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---
Activities:
A1:
ActivityDialogs:
- AD2
- AD1
ChangeTime: 2013-10-22 14:12:51
Config:
ActivityDialog:
'1': AD2
'2': AD1
CreateTime: 2013-10-22 14:12:51
EntityID: A1
ID: '1'
Name: Waiting on defect unit from customer
A2:
ActivityDialogs:
- AD1
ChangeTime: 2013-10-22 14:12:51
Config:
ActivityDialog:
'1': AD1
CreateTime: 2013-10-22 14:12:51
EntityID: A2
ID: '2'
Name: Submit RMA details
A3:
ActivityDialogs:
- AD3
- AD1
ChangeTime: 2013-10-22 14:12:51
Config:
ActivityDialog:
'1': AD3
'2': AD1
CreateTime: 2013-10-22 14:12:51
EntityID: A3
ID: '3'
Name: Ship defect unit to vendor
A4:
ActivityDialogs:
- AD1
ChangeTime: 2013-10-22 14:12:51
Config:
ActivityDialog:
'1': AD1
CreateTime: 2013-10-22 14:12:51
EntityID: A4
ID: '4'
Name: Waiting on replacement unit from vendor
A5:
ActivityDialogs: []
ChangeTime: 2013-10-22 14:12:51
Config: {}
CreateTime: 2013-10-22 14:12:51
EntityID: A5
ID: '5'
Name: Ship replacement unit to customer
A6:
ActivityDialogs: []
ChangeTime: 2013-10-22 14:12:51
Config: {}
CreateTime: 2013-10-22 14:12:51
EntityID: A6
ID: '6'
Name: Update SN on Intranet
ActivityDialogs:
AD1:
ChangeTime: 2013-10-22 14:12:51
Config:
DescriptionLong: ''
DescriptionShort: Submit RMA details
FieldOrder:
- Title
- CustomerID
- DynamicField_VendorTicket
- DynamicField_RMANumber
- DynamicField_TicketFreeText1
- DynamicField_RMAReplacementSN
- DynamicField_RMAContactPerson
- DynamicField_RMAShippingAdress
Fields:
CustomerID:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
DynamicField_RMAContactPerson:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
DynamicField_RMANumber:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
DynamicField_RMAReplacementSN:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
DynamicField_RMAShippingAdress:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
DynamicField_TicketFreeText1:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
DynamicField_VendorTicket:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '1'
Title:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: ''
Display: '2'
Interface:
- AgentInterface
Permission: ''
RequiredLock: '0'
SubmitAdviceText: Don't forget to link this RMA ticket to the original customer
ticket
SubmitButtonText: ''
CreateTime: 2013-10-22 14:12:51
EntityID: AD1
ID: '1'
Name: Submit RMA details
AD2:
ChangeTime: 2013-10-22 14:12:51
Config:
DescriptionLong: ''
DescriptionShort: Defect unit received from customer
FieldOrder:
- DynamicField_RMADefectReceived
Fields:
DynamicField_RMADefectReceived:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: Vul de datum in waarop de defecte unit ontvangen is door
ons
Display: '1'
Interface:
- AgentInterface
Permission: ''
RequiredLock: 0
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2013-10-22 14:12:51
EntityID: AD2
ID: '2'
Name: Defect unit received from customer
AD3:
ChangeTime: 2013-10-22 14:12:51
Config:
DescriptionLong: ''
DescriptionShort: Defect unit shipped to vendor
FieldOrder:
- DynamicField_RMADefectShipped
Fields:
DynamicField_RMADefectShipped:
DefaultValue: ''
DescriptionLong: ''
DescriptionShort: Vul de datum in waarop de defecte unit naar de vendor
verstuurd is
Display: '1'
Interface:
- AgentInterface
Permission: ''
RequiredLock: 0
SubmitAdviceText: ''
SubmitButtonText: ''
CreateTime: 2013-10-22 14:12:51
EntityID: AD3
ID: '3'
Name: Defect unit shipped to vendor
Process:
Activities:
- A1
- A2
- A3
- A4
- A5
- A6
ChangeTime: 2013-10-22 14:12:51
Config:
Description: Best effort/Return To Factory hardware replacements. Klant dient
defecte unit aan ons op te sturen, wij sturen die terug aan vendor, we krijgen
van vendor een replacement unit terug die weer doorgestuurd moet worden aan
de klant. Geen Advance Replacement!
Path:
A1:
T2:
ActivityEntityID: A3
A2:
T1:
ActivityEntityID: A1
A3:
T3:
ActivityEntityID: A4
A4: {}
A5: {}
A6: {}
StartActivity: A2
StartActivityDialog: ''
CreateTime: 2013-10-22 14:12:51
EntityID: P1
ID: '1'
Layout:
A1:
left: '331'
top: '58'
A2:
left: '157'
top: '6'
A3:
left: '499'
top: '121'
A4:
left: '677'
top: '184'
A5:
left: '876'
top: '259'
A6:
left: '1075'
top: '344'
Name: RMA - Best effort/RTF
State: Active
StateEntityID: S1
TransitionActions: []
Transitions:
- T2
- T1
- T3
Transitions:
T1:
ChangeTime: 2013-10-22 14:12:51
Config:
Condition:
'1':
Fields:
DynamicField_TicketFreeText1:
Match: .*
Type: Regexp
Type: and
ConditionLinking: and
CreateTime: 2013-10-22 14:12:51
EntityID: T1
ID: '1'
Name: RMA details submitted
T2:
ChangeTime: 2013-10-22 14:12:51
Config:
Condition:
'1':
Fields:
DynamicField_RMADefectReceived:
Match: .*
Type: Regexp
Type: and
ConditionLinking: and
CreateTime: 2013-10-22 14:12:51
EntityID: T2
ID: '2'
Name: Defect received
T3:
ChangeTime: 2013-10-22 14:12:51
Config:
Condition:
'1':
Fields:
DynamicField_RMADefectShipped:
Match: .*
Type: Regexp
Type: and
ConditionLinking: and
CreateTime: 2013-10-22 14:12:51
EntityID: T3
ID: '3'
Name: Defect shipped to vendor
|
