1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
|
# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
use strict;
use warnings;
use utf8;
use vars (qw($Self));
$Kernel::OM->ObjectParamAdd(
'Kernel::System::UnitTest::Helper' => {
RestoreDatabase => 1,
UseTmpArticleDir => 1,
},
);
my $HelperObject = $Kernel::OM->Get('Kernel::System::UnitTest::Helper');
# Set fixed time to create user in pst.
# Then when it is set to invalid, it have been invalid for more than a month.
$HelperObject->FixedTimeSet(
$Kernel::OM->Create(
'Kernel::System::DateTime',
ObjectParams => {
String => '2019-06-15 00:00:00',
},
)->ToEpoch()
);
my $CommandObject = $Kernel::OM->Get('Kernel::System::Console::Command::Maint::Ticket::InvalidUserCleanup');
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $UserObject = $Kernel::OM->Get('Kernel::System::User');
my $ArticleObject = $Kernel::OM->Get('Kernel::System::Ticket::Article');
my $ArticleBackendObject = $ArticleObject->BackendForChannel( ChannelName => 'Internal' );
$Kernel::OM->Get('Kernel::Config')->Set(
Key => 'CheckMXRecord',
Value => 0,
);
# Enable ticket watcher feature.
$HelperObject->ConfigSettingChange(
Valid => 1,
Key => 'Ticket::Watcher',
Value => 1,
);
my ( $UserName1, $UserID1 ) = $HelperObject->TestUserCreate();
my $TicketID1 = $TicketObject->TicketCreate(
Title => 'A test for ticket unlocking',
Queue => 'Raw',
Lock => 'lock',
Priority => '3 normal',
State => 'pending reminder',
CustomerNo => '123465',
CustomerUser => 'customer@example.com',
OwnerID => $UserID1,
UserID => $UserID1,
);
my $ArticleID1 = $ArticleBackendObject->ArticleCreate(
TicketID => $TicketID1,
SenderType => 'agent',
IsVisibleForCustomer => 0,
From => 'Some Agent <email@example.com>',
To => 'Some Customer <customer-a@example.com>',
Subject => 'some short description',
Body => 'the message text',
ContentType => 'text/plain; charset=ISO-8859-15',
HistoryType => 'OwnerUpdate',
HistoryComment => 'Some free text!',
UserID => $UserID1,
NoAgentNotify => 1,
);
$Self->True(
$ArticleID1,
"ArticleCreate() - $ArticleID1",
);
my $Set = $ArticleObject->ArticleFlagSet(
TicketID => $TicketID1,
ArticleID => $ArticleID1,
Key => 'seen',
Value => 1,
UserID => $UserID1,
);
$Self->True(
$Set,
"ArticleFlagSet() article $ArticleID1",
);
# Set user as an invalid.
my %User = $UserObject->GetUserData( User => $UserName1 );
$Kernel::OM->Get('Kernel::System::User')->UserUpdate(
%User,
ValidID => 2,
ChangeUserID => 1,
);
my $Subscribe = $TicketObject->TicketWatchSubscribe(
TicketID => $TicketID1,
WatchUserID => $UserID1,
UserID => $UserID1,
);
$Self->True(
$Subscribe,
"TicketWatchSubscribe() User:$UserID1 to Ticket:$TicketID1",
);
# Set current time in order to check InvalidUserCleanup console command.
# Created test user will be invalid for more than a month.
$HelperObject->FixedTimeSet();
my ( $UserName2, $UserID2 ) = $HelperObject->TestUserCreate();
my $TicketID2 = $TicketObject->TicketCreate(
Title => 'A test for ticket unlocking',
Queue => 'Raw',
Lock => 'lock',
Priority => '3 normal',
State => 'pending reminder',
CustomerNo => '123465',
CustomerUser => 'customer@example.com',
OwnerID => $UserID2,
UserID => $UserID2,
);
my $ArticleID2 = $ArticleBackendObject->ArticleCreate(
TicketID => $TicketID1,
SenderType => 'agent',
IsVisibleForCustomer => 0,
From => 'Some Agent <email@example.com>',
To => 'Some Customer <customer-a@example.com>',
Subject => 'some short description',
Body => 'the message text',
ContentType => 'text/plain; charset=ISO-8859-15',
HistoryType => 'OwnerUpdate',
HistoryComment => 'Some free text!',
UserID => $UserID2,
NoAgentNotify => 1,
);
$Self->True(
$ArticleID2,
"ArticleCreate() - $ArticleID2"
);
$Subscribe = $TicketObject->TicketWatchSubscribe(
TicketID => $TicketID2,
WatchUserID => $UserID2,
UserID => $UserID2,
);
$Self->True(
$Subscribe,
"TicketWatchSubscribe() User:$UserID2 to Ticket:$TicketID2",
);
my $ExitCode = $CommandObject->Execute();
# Just check exit code.
$Self->Is(
$ExitCode,
0,
"Maint::Ticket::InvalidUserCleanup exit code",
);
my %Ticket = $TicketObject->TicketGet(
UserID => 1,
TicketID => $TicketID1,
);
$Self->Is(
$Ticket{Lock},
'unlock',
'Ticket from invalid owner was unlocked',
);
$Self->Is(
$Ticket{State},
'open',
'Ticket from invalid owner was set to "open"',
);
my @HistoryLines = $TicketObject->HistoryGet(
TicketID => $TicketID1,
UserID => 1,
);
$Self->True(
scalar( grep { $_->{HistoryType} eq 'Unsubscribe' } @HistoryLines ) // 0,
"'Unsubscribe' history entry of invalid user - found for UserID $UserID1, TicketID $TicketID1",
);
# Check if there is Unsubscribe history entry for ticket
# that is not subscribed with invalid ticket.
# See more information in bug#14987.
@HistoryLines = $TicketObject->HistoryGet(
TicketID => $TicketID2,
UserID => 1,
);
$Self->False(
scalar( grep { $_->{HistoryType} eq 'Unsubscribe' } @HistoryLines ) // 1,
"'Unsubscribe' history entry of invalid user - not found for UserID $UserID2, TicketID $TicketID2",
);
# Cleanup cache is done by RestoreDatabase.
1;
|
