1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
package Kernel::Output::HTML::TicketZoom::Agent::Invalid;
use parent 'Kernel::Output::HTML::TicketZoom::Agent::Base';
use strict;
use warnings;
use Kernel::System::VariableCheck qw(IsPositiveInteger);
our @ObjectDependencies = (
'Kernel::Config',
'Kernel::Output::HTML::Layout',
'Kernel::System::CommunicationChannel',
'Kernel::System::Log',
'Kernel::System::Ticket::Article',
'Kernel::System::User',
);
=head2 ArticleRender()
Returns invalid article HTML.
my $HTML = $ArticleBaseObject->ArticleRender(
TicketID => 123, # (required)
ArticleID => 123, # (required)
ArticleActions => [], # (optional)
);
Result:
$HTML = "<div>...</div>";
=cut
sub ArticleRender {
my ( $Self, %Param ) = @_;
for my $Needed (qw(TicketID ArticleID)) {
if ( !$Param{$Needed} ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Need $Needed!",
);
return;
}
}
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
my $LayoutObject = $Kernel::OM->Get('Kernel::Output::HTML::Layout');
my $ArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForArticle(%Param);
my %Article = $ArticleBackendObject->ArticleGet(%Param);
if ( !%Article ) {
$Kernel::OM->Get('Kernel::System::Log')->Log(
Priority => 'error',
Message => "Article not found (ArticleID=$Param{ArticleID})!"
);
return;
}
# Check if HTML should be displayed.
my $ShowHTML = $ConfigObject->Get('Ticket::Frontend::ZoomRichTextForce')
|| $LayoutObject->{BrowserRichText}
|| 0;
# Get channel specific fields
my %ArticleFields = $LayoutObject->ArticleFields(%Param);
# Show created by string, if creator is different from admin user.
if ( $Article{CreateBy} > 1 ) {
$Article{CreateByUser} = $Kernel::OM->Get('Kernel::System::User')->UserName( UserID => $Article{CreateBy} );
}
my $ArticleContent = $LayoutObject->ArticlePreview(
TicketID => $Param{TicketID},
ArticleID => $Param{ArticleID},
ResultType => $ShowHTML ? 'HTML' : 'plain',
);
if ( !$ShowHTML ) {
# HTML quoting.
$ArticleContent = $LayoutObject->Ascii2Html(
NewLine => $ConfigObject->Get('DefaultViewNewLine'),
Text => $ArticleContent,
VMax => $ConfigObject->Get('DefaultViewLines') || 5000,
HTMLResultMode => 1,
LinkFeature => 1,
);
}
my %CommunicationChannel = $Kernel::OM->Get('Kernel::System::CommunicationChannel')->ChannelGet(
ChannelID => $Article{CommunicationChannelID},
);
my $Content = $LayoutObject->Output(
TemplateFile => 'AgentTicketZoom/ArticleRender/Invalid',
Data => {
%Article,
ArticleFields => \%ArticleFields,
MenuItems => $Param{ArticleActions},
Body => $ArticleContent,
HTML => $ShowHTML,
CommunicationChannel => $CommunicationChannel{DisplayName},
ChannelIcon => $CommunicationChannel{DisplayIcon},
SenderInitials => $LayoutObject->UserInitialsGet(
Fullname => $ArticleFields{Sender}->{Realname},
),
},
);
return $Content;
}
1;
|
