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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Elements/Tabs
&>
% $m->callback( %ARGS, CallbackName => 'PreForm' );
<div id="SimpleSearchForm">
<form action="Simple.html" method="get">
<div class="form-row justify-content-center mt-4 mb-4">
<div class="col-4">
<input class="form-control" type="text" name="q" />
</div>
<div class="col-auto">
<input type="submit" class="button btn btn-primary form-control" value="<&|/l&>Search</&>" />
</div>
</div>
<div class="form-row justify-content-center">
<div class="col-md-8">
<h5><&|/l&>Simple Search Help</&></h5>
<p>
<&|/l&>Ticket simple search is available above, and in the menu bar at the top of every page. This search box accepts various keywords followed by a colon to refine your search. These options are described below.</&>
</p>
<p>
% if ( $config->{'Enable'} && $config->{'Indexed'} ) {
<&|/l&>Any word not matching a keyword is searched for in the ticket transaction history.</&>
% }
% else {
<&|/l&>Any word not matching a keyword is searched for in ticket subjects.</&>
% }
</p>
</div>
</div>
<div class="form-row justify-content-center">
<div class="col-md-8">
<table class="table table-responsive" cellspacing="0">
<thead>
<tr>
<th class="col-md-2"><% loc('Ticket search field') %></th>
<th class="col-md-7"></th>
<th class="col-md-3"><% loc('Examples') %></th>
</tr>
</thead>
<tbody>
<tr>
<td class="align-top"><strong>id</strong></td>
<td class="align-top"><% loc('Enter a ticket id. Takes you directly to the ticket.') %></td>
<td class="align-top">
<p>12345</p>
<p>id:12345</p>
</td>
</tr>
<tr>
<td class="align-top"><strong>subject</strong></td>
<td class="align-top">
<p><&|/l_unsafe, '<strong>subject:</strong>' &>Enter [_1] followed by the search value.</&></p>
<p><% loc('If the search value contains spaces, enclose it in quotes.') %></p>
<p>
% unless ( $config->{'Enable'} && $config->{'Indexed'} ) {
<&|/l&>Also, any word not matching a keyword is searched for in ticket subjects.</&>
% }
</p>
</td>
<td class="align-top">
<p>subject:avacado</p>
<p>subject:"ripe avacado"</p>
</td>
</tr>
% if ( $config->{'Enable'} ) {
<tr>
<td class="align-top"><strong>history</strong></td>
<td class="align-top">
% if ( $config->{'Indexed'} ) {
<p>
<&|/l, $fulltext_keyword &>Search for any word in the ticket transaction history by typing <strong>[_1]<i>word</i></strong>.</&>
</p>
% }
% else {
<p>
<&|/l, $fulltext_keyword &>Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history by typing <strong>[_1]<i>word</i></strong>.</&>
</p>
% }
<p>
<&|/l, $fulltext_keyword &>Search for multiple words by enclosing the words in quotes <strong>[_1]<i>"multiple search words"</i></strong>.</&>
</p>
<p>
% if ( $config->{'Enable'} && $config->{'Indexed'} ) {
<&|/l&>Also, any word not matching a keyword is searched for in ticket history.</&>
% }
</p>
</td>
<td class="align-top">
<p>fulltext:coffee</p>
<p>fulltext:"need coffee"</p>
</td>
</tr>
% }
<tr>
<td class="align-top"><strong>queue</strong></td>
<td class="align-top">
<p><% loc('Enter a queue name.') %></p>
<p><&|/l_unsafe, '<strong>queue:</strong>' &>If the queue name contains spaces, enter [_1] followed by the queue name in quotes.</&></p>
</td>
<td class="align-top">
<p>General</p>
<p>queue:"IT Support"</p>
</td>
</tr>
<tr>
<td class="align-top"><strong>owner</strong></td>
<td class="align-top"><% loc("Enter an RT username.") %></td>
<td class="align-top">
<p>jsmith</p>
<p>owner:jsmith</p>
</td>
</tr>
<tr>
<td class="align-top"><strong>requestor</strong></td>
<td class="align-top"><% loc('Enter an email address.') %></td>
<td class="align-top">
<p>jsmith@example.com</p>
<p>requestor:jsmith@example.com</p>
</td>
</tr>
<tr>
<td class="align-top"><strong>status</strong></td>
<td class="align-top">
<p>
<&|/l_unsafe, map { "<strong>$_</strong>" } qw(initial active inactive any) &>Add [_1], [_2], [_3], or [_4] to the end of a search to limit results to tickets with matching statuses.</&>
</p>
</td>
<td class="align-top">
<p>status:any</p>
<p>subject:avacado open</p>
<p>owner:jsmith active<p>
</td>
</tr>
<tr>
<td class="align-top"><strong>custom field</strong></td>
<td class="align-top">
<p><&|/l_unsafe, '<strong>cf.Name:</strong>' &>Enter [_1] followed by the search value.</&></p>
<p><% loc('If the custom field name or the search value have spaces, enclose them in quotes.') %></p>
</td>
<td class="align-top">
<p>cf.Color:blue<p>
<p>cf."Favorite Color":"hunter green"<p>
</td>
</tr>
<tr>
<td class="align-top"><strong>email domain</strong></td>
<td class="align-top"><% loc('To search for tickets with watchers who match a domain, enter the domain, including the @ symbol.') %></td>
<td class="align-top">
<p>@example.com</p>
<p>domain:@example.com</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="form-row justify-content-center">
<div class="col-md-8">
<p>
% if (RT->Config->Get('OnlySearchActiveTicketsInSimpleSearch', $session{'CurrentUser'})) {
% my $status_str = join ', ', map { loc($_) } RT::Queue->ActiveStatusArray;
<&|/l, $status_str &>By default, tickets with active statuses ([_1]) are searched.</&>
% }
</p>
<p>
<&|/l_unsafe, '<strong>queue:<i>"Queue Name"</i> open</strong>', '<strong>queue:<i>"Queue Name"</i> active</strong>' &>To search on a specific status, add it to the end of any other search, as in [_1] or [_2]. See "status" above for examples.</&></p>
</p>
% my $link_start = '<a href="' . RT->Config->Get('WebPath') . '/Search/Build.html"><u>';
% my $link_end = '</u></a>';
<p><&|/l_unsafe, $link_start, $link_end &>For the full power of RT's searches, use the [_1]query builder[_2].</&></p>
</div>
</div>
</form>
% $m->callback( %ARGS, CallbackName => 'PostForm' );
</div>
<%INIT>
my $title = loc("Search for tickets");
use RT::Search::Simple;
my $config = RT->Config->Get('FullTextSearch') || {};
my $fulltext_keyword = 'fulltext:';
if ($q) {
my $tickets = RT::Tickets->new( $session{'CurrentUser'} );
$m->callback( %ARGS, query => \$q, CallbackName => 'ModifyQuery' );
if ($q =~ /^#?(\d+)$/) {
RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$1);
}
my %args = (
Argument => $q,
TicketsObj => $tickets,
);
$m->callback( %ARGS, CallbackName => 'SearchArgs', args => \%args);
my $search = RT::Search::Simple->new(%args);
my $query = $m->comp('/Elements/QueryString', %ARGS, Query => $search->QueryToSQL() );
my $result_path = RT->Config->Get('WebURL') . "Search/Results.html?$query";
RT::Interface::Web::Redirect( $result_path );
$m->abort();
}
</%INIT>
<%ARGS>
$q => undef
</%ARGS>
|
