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|
use warnings;
use strict;
use RT::Test;
RT->Config->Set(
ServiceAgreements => (
Default => '2h',
Levels => {
'2h' => { Response => 2 * 60, BusinessHours => 'Default', Timezone => 'UTC' },
'4h' => { Response => 4 * 60, BusinessHours => 'Just Monday', Timezone => 'UTC' },
},
)
);
RT->Config->Set(
ServiceBusinessHours => (
'Default' => {
1 => { Name => 'Monday', Start => '9:00', End => '18:00' },
2 => { Name => 'Tuesday', Start => '9:00', End => '18:00' },
3 => { Name => 'Wednesday', Start => '9:00', End => '18:00' },
4 => { Name => 'Thursday', Start => '9:00', End => '18:00' },
5 => { Name => 'Friday', Start => '9:00', End => '18:00' },
},
'Just Monday' => {
1 => { Name => 'Monday', Start => '9:00', End => '18:00' },
},
)
);
my $queue = RT::Test->load_or_create_queue( Name => 'General' );
ok( $queue->SetSLADisabled(0), 'Enabled SLA' );
RT::Test->create_ticket(
Queue => 'General',
Status => 'resolved',
Created => '2021-12-10 00:00:00',
Resolved => '2021-12-15 18:00:00',
SLA => '2h',
) for 1 .. 3;
RT::Test->create_ticket(
Queue => 'General',
Status => 'resolved',
Created => '2021-12-10 00:00:00',
Resolved => '2021-12-30 18:00:00',
SLA => '4h',
) for 1 .. 2;
RT::Test->create_ticket(
Queue => 'General',
Status => 'resolved',
Created => '2021-12-05 00:00:00',
Resolved => '2021-12-30 18:00:00',
SLA => '4h',
);
my ( $baseurl, $m ) = RT::Test->started_ok;
ok( $m->login(), 'logged in' );
diag "Test Date Ranges GroupBy with business hours in SLA";
$m->get_ok("/Search/Chart.html?Query=id>0");
$m->form_with_fields("GroupBy");
$m->select( 'GroupBy', 'Created to Resolved(Business Hours).Default' );
$m->submit_form_ok;
my @monday_rows = $m->dom->find('span.business_hours_just_monday')->each;
is( @monday_rows, 2, '2 rows with Just Monday BH' );
is( $monday_rows[0]->text, '27 hours', 'GroupBy Just Monday 1st row label' );
$m->text_like( qr/27 hours\s*2/, 'GroupBy Just Monday 1st row ticket count' );
is( $monday_rows[1]->text, '36 hours', 'GroupBy Just Monday 2nd row label' );
$m->text_like( qr/36 hours\s*1/, 'GroupBy Just Monday 2nd row ticket count' );
my @default_rows = $m->dom->find('span.business_hours_default')->each;
is( @default_rows, 1, '1 row with Default BH' );
is( $default_rows[0]->text, '36 hours', 'GroupBy Default row label' );
$m->text_like( qr/36 hours\s*3/, 'GroupBy Default ticket count' );
diag "Test custom date ranges GroupBy with business hours in SLA";
$m->get_ok('/Prefs/CustomDateRanges.html');
$m->form_name('CustomDateRanges');
$m->select( 'from', 'Created' );
$m->select( 'to', 'Resolved' );
$m->select( 'business_time', 1 );
$m->submit_form_ok( { fields => { name => 'Resolution Time' }, button => 'Save' } );
$m->text_contains('Created Resolution Time');
$m->get_ok("/Search/Chart.html?Query=id>0");
$m->form_with_fields("GroupBy");
$m->select( 'GroupBy', 'Resolution Time.Hour' );
$m->submit_form_ok;
@monday_rows = $m->dom->find('span.business_hours_just_monday')->each;
is( @monday_rows, 2, '2 rows with Just Monday BH' );
is( $monday_rows[0]->text, '27 hours', 'GroupBy Just Monday 1st row label' );
$m->text_like( qr/27 hours\s*2/, 'GroupBy Just Monday 1st row ticket count' );
is( $monday_rows[1]->text, '36 hours', 'GroupBy Just Monday 2nd row label' );
$m->text_like( qr/36 hours\s*1/, 'GroupBy Just Monday 2nd row ticket count' );
@default_rows = $m->dom->find('span.business_hours_default')->each;
is( @default_rows, 1, '1 row with Default BH' );
is( $default_rows[0]->text, '36 hours', 'GroupBy Default row label' );
diag "Test custom date ranges with specified business hours";
$m->get_ok('/Prefs/CustomDateRanges.html');
$m->form_name('CustomDateRanges');
$m->select( '0-business_time', 'Just Monday' );
$m->submit_form_ok( { button => 'Save' } );
$m->text_contains('Updated Resolution Time');
$m->get_ok("/Search/Chart.html?Query=id>0");
$m->form_with_fields("GroupBy");
$m->select( 'GroupBy', 'Resolution Time.Hour' );
$m->submit_form_ok;
@monday_rows = $m->dom->find('span.business_hours_just_monday')->each;
is( @monday_rows, 3, '3 rows with Just Monday BH' );
is( $monday_rows[0]->text, '9 hours', 'GroupBy Just Monday 1st row label' );
$m->text_like( qr/9 hours\s*3/, 'GroupBy Just Monday 1st row ticket count' );
is( $monday_rows[1]->text, '27 hours', 'GroupBy Just Monday 2nd row label' );
$m->text_like( qr/27 hours\s*2/, 'GroupBy Just Monday 2nd row ticket count' );
is( $monday_rows[2]->text, '36 hours', 'GroupBy Just Monday 3rd row label' );
$m->text_like( qr/36 hours\s*1/, 'GroupBy Just Monday 3rd row ticket count' );
diag "Test custom date ranges Calculation";
# Can't use form_with_fields('GroupBy') as SaveSearch form that also has the field, which will warn.
$m->form_number(3);
$m->select( 'ChartFunction', 'SUM(Resolution Time)' );
$m->submit_form_ok;
@monday_rows = $m->dom->find('span.business_hours_just_monday')->each;
is( @monday_rows, 6, '6 cells with Just Monday BH' );
is( $monday_rows[0]->text, '9 hours', 'GroupBy Just Monday 1st row label' );
is( $monday_rows[1]->text, '27h', 'GroupBy Just Monday 1st row value' );
is( $monday_rows[2]->text, '27 hours', 'GroupBy Just Monday 2nd row label' );
is( $monday_rows[3]->text, '54h', 'GroupBy Just Monday 2nd row value' );
is( $monday_rows[4]->text, '36 hours', 'GroupBy Just Monday 3rd row label' );
is( $monday_rows[5]->text, '36h', 'GroupBy Just Monday 3rd row value' );
diag "Test custom date ranges Calculation with normal group by";
$m->form_number(3);
$m->select( 'GroupBy', 'Status' );
$m->submit_form_ok;
@monday_rows = $m->dom->find('span.business_hours_just_monday')->each;
is( @monday_rows, 1, '1 cell with Just Monday BH' );
is( $monday_rows[0]->text, '117h', 'GroupBy Just Monday row value' );
done_testing;
|
