1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
|
---
Activities:
A12:
ActivityDialogs:
- AD32
ChangeTime: 2014-01-17 01:35:28
Config:
ActivityDialog:
'1': AD32
CreateTime: 2014-01-17 01:34:14
EntityID: A12
ID: 55
Name: Testing Activity 1
A13:
ActivityDialogs:
- AD33
- AD34
ChangeTime: 2014-01-17 01:38:59
Config:
ActivityDialog:
'1': AD33
'2': AD34
CreateTime: 2014-01-17 01:36:02
EntityID: A13
ID: 56
Name: Testing Activity 2
A14:
ActivityDialogs:
- AD32
- AD33
- AD34
ChangeTime: 2014-01-17 07:08:07
Config:
ActivityDialog:
'1': AD32
'2': AD33
'3': AD34
CreateTime: 2014-01-17 07:07:19
EntityID: A14
ID: 57
Name: Testing Activity 3
A15:
ActivityDialogs: []
ChangeTime: 2014-01-17 07:08:40
Config: {}
CreateTime: 2014-01-17 07:08:40
EntityID: A15
ID: 58
Name: Testing Activity 4
ActivityDialogs:
AD32:
ChangeTime: 2014-01-17 01:35:04
Config:
DescriptionLong: ''
DescriptionShort: Testing
FieldOrder:
- Article
- CustomerID
- Service
- SLA
Fields:
Article:
Config:
ArticleType: note-internal
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
CustomerID:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
SLA:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
Service:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
Interface:
- AgentInterface
Permission: ''
RequiredLock: '0'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2014-01-17 01:35:04
EntityID: AD32
ID: 80
Name: Testing Activity Dialog 1
AD33:
ChangeTime: 2014-01-17 01:37:13
Config:
DescriptionLong: ''
DescriptionShort: Testing
FieldOrder:
- Type
- Queue
- Priority
Fields:
Priority:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
Queue:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
Type:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
Interface:
- AgentInterface
Permission: ''
RequiredLock: '0'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2014-01-17 01:37:13
EntityID: AD33
ID: 81
Name: Testing Activity Dialog 2
AD34:
ChangeTime: 2014-01-17 01:38:44
Config:
DescriptionLong: ''
DescriptionShort: Testing
FieldOrder: []
Fields: {}
Interface:
- AgentInterface
- CustomerInterface
Permission: ''
RequiredLock: '0'
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2014-01-17 01:38:08
EntityID: AD34
ID: 82
Name: Testing Activity Dialog 3
Process:
Activities:
- A12
- A13
- A14
- A15
ChangeTime: 2014-01-17 07:14:28
Config:
Description: Just for testing
Path:
A12:
T6:
ActivityEntityID: A13
A13:
T7:
ActivityEntityID: A14
TransitionAction:
- TA6
A14:
T6:
ActivityEntityID: A15
T7:
ActivityEntityID: A12
TransitionAction:
- TA6
- TA7
A15: {}
StartActivity: A12
StartActivityDialog: AD32
CreateTime: 2014-01-17 01:33:36
EntityID: P11
ID: 35
Layout:
A12:
left: '159'
top: '134'
A13:
left: '657'
top: '90'
A14:
left: '378'
top: '362'
A15:
left: '66'
top: '405'
Name: Complex 1
State: Active
StateEntityID: S1
TransitionActions:
- TA6
- TA6
- TA7
Transitions:
- T6
- T7
- T6
- T7
TransitionActions:
TA6:
ChangeTime: 2014-01-17 07:10:55
Config:
Config:
Test: '1'
Module: Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate
CreateTime: 2014-01-17 07:10:55
EntityID: TA6
ID: 22
Name: Testing Transition Action 1
TA7:
ChangeTime: 2014-01-17 07:12:05
Config:
Config:
'': ''
Module: Kernel::System::ProcessManagement::TransitionAction::TicketLockSet
CreateTime: 2014-01-17 07:12:05
EntityID: TA7
ID: 23
Name: Testing Transition Action 2
Transitions:
T6:
ChangeTime: 2014-01-17 01:40:14
Config:
Condition:
'1':
Fields:
Queue:
Match: .+
Type: Regexp
Type:
Match: .+
Type: Regexp
Type: and
'2':
Fields:
Title:
Match: Hi
Type: String
Type: or
ConditionLinking: and
CreateTime: 2014-01-17 01:40:14
EntityID: T6
ID: 23
Name: Testing Transition 1
T7:
ChangeTime: 2014-01-17 07:10:02
Config:
Condition:
'1':
Fields:
Queue:
Match: Raw
Type: Module
Type: and
ConditionLinking: and
CreateTime: 2014-01-17 07:10:02
EntityID: T7
ID: 24
Name: Testing Transition 2
|
