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# --
# Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
# Copyright (C) 2021 Znuny GmbH, https://znuny.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
# --
## no critic (Modules::RequireExplicitPackage)
use strict;
use warnings;
use utf8;
use vars (qw($Self));
# Get config object.
my $ConfigObject = $Kernel::OM->Get('Kernel::Config');
# Get helper object.
$Kernel::OM->ObjectParamAdd(
'Kernel::System::UnitTest::Helper' => {
RestoreDatabase => 1,
UseTmpArticleDir => 1,
},
);
my $HelperObject = $Kernel::OM->Get('Kernel::System::UnitTest::Helper');
# UIse DoNotSendEmail email backend.
my $Success = $ConfigObject->Set(
Key => 'SendmailModule',
Value => 'Kernel::System::Email::DoNotSendEmail',
);
$Self->True(
$Success,
"Set Send Mail Module to DoNotSendEmail",
);
# Set default language to English.
$Success = $ConfigObject->Set(
Key => 'DefaultLanguage',
Value => 'en',
);
$Self->True(
$Success,
"Set default language to English",
);
# Disable email checks to create new user.
$Success = $ConfigObject->Set(
Key => 'CheckMXRecord',
Value => 0,
);
$Self->True(
$Success,
"Disabled CheckMXRecord",
);
$Success = $ConfigObject->Set(
Key => 'CheckEmailAddresses',
Value => 0,
);
$Self->True(
$Success,
"Disabled CheckEmailAddress",
);
# Enable lock after create event.
$Success = $ConfigObject->Set(
Key => 'Ticket::EventModulePost###3100-LockAfterCreate',
Value => {
Action => 'AgentTicketPhone|AgentTicketEmail',
Event => 'TicketCreate',
Module => 'Kernel::System::Ticket::Event::LockAfterCreate',
Transaction => 0,
},
);
$Self->True(
$Success,
"Enabled event LockAfterCreate",
);
# Create a new user for current test.
my $UserLogin = $HelperObject->TestUserCreate(
Groups => ['admin'],
);
my %UserData = $Kernel::OM->Get('Kernel::System::User')->GetUserData(
User => $UserLogin,
);
my $UserID = $UserData{UserID};
# Create a new customer user for current test.
my $CustomerUserLogin = $HelperObject->TestCustomerUserCreate();
my %TicketCreateTemplate = (
Title => 'Ticket Title',
QueueID => 1,
Lock => 'unlock',
Priority => '3 normal',
State => 'new',
CustomerID => 'example.com',
CustomerUser => $CustomerUserLogin,
OwnerID => $UserID,
UserID => $UserID,
);
my @Tests = (
{
Name => 'UserID 1',
Request => 'Action=AgentTicketPhone',
TicketCreate => {
UserID => 1,
},
Success => 0,
},
{
Name => 'Closed Ticket',
Request => 'Action=AgentTicketPhone',
TicketCreate => {
State => 'closed successful',
},
Success => 0,
},
{
Name => 'Wrong Action',
Request => 'Action=AgentTicketActionCommon',
TicketCreate => {},
Success => 0,
},
{
Name => 'Missing Action',
Request => 'SubAction=StoreNew',
TicketCreate => {},
Success => 0,
},
{
Name => 'Success Phone',
Request => 'Action=AgentTicketPhone',
TicketCreate => {},
Success => 1,
},
{
Name => 'Success Email',
Request => 'Action=AgentTicketEmail',
TicketCreate => {},
Success => 1,
},
);
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
for my $Test (@Tests) {
# Fake a web request, as Action is used by the LockAfterCreate event.
local %ENV = (
REQUEST_METHOD => 'GET',
QUERY_STRING => $Test->{Request} || '',
);
CGI->initialize_globals();
my $Request = Kernel::System::Web::Request->new();
# Create an unlocked ticket,
my $TicketID = $TicketObject->TicketCreate(
%TicketCreateTemplate,
%{ $Test->{TicketCreate} }
);
$Self->True(
$TicketID,
"$Test->{Name} TicketCreate() successful for Ticket ID $TicketID",
);
# Check ticket lock.
my $TicketLock = $TicketObject->TicketLockGet( TicketID => $TicketID );
$Self->Is(
$TicketLock // 0,
$Test->{Success},
"$Test->{Name} TicketLockGet() for Ticket ID $TicketID",
);
# Discard web request object as it is used by OM in LockAfterCreate event.
$Kernel::OM->ObjectsDiscard(
Objects => ['Kernel::System::Web::Request'],
);
}
# Cleanup is done by RestoreDatabase.
1;
|
