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|
use strict;
use warnings;
use RT::Test tests => undef;
RT::Test->load_or_create_queue( Name => 'General', SLADisabled => 0 );
diag 'check change of Due date when SLA for a ticket is changed' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Resolve => { RealMinutes => 60*2 } },
'4' => { Resolve => { RealMinutes => 60*4 } },
},
));
my $time = time;
my $ticket = RT::Ticket->new( $RT::SystemUser );
my ($id) = $ticket->Create( Queue => 'General', Subject => 'xxx' );
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
my $orig_due = $ticket->DueObj->Unix;
ok $orig_due > 0, 'Due date is set';
ok $orig_due > $time, 'Due date is in the future';
$ticket->SetSLA('4');
is $ticket->SLA, '4', 'new sla';
my $new_due = $ticket->DueObj->Unix;
ok $new_due > 0, 'Due date is set';
ok $new_due > $time, 'Due date is in the future';
is $new_due, $orig_due+2*60*60, 'difference is two hours';
}
diag 'when not requestor creates a ticket, we dont set due date' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Response => { RealMinutes => 60*2 } },
},
));
my $ticket = RT::Ticket->new( $RT::SystemUser );
my ($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
Requestor => 'user@example.com',
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
my $due = $ticket->DueObj->Unix;
ok $due <= 0, 'Due date is not set';
}
diag 'check that reply to requestors unset due date' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Response => { RealMinutes => 60*2 } },
},
));
my $root = RT::User->new( $RT::SystemUser );
$root->LoadByEmail('root@localhost');
ok $root->id, 'loaded root user';
# requestor creates
my $id;
{
my $ticket = RT::Ticket->new( $root );
($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
Requestor => $root->id,
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
my $due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is set';
}
# non-requestor reply
{
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'we are working on this.' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due <= 0, 'Due date is not set';
}
# non-requestor reply again
{
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'we are still working on this.' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due <= 0, 'Due date is not set';
}
# requestor reply
my $last_unreplied_due;
{
my $ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'what\'s going on with my ticket?' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is set again';
$last_unreplied_due = $due;
}
# sleep at least one second and requestor replies again
sleep 1;
{
my $ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'HEY! Were is my answer?' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is still set';
is $due, $last_unreplied_due, 'due is unchanged';
}
}
diag 'check that reply to requestors dont unset due date with KeepInLoop' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => {
Response => { RealMinutes => 60*2 },
KeepInLoop => { RealMinutes => 60*4 },
},
},
));
my $root = RT::User->new( $RT::SystemUser );
$root->LoadByEmail('root@localhost');
ok $root->id, 'loaded root user';
# requestor creates
my $id;
my $due;
{
my $ticket = RT::Ticket->new( $root );
($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
Requestor => $root->id,
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
$due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is set';
}
# non-requestor reply
{
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'we are working on this.' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $tmp = $ticket->DueObj->Unix;
ok $tmp > 0, 'Due date is set';
ok $tmp > $due, "keep in loop is 4hours when response is 2hours";
$due = $tmp;
}
# non-requestor reply again
{
sleep 1;
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'we are still working on this.' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $tmp = $ticket->DueObj->Unix;
ok $tmp > 0, 'Due date is set';
ok $tmp > $due, "keep in loop sligtly moved";
$due = $tmp;
}
# requestor reply
my $last_unreplied_due;
{
my $ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'what\'s going on with my ticket?' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $tmp = $ticket->DueObj->Unix;
ok $tmp > 0, 'Due date is set';
ok $tmp < $due, "response deadline is 2 hours earlier";
$due = $tmp;
$last_unreplied_due = $due;
}
# sleep at least one second and requestor replies again
sleep 1;
{
my $ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'HEY! Were is my answer?' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $tmp = $ticket->DueObj->Unix;
ok $tmp > 0, 'Due date is set';
is $tmp, $last_unreplied_due, 'due is unchanged';
$due = $tmp;
}
}
diag 'check that replies dont affect resolve deadlines' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Resolve => { RealMinutes => 60*2 } },
},
));
my $root = RT::User->new( $RT::SystemUser );
$root->LoadByEmail('root@localhost');
ok $root->id, 'loaded root user';
# requestor creates
my ($id, $orig_due);
{
my $ticket = RT::Ticket->new( $root );
($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
Requestor => $root->id,
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
$orig_due = $ticket->DueObj->Unix;
ok $orig_due > 0, 'Due date is set';
}
# non-requestor reply
{
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'we are working on this.' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is set';
is $due, $orig_due, 'due is not changed';
}
# requestor reply
{
my $ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
$ticket->Correspond( Content => 'what\'s going on with my ticket?' );
$ticket = RT::Ticket->new( $root );
$ticket->Load( $id );
ok $ticket->id, "loaded ticket #$id";
my $due = $ticket->DueObj->Unix;
ok $due > 0, 'Due date is set';
is $due, $orig_due, 'due is not changed';
}
}
diag 'check that owner is not treated as requestor' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Response => { RealMinutes => 60*2 } },
},
));
my $root = RT::User->new( $RT::SystemUser );
$root->LoadByEmail('root@localhost');
ok $root->id, 'loaded root user';
# requestor creates and he is owner
my $id;
{
my $ticket = RT::Ticket->new( $root );
($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
Requestor => $root->id,
Owner => $root->id,
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
is $ticket->Owner, $root->id, 'correct owner';
my $due = $ticket->DueObj->Unix;
ok $due <= 0, 'Due date is not set';
}
}
diag 'check that response deadline is left alone when there is no requestor' if $ENV{'TEST_VERBOSE'};
{
RT->Config->Set(ServiceAgreements => (
Default => '2',
Levels => {
'2' => { Response => { RealMinutes => 60*2 } },
},
));
my $root = RT::User->new( $RT::SystemUser );
$root->LoadByEmail('root@localhost');
ok $root->id, 'loaded root user';
# create a ticket without requestor
my $id;
{
my $ticket = RT::Ticket->new( $root );
($id) = $ticket->Create(
Queue => 'General',
Subject => 'xxx',
);
ok $id, "created ticket #$id";
is $ticket->SLA, '2', 'default sla';
my $due = $ticket->DueObj->Unix;
ok $due <= 0, 'Due date is not set';
}
}
done_testing();
|
