content').load( '<% RT->Config->Get('WebPath')%>/Helpers/ShowSimplifiedRecipients',
payload,
function() {
jQuery('#recipients div.titlebox-content').removeClass('refreshing');
var txn_send_field = jQuery("#recipients input[name=TxnSendMailTo]");
txn_send_field.change( syncCheckboxes );
txn_send_field.click( function () { setCheckbox(this) } );
jQuery("#recipients input[name=TxnSendMailToAll]").click( function() { setCheckbox(this, 'TxnSendMailTo'); } );
if (txn_send_field.length > 0) {
setCheckbox(txn_send_field[0]);
}
}
);
jQuery('#previewscrips div.titlebox-content').load( '<% RT->Config->Get('WebPath')%>/Helpers/PreviewScrips',
payload,
function() {
jQuery('#previewscrips div.titlebox-content').removeClass('refreshing');
var txn_send_field = jQuery("#previewscrips input[name=TxnSendMailTo]");
txn_send_field.change( syncCheckboxes );
txn_send_field.click( function () { setCheckbox(this) } );
jQuery("#previewscrips input[name=TxnSendMailToAll]").click( function() { setCheckbox(this, 'TxnSendMailTo'); } );
if (txn_send_field.length > 0) {
setCheckbox(txn_send_field[0]);
}
}
);
};
updateScrips();
if (CKEDITOR.instances && CKEDITOR.instances['UpdateContent']) {
CKEDITOR.instances['UpdateContent'].on('blur', updateScrips );
}
else {
jQuery('#UpdateContent').on('blur', updateScrips );
}
jQuery("#ticket-update-metadata :input, #UpdateCc, #UpdateBcc").change( updateScrips );
});
</script>
% }
<%INIT>
my $CanRespond = 0;
my $CanComment = 0;
my $checks_failure = 0;
my $TicketObj = LoadTicket($id);
my @results;
$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
$m->scomp( '/Articles/Elements/SubjectOverride', Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results );
unless($DefaultStatus){
$DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
}
my $title = loc("Update ticket #[_1]: [_2]", $TicketObj->id, $TicketObj->Subject);
# Things needed in the template - we'll do the processing here, just
# for the convenience:
my ($CommentDefault, $ResponseDefault);
if ($Action ne 'Respond') {
$CommentDefault = qq[ selected="selected"];
$ResponseDefault = "";
} else {
$CommentDefault = "";
$ResponseDefault = qq[ selected="selected"];
}
my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
lc $Action eq 'respond' ? 'response' :
lc $Action eq 'comment' ? 'private' :
'none' ;
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
$CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
$TicketObj->CurrentUserHasRight('ModifyTicket') );
ProcessAttachments(ARGSRef => \%ARGS);
my %squelched = ProcessTransactionSquelching( \%ARGS );
$ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;
my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
$m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
self => $gnupg_widget,
TicketObj => $TicketObj,
);
if ( $ARGS{'SubmitTicket'} ) {
my ($status, @msg) = $m->comp(
'/Elements/ValidateCustomFields',
CustomFields => $TicketObj->TransactionCustomFields,
Object => RT::Transaction->new( $session{'CurrentUser'} ),
ARGSRef => \%ARGS
);
unless ( $status ) {
push @results, @msg;
$checks_failure = 1;
}
$status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
self => $gnupg_widget,
TicketObj => $TicketObj,
);
$checks_failure = 1 unless $status;
}
# check email addresses for RT's
{
foreach my $field ( qw(UpdateCc UpdateBcc) ) {
my $value = $ARGS{ $field };
next unless defined $value && length $value;
my @emails = Email::Address->parse( $value );
foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
$checks_failure = 1;
$email = undef;
}
$ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
}
}
# $skip_update is provided below by reference to allow a final check to stop
# the update and print a message for the user to fix something.
my $skip_update = 0;
$m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
}
$TicketObj->CurrentUser->AddRecentlyViewedTicket($TicketObj);
</%INIT>
<%ARGS>
$id => undef
$Action => ''
$DefaultStatus => undef
</%ARGS>
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