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<h1>20. Problems & Bugs</h1>
<p><font color="#000000">There are several ways to get in touch if
you encounter a problem with TiLP or if you have questions,
suggestions, bug reports, etc. <br>
<br>
If you have general questions or problems, please consider the users' </font><a
href="mailto:tilp-users@lists.sf.net"><font color="#000000">mailing
list</font></a><font color="#000000"> first.<br>
If you want to discuss TiLP, you can use the TiLP </font><a
href="http://sourceforge.net/forum/forum.php?forum_id=73169"><font
color="#000000">forum</font></a><font color="#000000">.<br>
If you want to contribute to the TiLP project, there is a developer's</font><a
href="mailto:tilp-devel@lists.sf.net"><font color="#000000"> mailing
list</font></a><font color="#000000">.<br>
For bug reports, use the </font>'<a
href="http://sourceforge.net/tracker/?group_id=23169&atid=377680"><font
color="#000000">Bug Tracking System</font></a><font color="#000000">'
(BTS).<br>
</font></p>
<h2>20.1 Questions<br>
</h2>
<p><font color="#000000">Please read all documentation
carefully before sending a post. Too many people do not take time enough
to carefully read the documentation. If you are sure that your question
is not answered in any of these docs, then post.</font></p>
<p><font color="#000000">The TiLP team will not necessarily reply to
questions which are already answered in those docs !</font><br>
</p>
<h2>20.2 Bugs<br>
</h2>
<p><font color="#000000">Most of bug reports I receive do not
contain enough information, because people do not read the documentation
before sending an e-mail. I often have to ask for subsequent information,
which is not very efficient for me, and takes more time for you.</font></p>
<p><font color="#000000">A bug report should always contain the
following information :<br>
- platform type: Windows (XP, Seven, 32-bit or 64-bit), Linux (which
distribution, which kernel, is devfs running, etc.)<br>
- TiLP framework version and TiLP version<br>
- calculator type (TI84+, TI89 HW1 / HW2, etc.)<br>
- cable type</font> and port (BlackLink, ParallelLink, SilverLink,
DirectLink etc.),<br>
- TiLP displays lots of information as debugging output. Either (for *nix)
copy and paste the terminal output (redirected to a file if necessary),
or (Windows' very slow console) send the contents of the ~/.tilp.log file,
where "~" refers to the home directory of your user (usually one level
above My Documents or Desktop: on XP, C:\Documents and Settings\<username>;
on Vista and 7, C:\Users\<username>)<br>
<br>
If you have more information, such as screenshots, you are welcome to send it
as well!
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