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<title>Working with issues</title>
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<img id="header-logo" src="common/webissues.png" alt="WebIssues" />
<div id="header-title">The <span class="application">WebIssues Client</span> Manual</div>
<div id="header-abstract">Desktop client for the <span class="application">WebIssues</span> system</div>
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<div id="header-links"><a accesskey="h" href="index.html">Home</a> » <a accesskey="u" href="guide.html"><span class="application">WebIssues Client</span> Guide</a></div>
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<div class="sect1" lang="en" xml:lang="en">
<div class="titlepage">
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<div>
<h2 class="title" style="clear: both"><a id="issues"></a>Working with issues</h2>
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<div class="sect2" lang="en" xml:lang="en">
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<h3 class="title"><a id="issues_list"></a>Viewing the list of issues</h3>
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<p>When you double click a folder in the Main Window, a <a class="link" href="folder_window.html" title="Folder Window">Folder Window</a> will appear showing the list of all issues in that folder.</p>
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<img src="folder_window.png" />
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<p>You can change the sorting order by clicking on the column's header. You can also choose the displayed columns by selecting <span class="guimenu">Tools</span> → <span class="guimenuitem">Configure Columns</span>. Even if some columns are not visible, you can still see all attributes of an issue by holding the mouse pointer over it for a while.</p>
<p>You can filter the displayed issues by selecting <span class="guimenu">Edit</span> → <span class="guimenuitem">Change Filter</span> and defining filter's conditions. You can also select a predefined filter from the <span class="guilabel">Filter</span> dropdown list. To quickly filter issues by name simply enter the searched text in the <span class="guilabel">Quick Search</span> text box.</p>
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<div class="sect2" lang="en" xml:lang="en">
<div class="titlepage">
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<h3 class="title"><a id="issue_details"></a>Viewing and modifying issue details</h3>
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<p>When you double click an issue, an <a class="link" href="issue_window.html" title="Issue Window">Issue Window</a> will open displaying the detailed information and allowing to modify the issue.</p>
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<img src="issue_window.png" />
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<p>The Issue Details tab displays the name of the issue, its system properties and the current values of user defined attributes. Name and attributes are editable; you can change a value by clicking on the button in the right part of the box. You can change the order of attributes by selecting <span class="guimenu">Tools</span> → <span class="guimenuitem">Configure Attributes</span>.</p>
<p>The Issue History tab displays all comments, attachments and changes of attribute values in chronological order. Links in the history are clickable, you can use them to download an attachment, open a remote URL or email address or to find an item with the given identifier (see <a class="link" href="comment_window.html#smart_links" title="Smart Links">Smart Links</a>).</p>
<div class="screenshot">
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<img src="issue_history.png" />
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<p>You can find text in the history by selecting <span class="guimenu">Edit</span> → <span class="guimenuitem">Find</span>. You can also select a part of the text using the mouse and copy it to the clipboard using <span class="guimenu">Edit</span> → <span class="guimenuitem">Copy</span></p>
<p>To add a comment to the issue, select <span class="guimenu">Issue</span> → <span class="guimenuitem">Add Comment</span>. The <a class="link" href="comment_window.html" title="Comment Window">Comment Window</a> will appear allowing you to type the text of the comment or paste it from the clipboard. Select <span class="guimenu">Comment</span> → <span class="guimenuitem">Send Comment</span> to add the comment to the issue and close the editor window.</p>
<p>The Attachments tab contains a list of all attachments of an issue. You can download an attachment or open it directly in the default application by double clicking it. To add an attachment, select <span class="guimenu">Issue</span> → <span class="guimenuitem">Add Attachment</span> and select the file that will be uploaded as a new attachment. You can enter an optional description of the attachment.</p>
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<div class="sect2" lang="en" xml:lang="en">
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<h3 class="title"><a id="issue_other"></a>Creating and finding issues</h3>
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<p>To create a new issue, go to the Folder Window, select <span class="guimenu">Folder</span> → <span class="guimenuitem">Add Issues</span> and enter the name of the issue to create. The Issue Window will open allowing you to edit the details of the issue.</p>
<p>You can quickly open an issue with the given identifier by selecting <span class="guimenu">Edit</span> → <span class="guimenuitem">Find Item</span> from the Main Window or the tray icon's context menu. Comments and attachments can also be quickly located using this command. By placing the identifier in a value, comment or description of an attachment, you can easily create links to other issues, comments or attachments.</p>
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<div class="sect2" lang="en" xml:lang="en">
<div class="titlepage">
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<h3 class="title"><a id="issue_tracking"></a>Tracking issues</h3>
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<p>The program can watch selected folders for new and modified issues which match selected filtering criteria. For example you can watch a folder for new bugs and changes to existing bugs that are active and assigned to you. The summary of all watched folders is displayed in the Dashboard tab of the Main Window:</p>
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<img src="main_dashboard.png" />
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<p>To watch a folder, select it in the Projects tab and select <span class="guimenu">Edit</span> → <span class="guimenuitem">Folder Watches</span>. Then select filtering criteria which will be displayed in the Dashboard. Watched folders are preriodically updated in the background. You can click on a link in the Dashboard to quickly open the list of issues matching the given criteria.</p>
<p>Watched folders are marked with a small dot in the projects tree. Issues in watched folders are also marked with a dot. Yellow dot indicates new issues, green dot indicates updated issues. The state of an issue is reset when you open it.</p>
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<p class="copyright">Copyright © 2007-2008 WebIssues Team</p>
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