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%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => loc('Modify people related to ticket #[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
<& /Elements/Tabs &>
% $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket);
<& /Elements/ListActions, actions => \@results &>
<form method="post" action="ModifyPeople.html" name="TicketPeople">
<input type="submit" name="SubmitTicket" value="Save Changes" style="display:none">
<input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
% $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS );
<&| /Widgets/TitleBox, title => loc('Modify people related to ticket #[_1]', $Ticket->Id), width => "100%", color=> "#333399", class=>'ticket-info-people' &>
<& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &>
</&>
<&| /Widgets/TitleBox, title => loc("Modify who receives mail for ticket #[_1]", $Ticket->Id), width => "100%", color=> "#333399", class=>'ticket-info-squelch' &>
<p>
<&|/l&>The checked users may receive email related to this ticket depending on the action taken. Uncheck users to stop sending email to them about this ticket.</&>
</p>
<%PERL>
my $all_recipients_checked = (grep { !$_ } values %recips) ? 0 : 1;
</%PERL>
<div class="custom-control custom-checkbox">
<input type="checkbox" class="checkbox custom-control-input" id="TxnSendMailToAll" onclick="setCheckbox(this, 'checked_recipient')" <% $all_recipients_checked ? 'checked' : '' %>>
<label class="custom-control-label" for="TxnSendMailToAll"><b><% loc('All recipients') %></b></label><br />
</div>
<ul class="list-group list-group-borderless">
% for my $addr (sort keys %recips) {
<li class="list-group-item">
<input type="hidden" name="autorecipient" value="<% $addr %>">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" name="checked_recipient" id="checked_recipient_<%$addr%>" value="<%$addr%>" <% $recips{$addr} ? "checked" : "" %>>
<label class="custom-control-label" for="checked_recipient_<%$addr%>"><& /Elements/ShowUser, Address => Email::Address->parse($addr) &>
% if ( !$notify_actor && $addr eq ($session{CurrentUser}->EmailAddress // '') ) {
<span class="hints"><i>
<&|/l&>RT won't send you mail for ticket updates you make.</&>
% if ( $session{CurrentUser}->HasRight( Right => 'ModifySelf', Object => RT->System ) ) {
<&|/l_unsafe, '<a target="_blank" href="' . RT->Config->Get('WebPath') . '/Prefs/Other.html">' . loc('Preferences') . '</a>'&>You can adjust this setting on the [_1] page.</&>
% }
</i></span>
% }
</label>
</div>
</li>
% }
</ul>
</&>
<div class="form-row">
<div class="col-12">
<& /Elements/Submit, Name => 'SubmitTicket', Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &>
</div>
</div>
</form>
% $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $Ticket);
<%INIT>
my @results;
my $Ticket = LoadTicket($id);
$m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS );
# Update the squelch list
my %squelched = map {$_->Content => 1} $Ticket->SquelchMailTo;
my %checked = map {$_ => 1} grep {defined}
(ref $ARGS{'checked_recipient'} eq "ARRAY" ? @{$ARGS{'checked_recipient'}}
: defined $ARGS{'checked_recipient'} ? ($ARGS{'checked_recipient'}) : ());
my @all = grep {defined}
(ref $ARGS{'autorecipient'} eq "ARRAY" ? @{$ARGS{'autorecipient'}}
: defined $ARGS{'autorecipient'} ? ($ARGS{'autorecipient'}) : ());
$Ticket->UnsquelchMailTo($_)
for grep {$squelched{$_}} keys %checked;
$Ticket->SquelchMailTo($_)
for grep {!$squelched{$_} and !$checked{$_}} @all;
# if we're trying to search for watchers and nothing else
unless ($OnlySearchForPeople or $OnlySearchForGroup) {
$Ticket->Atomic(sub{
push @results, ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS);
push @results, ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
push @results, ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS );
});
}
# Use the ticket's scrips to figure out the new list of recipients.
my $notify_actor = RT->Config->Get( 'NotifyActor', $session{CurrentUser} );
# Force to notify actor to list current user
require RT::Action::Notify;
local $RT::Action::Notify::ALWAYS_NOTIFY_ACTOR = 1;
my @txns = $Ticket->DryRun(
sub {
my $MIME = MIME::Entity->build( Type => "text/plain", Data => "" );
$Ticket->Comment(MIMEObj => $MIME);
$Ticket->Correspond(MIMEObj => $MIME);
}
);
my %recips=();
for my $scrip (map {@{$_->Scrips->Prepared}} @txns) {
next unless $scrip->ActionObj->Action->isa('RT::Action::SendEmail');
for my $type (qw(To Cc Bcc)) {
$recips{$_->address} = 1 for $scrip->ActionObj->Action->$type();
}
}
for my $rule (map {@{$_->Rules}} @txns) {
next unless $rule->{hints} && $rule->{hints}{class} eq "SendEmail";
for my $type (qw(To Cc Bcc)) {
$recips{$_} = 1 for @{$rule->{hints}{recips}{$type}};
}
}
# Use tkt squelch list to get recipients who will NOT get mail:
$recips{$_->Content} = 0 for $Ticket->SquelchMailTo;
$Ticket->CurrentUser->AddRecentlyViewedTicket($Ticket);
</%INIT>
<%ARGS>
$OnlySearchForPeople => undef
$OnlySearchForGroup => undef
$UserField => undef
$UserOp => undef
$UserString => undef
$GroupField => undef
$GroupOp => undef
$GroupString => undef
$id => undef
</%ARGS>
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