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Metadata-Version: 2.1
Name: trytond_sale_complaint
Version: 7.0.0
Summary: Tryton module for sale complaint
Home-page: http://www.tryton.org/
Download-URL: http://downloads.tryton.org/7.0/
Author: Tryton
Author-email: foundation@tryton.org
License: GPL-3
Project-URL: Bug Tracker, https://bugs.tryton.org/
Project-URL: Documentation, https://docs.tryton.org/
Project-URL: Forum, https://www.tryton.org/forum
Project-URL: Source Code, https://code.tryton.org/tryton
Keywords: tryton sale customer complaint
Classifier: Development Status :: 5 - Production/Stable
Classifier: Environment :: Plugins
Classifier: Framework :: Tryton
Classifier: Intended Audience :: Developers
Classifier: Intended Audience :: Financial and Insurance Industry
Classifier: Intended Audience :: Legal Industry
Classifier: License :: OSI Approved :: GNU General Public License v3 or later (GPLv3+)
Classifier: Natural Language :: Bulgarian
Classifier: Natural Language :: Catalan
Classifier: Natural Language :: Chinese (Simplified)
Classifier: Natural Language :: Czech
Classifier: Natural Language :: Dutch
Classifier: Natural Language :: English
Classifier: Natural Language :: Finnish
Classifier: Natural Language :: French
Classifier: Natural Language :: German
Classifier: Natural Language :: Hungarian
Classifier: Natural Language :: Indonesian
Classifier: Natural Language :: Italian
Classifier: Natural Language :: Persian
Classifier: Natural Language :: Polish
Classifier: Natural Language :: Portuguese (Brazilian)
Classifier: Natural Language :: Romanian
Classifier: Natural Language :: Russian
Classifier: Natural Language :: Slovenian
Classifier: Natural Language :: Spanish
Classifier: Natural Language :: Turkish
Classifier: Natural Language :: Ukrainian
Classifier: Operating System :: OS Independent
Classifier: Programming Language :: Python :: 3
Classifier: Programming Language :: Python :: 3.8
Classifier: Programming Language :: Python :: 3.9
Classifier: Programming Language :: Python :: 3.10
Classifier: Programming Language :: Python :: 3.11
Classifier: Programming Language :: Python :: 3.12
Classifier: Programming Language :: Python :: Implementation :: CPython
Classifier: Topic :: Office/Business
Classifier: Topic :: Office/Business :: Financial :: Accounting
Requires-Python: >=3.8
License-File: LICENSE
Requires-Dist: python-sql
Requires-Dist: trytond_account_invoice<7.1,>=7.0
Requires-Dist: trytond_company<7.1,>=7.0
Requires-Dist: trytond_party<7.1,>=7.0
Requires-Dist: trytond_sale<7.1,>=7.0
Requires-Dist: trytond<7.1,>=7.0
Provides-Extra: test
Requires-Dist: proteus<7.1,>=7.0; extra == "test"
Sale Complaint Module
#####################
The sale_complaint module defines Complaint model.
Complaint
*********
The complaint is mainly defined by a customer which complains about a sale or
an invoice. Actions can be taken to solve the complaint. Here is the extensive
list of the fields, most of them are optional:
- Customer: The customer.
- Address: The main address of the customer.
- Date: The date the complaint is filled.
- Number: The internal reference of the complaint (will be generated
automatically on creation).
- Reference: The optional external reference of the complaint.
- Employee: The employee responsible of the complaint.
- Type: The type of complaint
- Origin: The original document for which the complaint if filled.
- Company: The company against which the complaint is filled.
- Description: The description of the complaint.
- Actions: The actions to take to solve it.
- State:
- Draft
- Waiting: The complaint is waiting for approval.
- Approved: The complaint has been approved by a sale admin.
- Rejected: The complaint has been rejected by a sale admin.
- Done: The complaint's actions have been executed.
- Cancelled
Action
******
A complaint action defines an action to execute to solve the complaint.
There are two types of action: *Create Sale Return* and *Create Credit Note*.
When the origin of the complaint is a line, only this line will proceeded and
it will be possible to define the quantity and the unit price otherwise it is
the all document.
Type
****
It defines the type of complaint per document: *Sale*, *Sale Line*, *Customer
Invoice* and *Customer Invoice Line*.
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