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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketZoom::Agent::Chat;
use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsPositiveInteger);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
'Kernel::System::User',
);
=head2 ArticleRender()
Returns article html.
my $HTML = $ArticleBaseObject->ArticleRender(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ArticleActions => [], # (optional)
UserID => 123, # (optional)
);
Result:
$HTML = "<div>...</div>";
=cut
sub ArticleRender {
my ( $Self, %Param ) = @_;
# Check needed stuff.
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(%Param);
if ( !%Article ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Article not found (ArticleID=$Param{ArticleID})!"
);
return;
}
# Check if HTML should be displayed.
my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
|| $LayoutObject->{BrowserRichText}
|| 0;
# Get channel specific fields
my %ArticleFields = $LayoutObject->ArticleFields(%Param);
# Get dynamic fields and accounted time
my %ArticleMetaFields = $Self->ArticleMetaFields(%Param);
# Get data from modules like Google CVE search
my @ArticleModuleMeta = $Self->_ArticleModuleMeta(%Param);
# Show created by string, if creator is different from admin user.
if ( $Article{CreateBy} > 1 ) {
$Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
}
my $ArticleContent = $LayoutObject->ArticlePreview(
TicketID => $Param{TicketID},
ArticleID => $Param{ArticleID},
ResultType => $ShowHTML ? 'HTML' : 'plain',
);
if ( !$ShowHTML ) {
# html quoting
$ArticleContent = $LayoutObject->Ascii2Html(
NewLine => $ConfigObject->Get('DefaultViewNewLine'),
Text => $ArticleContent,
VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
HTMLResultMode => 1,
LinkFeature => 1,
);
}
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
my $Content = $LayoutObject->Output(
TemplateFile => 'AgentTicketZoom/ArticleRender/Chat',
Data => {
%Article,
ArticleFields => \%ArticleFields,
ArticleMetaFields => \%ArticleMetaFields,
ArticleModuleMeta => \@ArticleModuleMeta,
MenuItems => $Param{ArticleActions},
Body => $ArticleContent,
HTML => $ShowHTML,
CommunicationChannel => $CommunicationChannel{DisplayName},
ChannelIcon => $CommunicationChannel{DisplayIcon},
SenderImage => $Self->_ArticleSenderImage(
Sender => $ArticleFields{Sender}->{Value},
UserID => $Param{UserID},
),
SenderInitials => $LayoutObject->UserInitialsGet(
Fullname => $ArticleFields{Sender}->{Realname},
),
},
);
return $Content;
}
1;
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