1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 965 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 990 991 992 993 994 995 996 997 998 999 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1014 1015 1016 1017 1018 1019 1020 1021 1022 1023 1024 1025 1026 1027 1028 1029 1030 1031 1032 1033 1034 1035 1036 1037 1038 1039 1040 1041 1042 1043 1044 1045 1046 1047 1048 1049 1050 1051 1052 1053 1054 1055 1056 1057 1058 1059 1060 1061 1062 1063 1064 1065 1066 1067 1068 1069 1070 1071 1072 1073 1074 1075 1076 1077 1078 1079 1080 1081 1082 1083 1084 1085 1086 1087 1088 1089 1090 1091 1092 1093 1094 1095 1096 1097 1098 1099 1100 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 1116 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 1135 1136 1137 1138 1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150 1151 1152 1153 1154 1155 1156 1157 1158 1159 1160 1161 1162 1163 1164 1165 1166 1167 1168 1169 1170 1171 1172 1173 1174 1175 1176 1177 1178 1179 1180 1181 1182 1183 1184 1185 1186 1187 1188 1189 1190 1191 1192 1193 1194 1195 1196 1197 1198 1199 1200 1201 1202 1203 1204 1205 1206 1207 1208 1209 1210 1211 1212 1213 1214 1215 1216 1217 1218 1219 1220 1221 1222 1223 1224 1225 1226 1227 1228 1229 1230 1231 1232 1233 1234 1235 1236 1237 1238 1239 1240 1241 1242 1243 1244 1245 1246 1247 1248 1249 1250 1251 1252 1253 1254 1255 1256 1257 1258 1259 1260 1261 1262 1263 1264 1265 1266 1267 1268 1269 1270 1271 1272 1273 1274 1275 1276 1277
|
# BEGIN BPS TAGGED BLOCK {{{
#
# COPYRIGHT:
#
# This software is Copyright (c) 1996-2023 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
#
#
# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
#
#
# CONTRIBUTION SUBMISSION POLICY:
#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# you are the copyright holder for those contributions and you grant
# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
#
# END BPS TAGGED BLOCK }}}
package RT::Report::Tickets;
use base qw/RT::Tickets/;
use RT::Report::Tickets::Entry;
use strict;
use warnings;
use Scalar::Util qw(weaken);
__PACKAGE__->RegisterCustomFieldJoin(@$_) for
[ "RT::Transaction" => sub { $_[0]->JoinTransactions } ],
[ "RT::Queue" => sub {
# XXX: Could avoid join and use main.Queue with some refactoring?
return $_[0]->{_sql_aliases}{queues} ||= $_[0]->Join(
ALIAS1 => 'main',
FIELD1 => 'Queue',
TABLE2 => 'Queues',
FIELD2 => 'id',
);
}
];
our @GROUPINGS = (
Status => 'Enum', #loc_left_pair
Queue => 'Queue', #loc_left_pair
InitialPriority => 'Priority', #loc_left_pair
FinalPriority => 'Priority', #loc_left_pair
Priority => 'Priority', #loc_left_pair
Owner => 'User', #loc_left_pair
Creator => 'User', #loc_left_pair
LastUpdatedBy => 'User', #loc_left_pair
Requestor => 'Watcher', #loc_left_pair
Cc => 'Watcher', #loc_left_pair
AdminCc => 'Watcher', #loc_left_pair
Watcher => 'Watcher', #loc_left_pair
CustomRole => 'Watcher',
Created => 'Date', #loc_left_pair
Starts => 'Date', #loc_left_pair
Started => 'Date', #loc_left_pair
Resolved => 'Date', #loc_left_pair
Due => 'Date', #loc_left_pair
Told => 'Date', #loc_left_pair
LastUpdated => 'Date', #loc_left_pair
CF => 'CustomField', #loc_left_pair
SLA => 'Enum', #loc_left_pair
);
our %GROUPINGS;
our %GROUPINGS_META = (
Queue => {
Display => sub {
my $self = shift;
my %args = (@_);
my $queue = RT::Queue->new( $self->CurrentUser );
$queue->Load( $args{'VALUE'} );
return $queue->Name;
},
Localize => 1,
Distinct => 1,
},
Priority => {
Sort => 'numeric raw',
Distinct => 1,
},
User => {
SubFields => [grep RT::User->_Accessible($_, "public"), qw(
Name RealName NickName
EmailAddress
Organization
Lang City Country Timezone
)],
Function => 'GenerateUserFunction',
Distinct => 1,
},
Watcher => {
SubFields => sub {
my $self = shift;
my $args = shift;
my %fields = (
user => [ grep RT::User->_Accessible( $_, "public" ),
qw( Name RealName NickName EmailAddress Organization Lang City Country Timezone) ],
principal => [ grep RT::User->_Accessible( $_, "public" ), qw( Name ) ],
);
my @res;
if ( $args->{key} =~ /^CustomRole/ ) {
my $queues = $args->{'Queues'};
if ( !$queues && $args->{'Query'} ) {
require RT::Interface::Web::QueryBuilder::Tree;
my $tree = RT::Interface::Web::QueryBuilder::Tree->new('AND');
$tree->ParseSQL( Query => $args->{'Query'}, CurrentUser => $self->CurrentUser );
$queues = $args->{'Queues'} = $tree->GetReferencedQueues( CurrentUser => $self->CurrentUser );
}
return () unless $queues;
my $crs = RT::CustomRoles->new( $self->CurrentUser );
for my $id ( keys %$queues ) {
my $queue = RT::Queue->new( $self->CurrentUser );
$queue->Load($id);
next unless $queue->id;
$crs->LimitToObjectId( $queue->id );
}
while ( my $cr = $crs->Next ) {
for my $field ( @{ $fields{ $cr->MaxValues ? 'user' : 'principal' } } ) {
push @res, [ $cr->Name, $field ], "CustomRole.{" . $cr->id . "}.$field";
}
}
}
else {
for my $field ( @{ $fields{principal} } ) {
push @res, [ $args->{key}, $field ], "$args->{key}.$field";
}
}
return @res;
},
Function => 'GenerateWatcherFunction',
Label => sub {
my $self = shift;
my %args = (@_);
my $key;
if ( $args{KEY} =~ /^CustomRole\.\{(\d+)\}/ ) {
my $id = $1;
my $cr = RT::CustomRole->new( $self->CurrentUser );
$cr->Load($id);
$key = $cr->Name;
}
else {
$key = $args{KEY};
}
return join ' ', $key, $args{SUBKEY};
},
Display => sub {
my $self = shift;
my %args = (@_);
if ( $args{FIELD} eq 'id' ) {
my $princ = RT::Principal->new( $self->CurrentUser );
$princ->Load( $args{'VALUE'} ) if $args{'VALUE'};
return $self->loc('(no value)') unless $princ->Id;
return $princ->IsGroup ? $self->loc( 'Group: [_1]', $princ->Object->Name ) : $princ->Object->Name;
}
else {
return $args{VALUE};
}
},
Distinct => sub {
my $self = shift;
my %args = @_;
if ( $args{KEY} =~ /^CustomRole\.\{(\d+)\}/ ) {
my $id = $1;
my $obj = RT::CustomRole->new( RT->SystemUser );
$obj->Load( $id );
if ( $obj->MaxValues == 1 ) {
return 1;
}
else {
return 0;
}
}
return 0;
},
},
Date => {
SubFields => [qw(
Time
Hourly Hour
Date Daily
DayOfWeek Day DayOfMonth DayOfYear
Month Monthly
Year Annually
WeekOfYear
)], # loc_qw
Function => 'GenerateDateFunction',
Display => sub {
my $self = shift;
my %args = (@_);
my $raw = $args{'VALUE'};
return $raw unless defined $raw;
if ( $args{'SUBKEY'} eq 'DayOfWeek' ) {
return $self->loc($RT::Date::DAYS_OF_WEEK[ int $raw ]);
}
elsif ( $args{'SUBKEY'} eq 'Month' ) {
return $self->loc($RT::Date::MONTHS[ int($raw) - 1 ]);
}
return $raw;
},
Sort => 'raw',
Distinct => 1,
},
CustomField => {
SubFields => sub {
my $self = shift;
my $args = shift;
my $queues = $args->{'Queues'};
if ( !$queues && $args->{'Query'} ) {
require RT::Interface::Web::QueryBuilder::Tree;
my $tree = RT::Interface::Web::QueryBuilder::Tree->new('AND');
$tree->ParseSQL( Query => $args->{'Query'}, CurrentUser => $self->CurrentUser );
$queues = $args->{'Queues'} = $tree->GetReferencedQueues( CurrentUser => $self->CurrentUser );
}
return () unless $queues;
my @res;
my $CustomFields = RT::CustomFields->new( $self->CurrentUser );
foreach my $id (keys %$queues) {
my $queue = RT::Queue->new( $self->CurrentUser );
$queue->Load($id);
next unless $queue->id;
$CustomFields->SetContextObject( $queue ) if keys %$queues == 1;
$CustomFields->LimitToQueue($queue->id);
}
$CustomFields->LimitToGlobal;
while ( my $CustomField = $CustomFields->Next ) {
push @res, ["Custom field", $CustomField->Name], "CF.{". $CustomField->id ."}";
}
return @res;
},
Function => 'GenerateCustomFieldFunction',
Label => sub {
my $self = shift;
my %args = (@_);
my ($cf) = ( $args{'SUBKEY'} =~ /^\{(.*)\}$/ );
if ( $cf =~ /^\d+$/ ) {
# When we render label in charts, the cf could surely be
# seen by current user(SubFields above checks rights), but
# we can't use current user to load cf here because the
# right might be granted at queue level and it's not
# straightforward to add a related queue as context object
# here. That's why we use RT->SystemUser here instead.
my $obj = RT::CustomField->new( RT->SystemUser );
$obj->Load( $cf );
$cf = $obj->Name;
}
return 'Custom field [_1]', $cf;
},
Distinct => sub {
my $self = shift;
my %args = @_;
if ( $args{SUBKEY} =~ /\{(\d+)\}/ ) {
my $id = $1;
my $obj = RT::CustomField->new( RT->SystemUser );
$obj->Load( $id );
if ( $obj->MaxValues == 1 ) {
return 1;
}
else {
return 0;
}
}
return 0;
},
},
Enum => {
Localize => 1,
Distinct => 1,
},
);
# loc'able strings below generated with (s/loq/loc/):
# perl -MRT=-init -MRT::Report::Tickets -E 'say qq{\# loq("$_->[0]")} while $_ = splice @RT::Report::Tickets::STATISTICS, 0, 2'
#
# loc("Ticket count")
# loc("Summary of time worked")
# loc("Total time worked")
# loc("Average time worked")
# loc("Minimum time worked")
# loc("Maximum time worked")
# loc("Summary of time estimated")
# loc("Total time estimated")
# loc("Average time estimated")
# loc("Minimum time estimated")
# loc("Maximum time estimated")
# loc("Summary of time left")
# loc("Total time left")
# loc("Average time left")
# loc("Minimum time left")
# loc("Maximum time left")
# loc("Summary of Created-Started")
# loc("Total Created-Started")
# loc("Average Created-Started")
# loc("Minimum Created-Started")
# loc("Maximum Created-Started")
# loc("Summary of Created-Resolved")
# loc("Total Created-Resolved")
# loc("Average Created-Resolved")
# loc("Minimum Created-Resolved")
# loc("Maximum Created-Resolved")
# loc("Summary of Created-LastUpdated")
# loc("Total Created-LastUpdated")
# loc("Average Created-LastUpdated")
# loc("Minimum Created-LastUpdated")
# loc("Maximum Created-LastUpdated")
# loc("Summary of Starts-Started")
# loc("Total Starts-Started")
# loc("Average Starts-Started")
# loc("Minimum Starts-Started")
# loc("Maximum Starts-Started")
# loc("Summary of Due-Resolved")
# loc("Total Due-Resolved")
# loc("Average Due-Resolved")
# loc("Minimum Due-Resolved")
# loc("Maximum Due-Resolved")
# loc("Summary of Started-Resolved")
# loc("Total Started-Resolved")
# loc("Average Started-Resolved")
# loc("Minimum Started-Resolved")
# loc("Maximum Started-Resolved")
our @STATISTICS = (
COUNT => ['Ticket count', 'Count', 'id'],
);
foreach my $field (qw(TimeWorked TimeEstimated TimeLeft)) {
my $friendly = lc join ' ', split /(?<=[a-z])(?=[A-Z])/, $field;
push @STATISTICS, (
"ALL($field)" => ["Summary of $friendly", 'TimeAll', $field ],
"SUM($field)" => ["Total $friendly", 'Time', 'SUM', $field ],
"AVG($field)" => ["Average $friendly", 'Time', 'AVG', $field ],
"MIN($field)" => ["Minimum $friendly", 'Time', 'MIN', $field ],
"MAX($field)" => ["Maximum $friendly", 'Time', 'MAX', $field ],
);
}
foreach my $pair (qw(
Created-Started
Created-Resolved
Created-LastUpdated
Starts-Started
Due-Resolved
Started-Resolved
)) {
my ($from, $to) = split /-/, $pair;
push @STATISTICS, (
"ALL($pair)" => ["Summary of $pair", 'DateTimeIntervalAll', $from, $to ],
"SUM($pair)" => ["Total $pair", 'DateTimeInterval', 'SUM', $from, $to ],
"AVG($pair)" => ["Average $pair", 'DateTimeInterval', 'AVG', $from, $to ],
"MIN($pair)" => ["Minimum $pair", 'DateTimeInterval', 'MIN', $from, $to ],
"MAX($pair)" => ["Maximum $pair", 'DateTimeInterval', 'MAX', $from, $to ],
);
}
our %STATISTICS;
our %STATISTICS_META = (
Count => {
Function => sub {
my $self = shift;
my $field = shift || 'id';
return (
FUNCTION => 'COUNT',
FIELD => 'id'
);
},
},
Simple => {
Function => sub {
my $self = shift;
my ($function, $field) = @_;
return (FUNCTION => $function, FIELD => $field);
},
},
Time => {
Function => sub {
my $self = shift;
my ($function, $field) = @_;
return (FUNCTION => "$function(?)*60", FIELD => $field);
},
Display => 'DurationAsString',
},
TimeAll => {
SubValues => sub { return ('Minimum', 'Average', 'Maximum', 'Total') },
Function => sub {
my $self = shift;
my $field = shift;
return (
Minimum => { FUNCTION => "MIN(?)*60", FIELD => $field },
Average => { FUNCTION => "AVG(?)*60", FIELD => $field },
Maximum => { FUNCTION => "MAX(?)*60", FIELD => $field },
Total => { FUNCTION => "SUM(?)*60", FIELD => $field },
);
},
Display => 'DurationAsString',
},
DateTimeInterval => {
Function => sub {
my $self = shift;
my ($function, $from, $to) = @_;
my $interval = $self->_Handle->DateTimeIntervalFunction(
From => { FUNCTION => $self->NotSetDateToNullFunction( FIELD => $from ) },
To => { FUNCTION => $self->NotSetDateToNullFunction( FIELD => $to ) },
);
return (FUNCTION => "$function($interval)");
},
Display => 'DurationAsString',
},
DateTimeIntervalAll => {
SubValues => sub { return ('Minimum', 'Average', 'Maximum', 'Total') },
Function => sub {
my $self = shift;
my ($from, $to) = @_;
my $interval = $self->_Handle->DateTimeIntervalFunction(
From => { FUNCTION => $self->NotSetDateToNullFunction( FIELD => $from ) },
To => { FUNCTION => $self->NotSetDateToNullFunction( FIELD => $to ) },
);
return (
Minimum => { FUNCTION => "MIN($interval)" },
Average => { FUNCTION => "AVG($interval)" },
Maximum => { FUNCTION => "MAX($interval)" },
Total => { FUNCTION => "SUM($interval)" },
);
},
Display => 'DurationAsString',
},
);
sub Groupings {
my $self = shift;
my %args = (@_);
my @fields;
my @tmp = @GROUPINGS;
while ( my ($field, $type) = splice @tmp, 0, 2 ) {
my $meta = $GROUPINGS_META{ $type } || {};
unless ( $meta->{'SubFields'} ) {
push @fields, [$field, $field], $field;
}
elsif ( ref( $meta->{'SubFields'} ) eq 'ARRAY' ) {
push @fields, map { ([$field, $_], "$field.$_") } @{ $meta->{'SubFields'} };
}
elsif ( my $code = $self->FindImplementationCode( $meta->{'SubFields'} ) ) {
push @fields, $code->( $self, { %args, key => $field } );
}
else {
$RT::Logger->error(
"$type has unsupported SubFields."
." Not an array, a method name or a code reference"
);
}
}
return @fields;
}
sub IsValidGrouping {
my $self = shift;
my %args = (@_);
return 0 unless $args{'GroupBy'};
my ($key, $subkey) = split /(?<!CustomRole)\./, $args{'GroupBy'}, 2;
%GROUPINGS = @GROUPINGS unless keys %GROUPINGS;
my $type = $self->_GroupingType( $key );
return 0 unless $type;
return 1 unless $subkey;
my $meta = $GROUPINGS_META{ $type } || {};
unless ( $meta->{'SubFields'} ) {
return 0;
}
elsif ( ref( $meta->{'SubFields'} ) eq 'ARRAY' ) {
return 1 if grep $_ eq $subkey, @{ $meta->{'SubFields'} };
}
elsif ( my $code = $self->FindImplementationCode( $meta->{'SubFields'}, 'silent' ) ) {
return 1 if grep $_ eq "$key.$subkey", $code->( $self, { %args, key => $key } );
}
return 0;
}
sub Statistics {
my $self = shift;
return map { ref($_)? $_->[0] : $_ } @STATISTICS;
}
sub Label {
my $self = shift;
my $column = shift;
my $info = $self->ColumnInfo( $column );
unless ( $info ) {
$RT::Logger->error("Unknown column '$column'");
return $self->CurrentUser->loc('(Incorrect data)');
}
if ( $info->{'META'}{'Label'} ) {
my $code = $self->FindImplementationCode( $info->{'META'}{'Label'} );
return $self->CurrentUser->loc( $code->( $self, %$info ) )
if $code;
}
my $res = '';
if ( $info->{'TYPE'} eq 'statistic' ) {
$res = $info->{'INFO'}[0];
}
else {
$res = join ' ', grep defined && length, @{ $info }{'KEY', 'SUBKEY'};
}
return $self->CurrentUser->loc( $res );
}
sub ColumnInfo {
my $self = shift;
my $column = shift;
return $self->{'column_info'}{$column};
}
sub ColumnsList {
my $self = shift;
return sort { $self->{'column_info'}{$a}{'POSITION'} <=> $self->{'column_info'}{$b}{'POSITION'} }
keys %{ $self->{'column_info'} || {} };
}
sub SetupGroupings {
my $self = shift;
my %args = (
Query => undef,
GroupBy => undef,
Function => undef,
@_
);
$self->FromSQL( $args{'Query'} ) if $args{'Query'};
# Apply ACL checks
$self->CurrentUserCanSee if RT->Config->Get('UseSQLForACLChecks');
# See if our query is distinct
if (not $self->{'joins_are_distinct'} and $self->_isJoined) {
# If it isn't, we need to do this in two stages -- first, find
# the distinct matching tickets (with no group by), then search
# within the matching tickets grouped by what is wanted.
$self->Columns( 'id' );
if ( RT->Config->Get('UseSQLForACLChecks') ) {
my $query = $self->BuildSelectQuery;
$self->CleanSlate;
$self->Limit( FIELD => 'Id', OPERATOR => 'IN', VALUE => "($query)", QUOTEVALUE => 0 );
}
else {
# ACL is done in Next call
my @match = (0);
while ( my $row = $self->Next ) {
push @match, $row->id;
}
# Replace the query with one that matches precisely those
# tickets, with no joins. We then mark it as having been ACL'd,
# since it was by dint of being in the search results above
$self->CleanSlate;
while ( @match > 1000 ) {
my @batch = splice( @match, 0, 1000 );
$self->Limit( FIELD => 'Id', OPERATOR => 'IN', VALUE => \@batch );
}
$self->Limit( FIELD => 'Id', OPERATOR => 'IN', VALUE => \@match );
}
$self->{'_sql_current_user_can_see_applied'} = 1
}
%GROUPINGS = @GROUPINGS unless keys %GROUPINGS;
my $i = 0;
my @group_by = grep defined && length,
ref( $args{'GroupBy'} )? @{ $args{'GroupBy'} } : ($args{'GroupBy'});
@group_by = ('Status') unless @group_by;
my $distinct_results = 1;
foreach my $e ( splice @group_by ) {
unless ($self->IsValidGrouping( Query => $args{Query}, GroupBy => $e )) {
RT->Logger->error("'$e' is not a valid grouping for reports; skipping");
next;
}
my ($key, $subkey) = split /(?<!CustomRole)\./, $e, 2;
$e = { $self->_FieldToFunction( KEY => $key, SUBKEY => $subkey ) };
$e->{'TYPE'} = 'grouping';
$e->{'INFO'} = $self->_GroupingType($key);
$e->{'META'} = $GROUPINGS_META{ $e->{'INFO'} };
$e->{'POSITION'} = $i++;
if ( my $distinct = $e->{'META'}{Distinct} ) {
if ( ref($distinct) eq 'CODE' ) {
$distinct_results = 0 unless $distinct->( $self, KEY => $key, SUBKEY => $subkey );
}
}
else {
$distinct_results = 0;
}
push @group_by, $e;
}
$self->{_distinct_results} = $distinct_results;
$self->GroupBy( map { {
ALIAS => $_->{'ALIAS'},
FIELD => $_->{'FIELD'},
FUNCTION => $_->{'FUNCTION'},
} } @group_by );
my %res = (Groups => [], Functions => []);
my %column_info;
foreach my $group_by ( @group_by ) {
$group_by->{'NAME'} = $self->Column( %$group_by );
$column_info{ $group_by->{'NAME'} } = $group_by;
push @{ $res{'Groups'} }, $group_by->{'NAME'};
}
%STATISTICS = @STATISTICS unless keys %STATISTICS;
my @function = grep defined && length,
ref( $args{'Function'} )? @{ $args{'Function'} } : ($args{'Function'});
push @function, 'COUNT' unless @function;
foreach my $e ( @function ) {
$e = {
TYPE => 'statistic',
KEY => $e,
INFO => $STATISTICS{ $e },
META => $STATISTICS_META{ $STATISTICS{ $e }[1] },
POSITION => $i++,
};
unless ( $e->{'INFO'} && $e->{'META'} ) {
$RT::Logger->error("'". $e->{'KEY'} ."' is not valid statistic for report");
$e->{'FUNCTION'} = 'NULL';
$e->{'NAME'} = $self->Column( FUNCTION => 'NULL' );
}
elsif ( $e->{'META'}{'Function'} ) {
my $code = $self->FindImplementationCode( $e->{'META'}{'Function'} );
unless ( $code ) {
$e->{'FUNCTION'} = 'NULL';
$e->{'NAME'} = $self->Column( FUNCTION => 'NULL' );
}
elsif ( $e->{'META'}{'SubValues'} ) {
my %tmp = $code->( $self, @{ $e->{INFO} }[2 .. $#{$e->{INFO}}] );
$e->{'NAME'} = 'postfunction'. $self->{'postfunctions'}++;
while ( my ($k, $v) = each %tmp ) {
$e->{'MAP'}{ $k }{'NAME'} = $self->Column( %$v );
@{ $e->{'MAP'}{ $k } }{'FUNCTION', 'ALIAS', 'FIELD'} =
@{ $v }{'FUNCTION', 'ALIAS', 'FIELD'};
}
}
else {
my %tmp = $code->( $self, @{ $e->{INFO} }[2 .. $#{$e->{INFO}}] );
$e->{'NAME'} = $self->Column( %tmp );
@{ $e }{'FUNCTION', 'ALIAS', 'FIELD'} = @tmp{'FUNCTION', 'ALIAS', 'FIELD'};
}
}
elsif ( $e->{'META'}{'Calculate'} ) {
$e->{'NAME'} = 'postfunction'. $self->{'postfunctions'}++;
}
push @{ $res{'Functions'} }, $e->{'NAME'};
$column_info{ $e->{'NAME'} } = $e;
}
$self->{'column_info'} = \%column_info;
return %res;
}
=head2 _DoSearch
Subclass _DoSearch from our parent so we can go through and add in empty
columns if it makes sense
=cut
sub _DoSearch {
my $self = shift;
$self->SUPER::_DoSearch( @_ );
if ( $self->{'must_redo_search'} ) {
$RT::Logger->crit(
"_DoSearch is not so successful as it still needs redo search, won't call AddEmptyRows"
);
}
else {
$self->PostProcessRecords;
}
}
=head2 _FieldToFunction FIELD
Returns a tuple of the field or a database function to allow grouping on that
field.
=cut
sub _FieldToFunction {
my $self = shift;
my %args = (@_);
$args{'FIELD'} ||= $args{'KEY'};
my $meta = $GROUPINGS_META{ $self->_GroupingType( $args{'KEY'} ) };
return ('FUNCTION' => 'NULL') unless $meta;
return %args unless $meta->{'Function'};
my $code = $self->FindImplementationCode( $meta->{'Function'} );
return ('FUNCTION' => 'NULL') unless $code;
return $code->( $self, %args );
}
# Gotta skip over RT::Tickets->Next, since it does all sorts of crazy magic we
# don't want.
sub Next {
my $self = shift;
$self->RT::SearchBuilder::Next(@_);
}
sub NewItem {
my $self = shift;
my $res = RT::Report::Tickets::Entry->new($self->CurrentUser);
$res->{'report'} = $self;
weaken $res->{'report'};
return $res;
}
# This is necessary since normally NewItem (above) is used to intuit the
# correct class. However, since we're abusing a subclass, it's incorrect.
sub _RoleGroupClass { "RT::Ticket" }
sub _SingularClass { "RT::Report::Tickets::Entry" }
sub SortEntries {
my $self = shift;
$self->_DoSearch if $self->{'must_redo_search'};
return unless $self->{'items'} && @{ $self->{'items'} };
my @groups =
grep $_->{'TYPE'} eq 'grouping',
map $self->ColumnInfo($_),
$self->ColumnsList;
return unless @groups;
my @SORT_OPS;
my $by_multiple = sub ($$) {
for my $f ( @SORT_OPS ) {
my $r = $f->($_[0], $_[1]);
return $r if $r;
}
};
my @data = map [$_], @{ $self->{'items'} };
for ( my $i = 0; $i < @groups; $i++ ) {
my $group_by = $groups[$i];
my $idx = $i+1;
my $order = $group_by->{'META'}{Sort} || 'label';
my $method = $order =~ /label$/ ? 'LabelValue' : 'RawValue';
unless ($order =~ /^numeric/) {
# Traverse the values being used for labels.
# If they all look like numbers or undef, flag for a numeric sort.
my $looks_like_number = 1;
foreach my $item (@data){
my $label = $item->[0]->$method($group_by->{'NAME'});
$looks_like_number = 0
unless (not defined $label)
or Scalar::Util::looks_like_number( $label );
}
$order = "numeric $order" if $looks_like_number;
}
if ( $order eq 'label' ) {
push @SORT_OPS, sub { $_[0][$idx] cmp $_[1][$idx] };
$method = 'LabelValue';
}
elsif ( $order eq 'numeric label' ) {
my $nv = $self->loc("(no value)");
# Sort the (no value) elements first, by comparing for them
# first, and falling back to a numeric sort on all other
# values.
push @SORT_OPS, sub {
(($_[0][$idx] ne $nv) <=> ($_[1][$idx] ne $nv))
|| ( $_[0][$idx] <=> $_[1][$idx] ) };
$method = 'LabelValue';
}
elsif ( $order eq 'raw' ) {
push @SORT_OPS, sub { ($_[0][$idx]//'') cmp ($_[1][$idx]//'') };
$method = 'RawValue';
}
elsif ( $order eq 'numeric raw' ) {
push @SORT_OPS, sub { $_[0][$idx] <=> $_[1][$idx] };
$method = 'RawValue';
} else {
$RT::Logger->error("Unknown sorting function '$order'");
next;
}
$_->[$idx] = $_->[0]->$method( $group_by->{'NAME'} ) for @data;
}
$self->{'items'} = [
map $_->[0],
sort $by_multiple @data
];
}
sub PostProcessRecords {
my $self = shift;
my $info = $self->{'column_info'};
foreach my $column ( values %$info ) {
next unless $column->{'TYPE'} eq 'statistic';
if ( $column->{'META'}{'Calculate'} ) {
$self->CalculatePostFunction( $column );
}
elsif ( $column->{'META'}{'SubValues'} ) {
$self->MapSubValues( $column );
}
}
}
sub CalculatePostFunction {
my $self = shift;
my $info = shift;
my $code = $self->FindImplementationCode( $info->{'META'}{'Calculate'} );
unless ( $code ) {
# TODO: fill in undefs
return;
}
my $column = $info->{'NAME'};
my $base_query = $self->Query;
foreach my $item ( @{ $self->{'items'} } ) {
$item->{'values'}{ lc $column } = $code->(
$self,
Query => join(
' AND ', map "($_)", grep defined && length, $base_query, $item->Query,
),
);
$item->{'fetched'}{ lc $column } = 1;
}
}
sub MapSubValues {
my $self = shift;
my $info = shift;
my $to = $info->{'NAME'};
my $map = $info->{'MAP'};
foreach my $item ( @{ $self->{'items'} } ) {
my $dst = $item->{'values'}{ lc $to } = { };
while (my ($k, $v) = each %{ $map } ) {
$dst->{ $k } = delete $item->{'values'}{ lc $v->{'NAME'} };
# This mirrors the logic in RT::Record::__Value When that
# ceases tp use the UTF-8 flag as a character/byte
# distinction from the database, this can as well.
utf8::decode( $dst->{ $k } )
if defined $dst->{ $k }
and not utf8::is_utf8( $dst->{ $k } );
delete $item->{'fetched'}{ lc $v->{'NAME'} };
}
$item->{'fetched'}{ lc $to } = 1;
}
}
sub GenerateDateFunction {
my $self = shift;
my %args = @_;
my $tz;
if ( RT->Config->Get('ChartsTimezonesInDB') ) {
my $to = $self->CurrentUser->UserObj->Timezone
|| RT->Config->Get('Timezone');
$tz = { From => 'UTC', To => $to }
if $to && lc $to ne 'utc';
}
$args{'FUNCTION'} = $RT::Handle->DateTimeFunction(
Type => $args{'SUBKEY'},
Field => $self->NotSetDateToNullFunction,
Timezone => $tz,
);
return %args;
}
sub GenerateCustomFieldFunction {
my $self = shift;
my %args = @_;
my ($name) = ( $args{'SUBKEY'} =~ /^\{(.*)\}$/ );
my $cf = RT::CustomField->new( $self->CurrentUser );
$cf->Load($name);
unless ( $cf->id ) {
$RT::Logger->error("Couldn't load CustomField #$name");
@args{qw(FUNCTION FIELD)} = ('NULL', undef);
} else {
my ($ticket_cf_alias, $cf_alias) = $self->_CustomFieldJoin($cf->id, $cf);
@args{qw(ALIAS FIELD)} = ($ticket_cf_alias, 'Content');
}
return %args;
}
sub GenerateUserFunction {
my $self = shift;
my %args = @_;
my $column = $args{'SUBKEY'} || 'Name';
my $u_alias = $self->{"_sql_report_$args{FIELD}_users_$column"}
||= $self->Join(
TYPE => 'LEFT',
ALIAS1 => 'main',
FIELD1 => $args{'FIELD'},
TABLE2 => 'Users',
FIELD2 => 'id',
);
@args{qw(ALIAS FIELD)} = ($u_alias, $column);
return %args;
}
sub GenerateWatcherFunction {
my $self = shift;
my %args = @_;
my $type = $args{'FIELD'};
$type = '' if $type eq 'Watcher';
my $single_role;
if ( $type =~ s!^CustomRole\.\{(\d+)\}!RT::CustomRole-$1! ) {
my $id = $1;
my $cr = RT::CustomRole->new( $self->CurrentUser );
$cr->Load($id);
$single_role = 1 if $cr->MaxValues;
}
my $column = $single_role ? $args{'SUBKEY'} || 'Name' : 'id';
my $alias = $self->{"_sql_report_watcher_alias_$type"};
unless ( $alias ) {
my $groups = $self->_RoleGroupsJoin(Name => $type);
my $group_members = $self->Join(
TYPE => 'LEFT',
ALIAS1 => $groups,
FIELD1 => 'id',
TABLE2 => 'GroupMembers',
FIELD2 => 'GroupId',
ENTRYAGGREGATOR => 'AND',
);
$alias = $self->Join(
TYPE => 'LEFT',
ALIAS1 => $group_members,
FIELD1 => 'MemberId',
TABLE2 => $single_role ? 'Users' : 'Principals',
FIELD2 => 'id',
);
$self->{"_sql_report_watcher_alias_$type"} = $alias;
}
@args{qw(ALIAS FIELD)} = ($alias, $column);
return %args;
}
sub DurationAsString {
my $self = shift;
my %args = @_;
my $v = $args{'VALUE'};
unless ( ref $v ) {
return $self->loc("(no value)") unless defined $v && length $v;
return RT::Date->new( $self->CurrentUser )->DurationAsString(
$v, Show => 3, Short => 1
);
}
my $date = RT::Date->new( $self->CurrentUser );
my %res = %$v;
foreach my $e ( values %res ) {
$e = $date->DurationAsString( $e, Short => 1, Show => 3 )
if defined $e && length $e;
$e = $self->loc("(no value)") unless defined $e && length $e;
}
return \%res;
}
sub LabelValueCode {
my $self = shift;
my $name = shift;
my $display = $self->ColumnInfo( $name )->{'META'}{'Display'};
return undef unless $display;
return $self->FindImplementationCode( $display );
}
sub FindImplementationCode {
my $self = shift;
my $value = shift;
my $silent = shift;
my $code;
unless ( $value ) {
$RT::Logger->error("Value is not defined. Should be method name or code reference")
unless $silent;
return undef;
}
elsif ( !ref $value ) {
$code = $self->can( $value );
unless ( $code ) {
$RT::Logger->error("No method $value in ". (ref $self || $self) ." class" )
unless $silent;
return undef;
}
}
elsif ( ref( $value ) eq 'CODE' ) {
$code = $value;
}
else {
$RT::Logger->error("$value is not method name or code reference")
unless $silent;
return undef;
}
return $code;
}
sub Serialize {
my $self = shift;
my %clone = %$self;
# current user, handle and column_info
delete @clone{'user', 'DBIxHandle', 'column_info'};
$clone{'items'} = [ map $_->{'values'}, @{ $clone{'items'} || [] } ];
$clone{'column_info'} = {};
while ( my ($k, $v) = each %{ $self->{'column_info'} } ) {
$clone{'column_info'}{$k} = { %$v };
delete $clone{'column_info'}{$k}{'META'};
}
return \%clone;
}
sub Deserialize {
my $self = shift;
my $data = shift;
$self->CleanSlate;
%$self = (%$self, %$data);
$self->{'items'} = [
map { my $r = $self->NewItem; $r->LoadFromHash( $_ ); $r }
@{ $self->{'items'} }
];
foreach my $e ( values %{ $self->{column_info} } ) {
$e->{'META'} = $e->{'TYPE'} eq 'grouping'
? $GROUPINGS_META{ $e->{'INFO'} }
: $STATISTICS_META{ $e->{'INFO'}[1] }
}
}
sub FormatTable {
my $self = shift;
my %columns = @_;
my (@head, @body, @footer);
@head = ({ cells => []});
foreach my $column ( @{ $columns{'Groups'} } ) {
push @{ $head[0]{'cells'} }, { type => 'head', value => $self->Label( $column ) };
}
my $i = 0;
while ( my $entry = $self->Next ) {
$body[ $i ] = { even => ($i+1)%2, cells => [] };
$i++;
}
@footer = ({ even => ++$i%2, cells => []}) if $self->{_distinct_results};
my $g = 0;
foreach my $column ( @{ $columns{'Groups'} } ) {
$i = 0;
my $last;
while ( my $entry = $self->Next ) {
my $value = $entry->LabelValue( $column );
if ( !$last || $last->{'value'} ne $value ) {
push @{ $body[ $i++ ]{'cells'} }, $last = { type => 'label', value => $value };
$last->{even} = $g++ % 2
unless $column eq $columns{'Groups'}[-1];
}
else {
$i++;
$last->{rowspan} = ($last->{rowspan}||1) + 1;
}
}
}
push @{ $footer[0]{'cells'} }, {
type => 'label',
value => $self->loc('Total'),
colspan => scalar @{ $columns{'Groups'} },
} if $self->{_distinct_results};
my $pick_color = do {
my @colors = RT->Config->Get("ChartColors");
sub { $colors[ $_[0] % @colors - 1 ] }
};
my $function_count = 0;
foreach my $column ( @{ $columns{'Functions'} } ) {
$i = 0;
my $info = $self->ColumnInfo( $column );
my @subs = ('');
if ( $info->{'META'}{'SubValues'} ) {
@subs = $self->FindImplementationCode( $info->{'META'}{'SubValues'} )->(
$self
);
}
my %total;
unless ( $info->{'META'}{'NoTotals'} ) {
while ( my $entry = $self->Next ) {
my $raw = $entry->RawValue( $column ) || {};
$raw = { '' => $raw } unless ref $raw;
$total{ $_ } += $raw->{ $_ } foreach grep $raw->{$_}, @subs;
}
@subs = grep $total{$_}, @subs
unless $info->{'META'}{'NoHideEmpty'};
}
my $label = $self->Label( $column );
unless (@subs) {
while ( my $entry = $self->Next ) {
push @{ $body[ $i++ ]{'cells'} }, {
type => 'value',
value => undef,
query => $entry->Query,
};
}
push @{ $head[0]{'cells'} }, {
type => 'head',
value => $label,
rowspan => scalar @head,
color => $pick_color->(++$function_count),
};
push @{ $footer[0]{'cells'} }, { type => 'value', value => undef } if $self->{_distinct_results};
next;
}
if ( @subs > 1 && @head == 1 ) {
$_->{rowspan} = 2 foreach @{ $head[0]{'cells'} };
}
if ( @subs == 1 ) {
push @{ $head[0]{'cells'} }, {
type => 'head',
value => $label,
rowspan => scalar @head,
color => $pick_color->(++$function_count),
};
} else {
push @{ $head[0]{'cells'} }, { type => 'head', value => $label, colspan => scalar @subs };
push @{ $head[1]{'cells'} }, { type => 'head', value => $_, color => $pick_color->(++$function_count) }
foreach @subs;
}
while ( my $entry = $self->Next ) {
my $query = $entry->Query;
my $value = $entry->LabelValue( $column ) || {};
$value = { '' => $value } unless ref $value;
foreach my $e ( @subs ) {
push @{ $body[ $i ]{'cells'} }, {
type => 'value',
value => $value->{ $e },
query => $query,
};
}
$i++;
}
next unless $self->{_distinct_results};
unless ( $info->{'META'}{'NoTotals'} ) {
my $total_code = $self->LabelValueCode( $column );
foreach my $e ( @subs ) {
my $total = $total{ $e };
$total = $total_code->( $self, %$info, VALUE => $total )
if $total_code;
push @{ $footer[0]{'cells'} }, { type => 'value', value => $total };
}
}
else {
foreach my $e ( @subs ) {
push @{ $footer[0]{'cells'} }, { type => 'value', value => undef };
}
}
}
return thead => \@head, tbody => \@body, tfoot => \@footer;
}
sub _GroupingType {
my $self = shift;
my $key = shift or return;
# keys for custom roles are like "CustomRole.{1}"
$key = 'CustomRole' if $key =~ /^CustomRole/;
return $GROUPINGS{$key};
}
RT::Base->_ImportOverlays();
1;
|