File: ProcessManagement.xml

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<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Application">
    <Setting Name="Frontend::Module###AdminProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management</Item>
                    <Item Key="NavBarName">Admin</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagement###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>thirdparty/jsplumb-1.6.4/jsplumb.js</Item>
                        <Item>thirdparty/farahey-0.5/farahey.js</Item>
                        <Item>thirdparty/jsplumb-labelspacer/label-spacer.js</Item>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                        <Item>Core.Agent.Admin.ProcessManagement.Canvas.js</Item>
                        <Item>Core.UI.AllocationList.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AdminProcessManagement###002-ProcessManagement" Required="0" Valid="0">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavigationModule###AdminProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Admin area navigation for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::AdminOverview</Navigation>
        <Value>
            <Hash>
                <Item Key="Group">
                    <Array>
                        <Item>admin</Item>
                    </Array>
                </Item>
                <Item Key="GroupRo">
                    <Array>
                    </Array>
                </Item>
                <Item Key="Module">Kernel::Output::HTML::NavBar::ModuleAdmin</Item>
                <Item Key="Name" Translatable="1">Process Management</Item>
                <Item Key="Block">Automation</Item>
                <Item Key="Description" Translatable="1">Configure Processes.</Item>
                <Item Key="IconBig">fa-sitemap</Item>
                <Item Key="IconSmall"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminProcessManagementActivity" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management Activity GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagementActivity###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                        <Item>Core.UI.AllocationList.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminProcessManagementActivityDialog" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management Activity Dialog GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagementActivityDialog###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                        <Item>Core.UI.AllocationList.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminProcessManagementTransition" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management Transition GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagementTransition###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminProcessManagementTransitionAction" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management Transition Action GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagementTransitionAction###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Module###AdminProcessManagementPath" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Group">
                        <Array>
                            <Item>admin</Item>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">This module is part of the admin area of OTRS.</Item>
                    <Item Key="Title" Translatable="1">Process Management Path GUI</Item>
                    <Item Key="NavBarName"></Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AdminProcessManagementPath###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Admin::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.css</Item>
                        <Item>Core.AllocationList.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.Admin.ProcessManagement.js</Item>
                        <Item>Core.UI.AllocationList.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::NavBarModule###1-TicketProcesses" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration (disable ticket processes screen if no process available).</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBar::AgentTicketProcess</Item>
            </Hash>
        </Value>
    </Setting>
    <!-- OTRSTicketProcesses Merged Settings Start -->
    <Setting Name="Frontend::Module###AgentTicketProcess" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Create new process ticket.</Item>
                    <Item Key="Title" Translatable="1">New process ticket</Item>
                    <Item Key="NavBarName">Ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::AgentTicketProcess###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the agent interface.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Agent.TicketProcess.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.Agent.CustomerSearchAutoComplete.js</Item>
                        <Item>Core.Agent.TicketAction.js</Item>
                        <Item>Core.Agent.TicketProcess.js</Item>
                        <Item>Core.TicketProcess.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Frontend::Navigation###AgentTicketProcess###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Agent::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Create New process ticket.</Item>
                        <Item Key="Name" Translatable="1">New process ticket</Item>
                        <Item Key="Link">Action=AgentTicketProcess</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type"></Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">p</Item>
                        <Item Key="Prio">220</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::EventModulePost###9800-TicketProcessTransitions" Required="0" Valid="1">
        <Description Translatable="1">Event module registration. For more performance you can define a trigger event (e. g. Event =&gt; TicketCreate).</Description>
        <Navigation>Core::Event::Ticket</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::System::Ticket::Event::TicketProcessTransitions</Item>
                <Item Key="Transaction">1</Item>
                <Item Key="Event"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Process::DynamicFieldProcessManagementProcessID" Required="1" Valid="1">
        <Description Translatable="1">This option defines the dynamic field in which a Process Management process entity id is stored.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">ProcessManagementProcessID</Item>
        </Value>
    </Setting>
    <Setting Name="Process::DynamicFieldProcessManagementActivityID" Required="1" Valid="1">
        <Description Translatable="1">This option defines the dynamic field in which a Process Management activity entity id is stored.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">ProcessManagementActivityID</Item>
        </Value>
    </Setting>
    <Setting Name="Process::DefaultQueue" Required="1" Valid="1">
        <Description Translatable="1">This option defines the process tickets default queue.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Queue" ValueRegex="">Raw</Item>
        </Value>
    </Setting>
    <Setting Name="Process::DefaultState" Required="1" Valid="1">
        <Description Translatable="1">This option defines the process tickets default state.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="State" ValueRegex="">new</Item>
        </Value>
    </Setting>
    <Setting Name="Process::DefaultLock" Required="1" Valid="1">
        <Description Translatable="1">This option defines the process tickets default lock.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="">unlock</Item>
        </Value>
    </Setting>
    <Setting Name="Process::DefaultPriority" Required="1" Valid="1">
        <Description Translatable="1">This option defines the process tickets default priority.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="Entity" ValueEntityType="Priority" ValueRegex="">3 normal</Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessDisplay" UserPreferencesGroup="Advanced" UserModificationPossible="1" Required="1" Valid="1">
        <Description Translatable="1">Display settings to override defaults for Process Tickets.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <Item Key="NavBarName" Translatable="1">Processes</Item>
                <Item Key="WidgetTitle" Translatable="1">Process Information</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicFieldGroups" Required="1" Valid="1">
        <Description Translatable="1">Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key =&gt; My Group', 'Content: Name_X, NameY'.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketZoom###ProcessWidgetDynamicField" Required="1" Valid="1">
        <Description Translatable="1">Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom</Navigation>
        <Value>
            <Hash>
                <DefaultItem ValueType="Select">
                    <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                    <Item ValueType="Option" Value="1" Translatable="1">1 - Enabled</Item>
                </DefaultItem>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::MenuModule###480-Process" Required="0" Valid="1">
        <Description Translatable="1">Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketZoom::MenuModule</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::TicketMenu::Process</Item>
                <Item Key="Name">Process</Item>
                <Item Key="Description" Translatable="1">Enroll process for this ticket</Item>
                <Item Key="Action">AgentTicketProcess</Item>
                <Item Key="Link">Action=AgentTicketProcess;IsProcessEnroll=1;TicketID=[% Data.TicketID | html %]</Item>
                <Item Key="Target"></Item>
                <Item Key="PopupType">TicketAction</Item>
                <Item Key="Cluster"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Module###CustomerTicketProcess" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Item ValueType="FrontendRegistration">
                <Hash>
                    <Item Key="Group">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="GroupRo">
                        <Array>
                        </Array>
                    </Item>
                    <Item Key="Description" Translatable="1">Process Ticket.</Item>
                    <Item Key="NavBarName">Ticket</Item>
                    <Item Key="Title" Translatable="1">Process ticket</Item>
                </Hash>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Loader::Module::CustomerTicketProcess###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Loader module registration for the customer interface.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::Loader</Navigation>
        <Value>
            <Hash>
                <Item Key="CSS">
                    <Array>
                        <Item>Core.Customer.TicketProcess.css</Item>
                    </Array>
                </Item>
                <Item Key="JavaScript">
                    <Array>
                        <Item>Core.TicketProcess.js</Item>
                        <Item>Core.Customer.TicketProcess.js</Item>
                    </Array>
                </Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::Navigation###CustomerTicketProcess###002-ProcessManagement" Required="0" Valid="1">
        <Description Translatable="1">Main menu item registration.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration::MainMenu</Navigation>
        <Value>
            <Array>
                <DefaultItem ValueType="FrontendNavigation">
                    <Hash>
                    </Hash>
                </DefaultItem>
                <Item>
                    <Hash>
                        <Item Key="Group">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="GroupRo">
                            <Array>
                            </Array>
                        </Item>
                        <Item Key="Description" Translatable="1">Create new process ticket.</Item>
                        <Item Key="Name" Translatable="1">New process ticket</Item>
                        <Item Key="Link">Action=CustomerTicketProcess</Item>
                        <Item Key="LinkOption"></Item>
                        <Item Key="NavBar">Ticket</Item>
                        <Item Key="Type">Submenu</Item>
                        <Item Key="Block"></Item>
                        <Item Key="AccessKey">o</Item>
                        <Item Key="Prio">220</Item>
                    </Hash>
                </Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="CustomerFrontend::NavBarModule###10-CustomerTicketProcesses" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration (disable ticket processes screen if no process available) for Customer.</Description>
        <Navigation>Frontend::Customer::ModuleRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::NavBar::CustomerTicketProcess</Item>
            </Hash>
        </Value>
    </Setting>
    <!-- OTRSTicketProcesses Merged Settings End -->
    <Setting Name="Process::Entity::Prefix" Required="1" Valid="1">
        <Description Translatable="1">Default ProcessManagement entity prefixes for entity IDs that are automatically generated.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Hash>
                <Item Key="Process">P</Item>
                <Item Key="Activity">A</Item>
                <Item Key="ActivityDialog">AD</Item>
                <Item Key="Transition">T</Item>
                <Item Key="TransitionAction">TA</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="Process::CacheTTL" Required="1" Valid="1">
        <Description Translatable="1">Cache time in seconds for the DB process backend.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">3600</Item><!-- default 1 hour -->
        </Value>
    </Setting>
    <Setting Name="Process::NavBarOutput::CacheTTL" Required="1" Valid="1">
        <Description Translatable="1">Cache time in seconds for the ticket process navigation bar output module.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="String" ValueRegex="^\d+$">900</Item><!-- default 15 minutes -->
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketProcess###StateType" Required="1" Valid="1">
        <Description Translatable="1">Determines the next possible ticket states, for process tickets in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketProcess</Navigation>
        <Value>
            <Array>
                <Item>new</Item>
                <Item>open</Item>
                <Item>pending auto</Item>
                <Item>pending reminder</Item>
                <Item>closed</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketProcess###ProcessListTreeView" Required="1" Valid="1">
        <Description Translatable="1">Shows existing parent/child (separated by ::) process lists in the form of a tree or a list.</Description>
        <Navigation>Frontend::Agent::View::TicketProcess</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="0">
                <Item ValueType="Option" Value="1" Translatable="1">Tree view</Item>
                <Item ValueType="Option" Value="0" Translatable="1">List view</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketProcess###StateType" Required="1" Valid="1">
        <Description Translatable="1">Determines the next possible ticket states, for process tickets in the customer interface.</Description>
        <Navigation>Frontend::Customer::View::TicketProcess</Navigation>
        <Value>
            <Array>
                <Item>new</Item>
                <Item>open</Item>
            </Array>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::CustomerTicketProcess###ProcessListTreeView" Required="1" Valid="1">
        <Description Translatable="1">Shows existing parent/child (separated by ::) process lists in the form of a tree or a list.</Description>
        <Navigation>Frontend::Customer::View::TicketProcess</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="0">
                <Item ValueType="Option" Value="1" Translatable="1">Tree view</Item>
                <Item ValueType="Option" Value="0" Translatable="1">List view</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="Ticket::Frontend::AgentTicketProcess::CustomerIDReadOnly" Required="1" Valid="1">
        <Description Translatable="1">Controls if CustomerID is read-only in the agent interface.</Description>
        <Navigation>Frontend::Agent::View::TicketProcess</Navigation>
        <Value>
            <Item ValueType="Checkbox">1</Item>
        </Value>
    </Setting>
    <Setting Name="ProcessManagement::Transition::Debug::Enabled" Required="1" Valid="1">
        <Description Translatable="1">If enabled debugging information for transitions is logged.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="Checkbox">0</Item>
        </Value>
    </Setting>
    <Setting Name="ProcessManagement::Transition::Debug::LogPriority" Required="0" Valid="0">
        <Description Translatable="1">Defines the priority in which the information is logged and presented.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Item ValueType="Select" SelectedID="debug">
                <Item ValueType="Option" Value="debug" Translatable="1">Debug</Item>
                <Item ValueType="Option" Value="info" Translatable="1">Info</Item>
                <Item ValueType="Option" Value="notice" Translatable="1">Notice</Item>
                <Item ValueType="Option" Value="error" Translatable="1">Error</Item>
            </Item>
        </Value>
    </Setting>
    <Setting Name="ProcessManagement::Transition::Debug::Filter###00-Default" Required="0" Valid="0">
        <Description Translatable="1">Filter for debugging Transitions. Note: More filters can be added in the format &lt;OTRS_TICKET_Attribute&gt; e.g. &lt;OTRS_TICKET_Priority&gt;.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Hash>
                <Item Key="TransitionEntityID"></Item>
                <Item Key="&lt;OTRS_TICKET_TicketNumber&gt;"></Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DashboardBackend###0140-RunningTicketProcess" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.</Description>
        <Navigation>Frontend::Agent::View::Dashboard</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
                <Item Key="Title" Translatable="1">Running Process Tickets</Item>
                <Item Key="Description" Translatable="1">All tickets with a reminder set where the reminder date has been reached</Item>
                <Item Key="Attributes">StateType=new;StateType=open;StateType=pending reminder;StateType=pending auto</Item>
                <Item Key="Time">UntilTime</Item>
                <Item Key="IsProcessWidget">1</Item>
                <Item Key="Limit">10</Item>
                <Item Key="Permission">rw</Item>
                <Item Key="Block">ContentLarge</Item>
                <Item Key="Group"></Item>
                <Item Key="Default">0</Item>
                <Item Key="CacheTTLLocal">0.5</Item>
                <Item Key="DefaultColumns">
                    <Hash>
                        <DefaultItem ValueType="Select">
                            <Item ValueType="Option" Value="0" Translatable="1">0 - Disabled</Item>
                            <Item ValueType="Option" Value="1" Translatable="1">1 - Available</Item>
                            <Item ValueType="Option" Value="2" Translatable="1">2 - Enabled by default</Item>
                        </DefaultItem>
                        <Item Key="Age" SelectedID="2"></Item>
                        <Item Key="DynamicField_ProcessManagementProcessID" SelectedID="2"></Item>
                        <Item Key="DynamicField_ProcessManagementActivityID" SelectedID="2"></Item>
                        <Item Key="Changed" SelectedID="1"></Item>
                        <Item Key="CustomerID" SelectedID="1"></Item>
                        <Item Key="CustomerName" SelectedID="1"></Item>
                        <Item Key="CustomerUserID" SelectedID="1"></Item>
                        <Item Key="EscalationResponseTime" SelectedID="1"></Item>
                        <Item Key="EscalationSolutionTime" SelectedID="1"></Item>
                        <Item Key="EscalationTime" SelectedID="1"></Item>
                        <Item Key="EscalationUpdateTime" SelectedID="1"></Item>
                        <Item Key="TicketNumber" SelectedID="2"></Item>
                        <Item Key="Lock" SelectedID="1"></Item>
                        <Item Key="Owner" SelectedID="1"></Item>
                        <Item Key="PendingTime" SelectedID="1"></Item>
                        <Item Key="Queue" SelectedID="1"></Item>
                        <Item Key="Responsible" SelectedID="1"></Item>
                        <Item Key="Priority" SelectedID="1"></Item>
                        <Item Key="Service" SelectedID="1"></Item>
                        <Item Key="State" SelectedID="1"></Item>
                        <Item Key="SLA" SelectedID="1"></Item>
                        <Item Key="Title" SelectedID="2"></Item>
                        <Item Key="Type" SelectedID="1"></Item>
                    </Hash>
                </Item>
                <Item Key="Mandatory">0</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###ProcessID" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">ProcessID</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::ProcessManagement::ProcessID</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldText</Item>
                <Item Key="DisabledAdd">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="DynamicFields::Driver###ActivityID" Required="0" Valid="1">
        <Description Translatable="1">DynamicField backend registration.</Description>
        <Navigation>Core::DynamicFields::DriverRegistration</Navigation>
        <Value>
            <Hash>
                <Item Key="DisplayName" Translatable="1">ActivityID</Item>
                <Item Key="Module">Kernel::System::DynamicField::Driver::ProcessManagement::ActivityID</Item>
                <Item Key="ConfigDialog">AdminDynamicFieldText</Item>
                <Item Key="DisabledAdd">1</Item>
            </Hash>
        </Value>
    </Setting>
    <Setting Name="ProcessManagement::TransitionAction::DefaultParameters###001-Framework" Required="0" Valid="1">
        <Description Translatable="1">Defines the default keys and values for the transition action module parameters. Mandatory fields are marked with "(* required)". Note: For most of the keys the AttributeID can also be used, e.g. "Owner" can be "OwnerID". Keys that define the same Attribute should only be used once, e.g. "Owner" and "OwnerID" are redundant.</Description>
        <Navigation>Core::ProcessManagement</Navigation>
        <Value>
            <Hash>
                <Item Key="AppointmentCreate">
                    <Hash>
                        <Item Key="CalendarName">Calendar 1</Item>
                        <Item Key="Title">Webinar</Item>
                        <Item Key="StartTime">2016-01-01 00:00:00</Item>
                        <Item Key="EndTime">2016-01-02 00:00:00</Item>
                        <!-- Recurring -->
                        <Item Key="Recurring">(optional) 1</Item>
                        <Item Key="RecurrenceType">(* required if Recurring) Daily|Weekly|Monthly|Yearly|CustomWeekly|CustomMonthly|CustomYearly</Item>
                        <Item Key="RecurrenceCount">(optional) 1</Item>
                        <Item Key="RecurrenceFrequency">(* required if RecurringType "Custom*")1, 3, 5</Item>
                        <Item Key="RecurrenceUntil">(optional) 2016-01-10 00:00:00</Item>
                        <!-- Notification -->
                        <Item Key="NotificationTime">(optional) 2016-01-01 17:00:00</Item>
                        <Item Key="NotificationTemplate">(optional) Custom</Item>
                        <Item Key="NotificationCustom">(* required for Custom) relative</Item>
                        <Item Key="NotificationCustomRelativeUnitCount">(* required for Custom) 12 (number of time units)</Item>
                        <Item Key="NotificationCustomRelativeUnit">(* required for Custom) minutes|hours|days</Item>
                        <Item Key="NotificationCustomRelativePointOfTime">(* required for Custom) beforestart|afterstart|beforeend|afterend (Possible notification types for the "relative" type)</Item>
                        <Item Key="DynamicField_AppointmentID">(optional) AppointmentID (dynamic field for saving the appointment ID (suitable for linking the appointment later)</Item>
                    </Hash>
                </Item>
                <Item Key="AppointmentUpdate">
                    <Hash>
                        <Item Key="CalendarName">Calendar 1</Item>
                        <Item Key="AppointmentID">123</Item>
                        <Item Key="Title">Webinar</Item>
                        <Item Key="Description">Webinar</Item>
                        <Item Key="StartTime">2016-01-01 00:00:00</Item>
                        <Item Key="EndTime">2016-01-02 00:00:00</Item>
                        <Item Key="Recurring">(optional) 1</Item>
                        <Item Key="RecurrenceType">(* required if Recurring) Daily|Weekly|Monthly|Yearly|CustomWeekly|CustomMonthly|CustomYearly</Item>
                        <Item Key="RecurrenceCount">(optional) 1</Item>
                        <Item Key="RecurrenceFrequency">(* required if RecurringType "Custom*")1, 3, 5</Item>
                        <Item Key="RecurrenceUntil">(optional) 2016-01-10 00:00:00</Item>
                        <Item Key="NotificationTime">(optional) 2016-01-01 17:00:00</Item>
                        <Item Key="NotificationTemplate">(optional) Custom</Item>
                        <Item Key="NotificationCustom">(* required for Custom) relative</Item>
                        <Item Key="NotificationCustomRelativeUnitCount">(* required for Custom) 12 (number of time units)</Item>
                        <Item Key="NotificationCustomRelativeUnit">(* required for Custom) minutes|hours|days</Item>
                        <Item Key="NotificationCustomRelativePointOfTime">(* required for Custom) beforestart|afterstart|beforeend|afterend (Possible notification types for the "relative" type)</Item>
                    </Hash>
                </Item>
                <Item Key="AppointmentRemove">
                    <Hash>
                        <Item Key="AppointmentID">123</Item>
                    </Hash>
                </Item>
                <Item Key="ArticleSend">
                    <Hash>
                        <Item Key="SenderType">(* required) agent|system|customer</Item>
                        <Item Key="IsVisibleForCustomer">(* required) 1</Item>
                        <Item Key="UserID">(* required) 123</Item>
                        <Item Key="From">(* required) Some Agent email@example.co</Item>
                        <Item Key="To">(* required if both Cc and Bcc are not present) Some Customer A customer-a@example.co</Item>
                        <Item Key="Cc">(* required if both To and Bcc are not present) Some Customer B customer-b@example.co</Item>
                        <Item Key="Bcc">(* required if both To and Cc are not present) Some Customer C customer-c@example.co</Item>
                        <Item Key="ReplyTo">(optional) Some Customer B customer-b@example.co</Item>
                        <Item Key="Subject">(* required) some short description</Item>
                        <Item Key="Body">(* required) the message text</Item>
                        <Item Key="InReplyTo">(optional) mail.1@znuny.org</Item>
                        <Item Key="References">(optional) mail.1@znuny.org mail.2@znuny.org</Item>
                        <Item Key="Charset">(* required) iso-8859-15</Item>
                        <Item Key="MimeType">(* required) text/plain</Item>
                        <Item Key="Loop">1|0 (used for bulk emails)</Item>
                        <Item Key="HistoryType">OwnerUpdate|Move|AddNote|PriorityUpdate|WebRequestCustomer|...</Item>
                        <Item Key="HistoryComment">Some free text!</Item>
                        <Item Key="NoAgentNotify">0</Item>
                        <Item Key="Queue">(optional) Misc</Item>
                        <Item Key="Attachments">Attachment 1, Attachment 2 (add attachment of the admin interface)</Item>
                        <Item Key="Template">(optional) Template 1 (use template to replace in Body by Tag OTRS_TA_TEMPLATE)</Item>
                        <Item Key="Salutation">(optional) Salutation 1 (use salutation to replace in Body by Tag OTRS_TA_SALUTATION)</Item>
                        <Item Key="Signature">(optional) Signature 1 (use signature to replace in Body by Tag OTRS_TA_SIGNATURE)</Item>
                        <Item Key="UseTicketHook">(optional) 1|0</Item>
                    </Hash>
                </Item>
                <Item Key="ConfigItemUpdate">
                    <Hash>
                        <Item Key="ConfigItemID">(* required if ConfigItemNumber is set) 1</Item>
                        <Item Key="ConfigItemNumber">(* required if ConfigItemID is set) 5422000001</Item>
                        <Item Key="Name">New Name</Item>
                        <Item Key="InciStateID">(optional) 1</Item>
                        <Item Key="DeplStateID">(optional) 32</Item>
                        <Item Key="DeplStateName">(optional) Production</Item>
                        <Item Key="InciStateName">(optional) Operational</Item>
                        <!-- All XMLData keys must be configured with a ::. -->
                        <Item Key="CPU::">(optional) NEW-CPU, NEW-CPU2</Item>
                        <Item Key="HardDisk::1">(optional) HardDisk::1</Item>
                        <Item Key="HardDisk::1::Capacity::1">(optional) HardDisk::1::Capacity::1</Item>
                        <Item Key="HardDisk::2">(optional) HardDisk::2</Item>
                        <Item Key="HardDisk::2::Capacity::1">(optional) HardDisk::2::Capacity::1</Item>
                        <Item Key="UserID">(optional) 1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="DynamicFieldIncrement">
                    <Hash>
                        <Item Key="Value">(optional) 5 (default: 1)</Item>
                        <Item Key="DynamicField1">1</Item>
                        <Item Key="DynamicField2">1</Item>
                        <Item Key="DynamicField3">1</Item>
                        <Item Key="UserID">(optional) 1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="DynamicFieldPendingTimeSet">
                    <Hash>
                        <Item Key="DynamicField">Field1</Item>
                        <Item Key="Offset">1d 5h 12m 500s</Item>
                        <Item Key="State">pending auto close +</Item>
                    </Hash>
                </Item>
                <Item Key="DynamicFieldRemove">
                    <Hash>
                        <Item Key="DynamicField1">1</Item>
                        <Item Key="DynamicField2">1</Item>
                    </Hash>
                </Item>
                <Item Key="DynamicFieldSet">
                    <Hash>
                        <Item Key="FieldName">(* required) Value</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="ExecuteInvoker">
                    <Hash>
                        <Item Key="Webservice">(* required) Chat System</Item>
                        <Item Key="Invoker">(* required) Notify by chat</Item>
                        <Item Key="Asynchronous">0|1</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="LinkAdd">
                    <Hash>
                        <Item Key="SourceObject">(* required) Ticket</Item>
                        <Item Key="SourceKey">(* required) 123</Item>
                        <Item Key="TargetObject">(* required) Ticket</Item>
                        <Item Key="TargetKey">(* required) 345</Item>
                        <Item Key="Type">(* required) ParentChild</Item>
                        <Item Key="State">(* required) Valid</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketArticleCreate">
                    <Hash>
                        <Item Key="Body">(* required) Some text</Item>
                        <Item Key="CommunicationChannel">(* required) Internal|Phone|Email</Item>
                        <Item Key="ContentType">(* required) text/html; charset=UTF-8</Item>
                        <Item Key="DynamicField_FieldName">Some Value</Item>
                        <Item Key="From">Some Agent email@example.com</Item>
                        <Item Key="HistoryType">(* required) EmailCustomer|AddNote|WebRequestCustomer</Item>
                        <Item Key="HistoryComment">(* required) Article created</Item>
                        <Item Key="IsVisibleForCustomer">(* required) 0|1</Item>
                        <Item Key="SenderType">(* required) agent|system|customer</Item>
                        <Item Key="Subject">(* required) Some subject</Item>
                        <Item Key="To">Some Customer A customer-a@example.com</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                        <Item Key="UnlockOnAway">1|0</Item>
                    </Hash>
                </Item>
                <Item Key="TicketCreate">
                    <Hash>
                        <Item Key="ArchiveFlag">y|n</Item>
                        <Item Key="Attachments">optional, 0|1</Item>
                        <Item Key="Body">(* required) Some text</Item>
                        <Item Key="CommunicationChannel">Internal|Phone|Email|...</Item>
                        <Item Key="ContentType">(* required) text/html; charset=UTF-8</Item>
                        <Item Key="CustomerID">123</Item>
                        <Item Key="CustomerUser">somecustomeremail</Item>
                        <Item Key="DynamicField_FieldName">Some Value</Item>
                        <Item Key="From">Some Agent email@example.com</Item>
                        <Item Key="HistoryComment">(* required) Subticket Created</Item>
                        <Item Key="HistoryType">(* required) NewTicket</Item>
                        <Item Key="IsVisibleForCustomer">(* required) 0|1</Item>
                        <Item Key="LinkAs">Normal|Parent|Child</Item>
                        <Item Key="Lock">(* required) unlock|lock</Item>
                        <Item Key="Owner">(* required) someuserlogin</Item>
                        <Item Key="PendingTime">2021-09-01 09:00:00</Item>
                        <Item Key="PendingTimeDiff">123 (diff in seconds)</Item>
                        <Item Key="Priority">(* required) 3 normal</Item>
                        <Item Key="Queue">(* required) Raw</Item>
                        <Item Key="Responsible">someuserlogin</Item>
                        <Item Key="SenderType">(* required) agent|system|customer</Item>
                        <Item Key="Service">Service A</Item>
                        <Item Key="SLA">SLA A</Item>
                        <Item Key="State">(* required) new</Item>
                        <Item Key="Subject">(* required) Some subject</Item>
                        <Item Key="TimeUnit">5</Item>
                        <Item Key="Title">(* required) Some Ticket Title</Item>
                        <Item Key="Type">Incident</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketCustomerSet">
                    <Hash>
                        <Item Key="CustomerID">(* required or CustomerUserID) 1</Item>
                        <Item Key="CustomerUserID">(* required or CustomerID) somecustomerusername</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketLockSet">
                    <Hash>
                        <Item Key="Lock">(* required) Lock|Unlock</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketOwnerSet">
                    <Hash>
                        <Item Key="Owner">(* required) someuserlogin</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketPrioritySet">
                    <Hash>
                        <Item Key="Priority">(* required) 5 very high</Item>
                        <Item Key="PriorityID">(* required) 1</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketQueueSet">
                    <Hash>
                        <Item Key="Queue">(* required) MyQueue::SubQueue</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketResponsibleSet">
                    <Hash>
                        <Item Key="Responsible">(* required) someuserlogin</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketServiceSet">
                    <Hash>
                        <Item Key="Service">(* required) MyService::Subservice</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketSLASet">
                    <Hash>
                        <Item Key="SLA">(* required) SLA A</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketStateSet">
                    <Hash>
                        <Item Key="State">(* required) open</Item>
                        <Item Key="PendingTime">2021-09-01 09:00:00</Item>
                        <Item Key="PendingTimeDiff">123 (diff in seconds)</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketTitleSet">
                    <Hash>
                        <Item Key="Title">(* required) Some ticket title</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketTypeSet">
                    <Hash>
                        <Item Key="Type">(* required) Default</Item>
                        <Item Key="UserID">1 (use to overwrite the logged user)</Item>
                    </Hash>
                </Item>
                <Item Key="TicketWatchSet">
                    <Hash>
                        <Item Key="Action">Subscribe|Unsubscribe|UnsubscribeAll</Item>
                        <Item Key="UserLogin">(* required if both PostMasterSearch and UserIDs are not present) UserLogin1, UserLogin2, UserLogin3</Item>
                        <Item Key="PostMasterSearch">(* required if both UserLogin and UserIDs are not present) UserLogin1@znuny.com, UserLogin2@znuny.com, UserLogin3@znuny.com</Item>
                        <Item Key="UserIDs">(* required if both UserLogin and PostMasterSearch are not present) 1, 2, 3</Item>
                    </Hash>
                </Item>
            </Hash>
        </Value>
    </Setting>
</otrs_config>