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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
## no critic (Modules::RequireExplicitPackage)
use strict;
use warnings;
use utf8;
use vars (qw($Self));
use Kernel::System::PostMaster;
# get helper object
$Kernel::OM->ObjectParamAdd(
'Kernel::System::UnitTest::Helper' => {
RestoreDatabase => 1,
},
);
my $HelperObject = $Kernel::OM->Get('Kernel::System::UnitTest::Helper');
# get ticket object
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# create the ticket that should get the followup
my $TicketID = $TicketObject->TicketCreate(
Title => 'Some Ticket_Title',
Queue => 'Raw',
Lock => 'unlock',
Priority => '3 normal',
State => 'closed successful',
CustomerNo => '123465',
CustomerUser => 'customer@example.com',
OwnerID => 1,
UserID => 1,
);
$Self->True(
$TicketID,
'TicketCreate()',
);
my %MainTicket = $TicketObject->TicketGet(
TicketID => $TicketID,
);
# get config object
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# get current XHeaders
my @XHeaders = @{ $ConfigObject->Get('PostmasterX-Header') };
my $KeepStateHeader = $ConfigObject->Get('KeepStateHeader') || 'X-OTRS-FollowUp-State-Keep';
# make sure Keep state header is not in this list
@XHeaders = grep { $_ ne $KeepStateHeader } @XHeaders;
# make sure keep state header is in the extended list
my @ExtendedXHeaders = ( @XHeaders, $KeepStateHeader );
# set open to default followup state
$ConfigObject->Set(
Key => 'PostmasterDefaultState',
Value => 'open'
);
my @Tests = (
{
Name => 'XHeaders:Disabled State:New StateKeepXHeader:No',
XHeaders => \@XHeaders,
InitialState => 'new',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'new',
},
{
Name => 'XHeaders:Disabled State:Open StateKeepXHeader:No',
XHeaders => \@XHeaders,
InitialState => 'open',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Disabled State:Closed StateKeepXHeader:No',
XHeaders => \@XHeaders,
InitialState => 'closed successful',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Disabled State:New StateKeepXHeader:Yes',
XHeaders => \@XHeaders,
InitialState => 'new',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'new',
},
{
Name => 'XHeaders:Disabled State:Open StateKeepXHeader:Yes',
XHeaders => \@XHeaders,
InitialState => 'open',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Disabled State:Closed StateKeepXHeader:Yes',
XHeaders => \@XHeaders,
InitialState => 'closed successful',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Enabled State:New StateKeepXHeader:No',
XHeaders => \@ExtendedXHeaders,
InitialState => 'new',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'new',
},
{
Name => 'XHeaders:Enabled State:Open StateKeepXHeader:No',
XHeaders => \@ExtendedXHeaders,
InitialState => 'open',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Enabled State:Closed StateKeepXHeader:No',
XHeaders => \@ExtendedXHeaders,
InitialState => 'closed successful',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test24.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Enabled State:New StateKeepXHeader:Yes',
XHeaders => \@ExtendedXHeaders,
InitialState => 'new',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'new',
},
{
Name => 'XHeaders:Enabled State:Open StateKeepXHeader:Yes',
XHeaders => \@ExtendedXHeaders,
InitialState => 'open',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'open',
},
{
Name => 'XHeaders:Enabled State:Closed StateKeepXHeader:Yes',
XHeaders => \@ExtendedXHeaders,
InitialState => 'closed successful',
Email => '/scripts/test/sample/PostMaster/PostMaster-Test25.box',
ExpectedResults => 'closed successful',
},
);
# get main object
my $MainObject = $Kernel::OM->Get('Kernel::System::Main');
for my $Test (@Tests) {
if ( $Test->{XHeaders} ) {
$ConfigObject->Set(
Key => 'PostmasterX-Header',
Value => $Test->{XHeaders},
);
}
if ( $Test->{InitialState} ) {
my $Success = $TicketObject->TicketStateSet(
TicketID => $TicketID,
State => $Test->{InitialState},
UserID => 1,
);
}
# read followup email
my $Location = $ConfigObject->Get('Home') . $Test->{Email};
my $ContentRef = $MainObject->FileRead(
Location => $Location,
Mode => 'binmode',
Result => 'ARRAY',
);
# set ticket number in mail subject to get a followup
my @Content = ();
for my $Line ( @{$ContentRef} ) {
if ( $Line =~ /^Subject:/ ) {
$Line = 'Subject: '
. $ConfigObject->Get('Ticket::Hook')
. $MainTicket{TicketNumber};
}
push @Content, $Line;
}
my @Return;
# execute PostMaster with the read email
{
my $CommunicationLogObject = $Kernel::OM->Create(
'Kernel::System::CommunicationLog',
ObjectParams => {
Transport => 'Email',
Direction => 'Incoming',
},
);
$CommunicationLogObject->ObjectLogStart( ObjectLogType => 'Message' );
my $PostMasterObject = Kernel::System::PostMaster->new(
CommunicationLogObject => $CommunicationLogObject,
Email => \@Content,
);
@Return = $PostMasterObject->Run();
$CommunicationLogObject->ObjectLogStop(
ObjectLogType => 'Message',
Status => 'Successful',
);
$CommunicationLogObject->CommunicationStop(
Status => 'Successful',
);
}
# check we actually got followup
$Self->Is(
$Return[0] || 0,
2,
"$Test->{Name} Run() - FollowUp",
);
#check we actually got same TicketID
$Self->Is(
$Return[1] || 0,
$MainTicket{TicketID},
"$Test->{Name} Run() - FollowUp/TicketID",
);
# new/clear ticket object
$Kernel::OM->ObjectsDiscard( Objects => ['Kernel::System::Ticket'] );
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
# get ticket (after followup)
my %Ticket = $TicketObject->TicketGet(
TicketID => $Return[1],
DynamicFields => 0,
);
$Self->Is(
$Ticket{State},
$Test->{ExpectedResults},
"$Test->{Name} Run() - State after FollowUp",
);
}
# cleanup is done by RestoreDatabase
1;
|
