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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::ArticleAction::AgentTicketNoteToLinkedTicket;
use strict;
use warnings;
use Kernel::Language qw(Translatable);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::LinkObject',
'Kernel::System::Log',
);
sub new {
my ( $Type, %Param ) = @_;
my $Self = {};
bless( $Self, $Type );
return $Self;
}
# optional AclActionLookup
sub CheckAccess {
my ( $Self, %Param ) = @_;
my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LinkObject = $Kernel::OM->Get('Kernel::System::LinkObject');
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
for my $Needed (qw(Ticket Article ChannelName UserID)) {
if ( !$Param{$Needed} ) {
$LogObject->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
# Only add article action to agent ticket zoom view.
my $Action = $LayoutObject->{Action} // '';
return if $Action ne 'AgentTicketZoom';
return if !$ConfigObject->Get('Frontend::Module')->{AgentTicketNoteToLinkedTicket};
return if !$Param{AclActionLookup}->{AgentTicketNoteToLinkedTicket};
my $Config = $ConfigObject->Get('Ticket::Frontend::AgentTicketNoteToLinkedTicket');
if ( $Config->{Permission} ) {
my $Ok = $TicketObject->TicketPermission(
Type => $Config->{Permission},
TicketID => $Param{Ticket}->{TicketID},
UserID => $Param{UserID},
LogNo => 1,
);
return if !$Ok;
}
# get linked tickets (there must be linked tickets to create a note for a linked ticket)
my %LinkList = $LinkObject->LinkKeyListWithData(
Object1 => 'Ticket',
Key1 => $Param{Ticket}->{TicketID},
Object2 => 'Ticket',
State => 'Valid',
UserID => 1,
);
return if !%LinkList;
return 1;
}
sub GetConfig {
my ( $Self, %Param ) = @_;
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $LogObject = $Kernel::OM->Get('Kernel::System::Log');
for my $Needed (qw(Ticket Article UserID)) {
if ( !$Param{$Needed} ) {
$LogObject->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $Link
= "Action=AgentTicketNoteToLinkedTicket;TicketID=$Param{Ticket}->{TicketID};ArticleID=$Param{Article}->{ArticleID}";
my $Description = Translatable('Create notice for linked ticket');
my $Name = Translatable('Transfer notice');
# Execute additional JavaScript if link object view mode is set to "complex".
# This is necessary to remove the article action menu item after all linked tickets have been removed
# from within agent ticket zoom because the page will not be reloaded.
my $LinkObjectViewMode = $ConfigObject->Get('LinkObject::ViewMode') // '';
if ( $LinkObjectViewMode eq 'Complex' ) {
$LayoutObject->AddJSOnDocumentCompleteIfNotExists(
Key => 'Core.Agent.TicketNoteToLinkedTicket',
Code => 'Core.Agent.TicketNoteToLinkedTicket.Init();',
);
}
my %MenuItem = (
ItemType => 'Link',
Description => $Description,
Name => $Name,
Class => 'AsPopup PopupType_TicketAction',
Link => $Link,
);
return ( \%MenuItem );
}
1;
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